Emily R.

The absolute WORST exeperience buying gear ever. This is my first time buying snowboarding gear from them and it's been a nightmare. I placed my order on Saturday midday for a snowboard, bindings, and boots. The confirmation email states I'll be notified within the next several hours of my order being shipped since I did two day express shipping. On Wednesday I still have no email nor have they made contact. When I call the customer service department they let me know that no one has done anything with my order and the snowboard I originally order isn't even an option. So I have to wait for a sales specialist to pick out a new board for me with which they made me pay an additional $30 for. THEN they tell me my order ships out on Wednesday. On Thursday I finally get an email that says they shipped on a part of my order out. When I called in they let me know the goggles I wanted weren't available either and that I could purchase an upgraded pair if I wanted. Now o have over $900 of pending refunds and transactions from them. This is ridiculous and by far the worst customer service ever.