The House

The whole shopping experience is terrible. First, I couldn't track my order online. It kept telling me that my order# was invalid. Everyday when I called customer service, different rep. Gave me different reason why I couldn't check my order status online, and none of them was a valid reason. Second, every time when I called their customer service, there was a long holding time. Third (the worse), the site shows products in stock while they are not. I called the customer service the day after I placed my order, and I was told the order would be shipped out that night, and I would receive an email notification about the shipment. I didn't receive anything that night, so I called back the next day, the rep told me that they didn't have the product in stock; however, the product is still showing in stock while I am writing this review today. They not informing me of back order caused delay for me to look for the alternative. Fourth, their customer service was horrible. They made up stories, and the supervisor didn't pick up the call when I asked for transfer, and he didn't return my call when I left him a voice mail. I also emailed them online, and no one responded to me either. I wouldn't shop there again, and I will not recommend this site to anyone.

I bought three hoodies and love each of them. They were describer wonderfully and accurately on the website, which I appreciate as I am always hesitate to but things online as I cant try them on first. But the fit guidelines were really helpful.

I did have some issues with shipping, but that is more to do with where I live and not The House. The only complaint I have about the shipping was the first time I called to find out if my address could be changed (my order was shipped USPS and the address I gave cant receive USPS, only UPS) the order had already shipped (which was awesome!) and was told they would either try to ship out a replacement order, since the first was going to be returned automatically, or would have to wait until the original order was returned and would let me know via email which was decided. I never received an email :( However, when I called back a few days later, I spoke with a manager who was super sweet (should have gotten her name) and took care of everything for me and got me my order within just a few days. So all happy here!

The absolute WORST exeperience buying gear ever. This is my first time buying snowboarding gear from them and it's been a nightmare. I placed my order on Saturday midday for a snowboard, bindings, and boots. The confirmation email states I'll be notified within the next several hours of my order being shipped since I did two day express shipping. On Wednesday I still have no email nor have they made contact. When I call the customer service department they let me know that no one has done anything with my order and the snowboard I originally order isn't even an option. So I have to wait for a sales specialist to pick out a new board for me with which they made me pay an additional $30 for. THEN they tell me my order ships out on Wednesday. On Thursday I finally get an email that says they shipped on a part of my order out. When I called in they let me know the goggles I wanted weren't available either and that I could purchase an upgraded pair if I wanted. Now o have over $900 of pending refunds and transactions from them. This is ridiculous and by far the worst customer service ever.