From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
Quite easy; the support answered quickly, and I am delighted.
I loved the business model the fact that you can pay in installation. Your investment being protected by the government. And I don't have to supervise anything. Was a win for me.
Dear Mr. Muyinda,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Some difficulties to translate in french because i don t speak well english
Dear Mr. Abdellatif,
Thank you for sharing your feedback with us, it is highly appreciated.
Warm regards,
The First Group
My experience with first group was very nice I enjoyed their breafings overall breafings was very informative and there staff particularly Mrs.Haleena who breaf me was very professional
Dear Mr. Abdul,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Excellent experience
Everything was planned perfectly
The hotel is very good in service
Dear Ms. Aya,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
Better knowledge by the first group.we felt happy after meeting with management
Dear Mr. Ravinder,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
I was Lucky to have Isabelle Manga as my customer assitante during my stay as she made everything in her power to assist me and make my stay perfect. The planning was given before my stay but I could change things around and Isabelle always replied in a timely manner to assist me. My stay was better because of her. Many thanks
Dear Ms. Corinne,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your stay in Dubai was made perfect thanks to the exceptional organization and support provided by Ms. Isabelle.
We look forward to welcoming you back for another stay in the future.
Warm Regards,
The First Group
à la vente du pack on m'a promis que la date d'expiration du pack pourrait être étendue car j'avais expliqué que les seules vacances où je pourrais revenir seront en Février, et il semble que cela soit compliqué et Amnay Belkadi (qui m'a vendu le pack e,n me disant que je ne devais pas m'inquiéter et qu'il pourra étendre jusqu'à Avril 2025 si besoin) semble avoir quitté le groupe. Cela ne me rassure pas du tout sur le sérieux du groupe. Et j'espère que mo séjour sera accepté malgré tout et que tout ira bien.
The managers on charge of marketing are very professional in their conduct. There no peer pressure to sign up package. I think this is a genuine company with excellent code of conduct from it's manager.
Dear Mr. Edward,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
من فضلك احرص على سكن نظيف جدا ويناسب العائلة
عزيزتي السيدة مرام ،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Very good experience. The tour guide was very enthusiastic and energetic. Provided all clarifications. Even back office executives had all the necessary knowledge.
Dear Mr. Arvind,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group
The airport pickup was seamless, and our driver adhered to all protocols. However, the office meeting arrangements were not organized in a timely manner, which could be improved.
Dear Mr. Joseph,
Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
Nice professional people, pleasant environment, interesting new information, investment opportunities
Dear Mr. Peter,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group
Thougt we would be informed about real estate possibilities in Dubai hotels.
After short vist in showroom transported to hotel/resort awaiting a tour and explaination around possibilies. Waited a long time there. No tour, only offering was a reduced price on a 7 day stay in a hotel. So just a sales promo action instead getting information. What a waste of time.
My experience with The First Group has been mixed. On the one hand, the company presents interesting investment opportunities in Dubai's hospitality sector, with well-located properties and a highly professional sales process. Their sales team is knowledgeable and provides extensive insights into the market and potential returns.
However, my visit to Balqis Residence fell significantly short of expectations. I was promised a VIP experience, yet the reality was far from what had been communicated. Instead of the expected access to the pool, we were placed on the beach with no clear explanation.
Moreover, the staff was not sufficiently attentive or responsive to guests' needs. Requests were often met with delays or vague responses, which negatively impacted the overall experience.
Another major concern was the persistent hidden costs for services that should have been included in the package. The lack of transparency regarding pricing and the benefits advertised was disappointing and undermined trust in the service.
In conclusion, while The First Group offers an intriguing investment concept, my experience at Balqis Residence was underwhelming. The level of service did not align with expectations, and the unclear pricing structure was a significant drawback. I sincerely hope the management takes immediate steps to address these issues.
تجربة رائعة اعيدها للمرة الثالثة. امل ان تكون رحلتنا القادمة ممتعة و مثرية كالتجارب السابقة.
عزيزي السيد دان ،
شكرًا لك على مشاركة تعليقاتك الإيجابية حول تجربتك معنا في دبي! وقد سعدنا لسماع أنك حظيت بأمتع الأوقات برفقتنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
شكرا للاستاذ نادر وشركه فرست قروب على حسن الاستضافه والتعامل الراقي والوفاء بكل الوعود والاستقبال الاكثر من الرايع اتمنى لكم كل التوفيق🌹
عزيزي السيد معد،
شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Very good experience and the staff were very polite! Learn a lot of things about your company.
Dear Mr. Andreas,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Great service, smooth booking process. Looking forward to the trip to enjoy the experience.
Dear Mr. Edgar,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Thank you very much for your efforts, it was pleasure and we are satisfied by your team how kind and motivated.
Dear Mr. Shadi,
Thank you for sharing your kind words.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours. We hope to welcome you in Dubai.
Warm regards,
The First Group
Bad and everybody lieying. They are forced tk snach money. Even they don't keep their hotel staying gift
Dear Mr. Wubshet,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ms. Henriette,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group