Jas W.

The whole shopping experience is terrible. First, I couldn't track my order online. It kept telling me that my order# was invalid. Everyday when I called customer service, different rep. Gave me different reason why I couldn't check my order status online, and none of them was a valid reason. Second, every time when I called their customer service, there was a long holding time. Third (the worse), the site shows products in stock while they are not. I called the customer service the day after I placed my order, and I was told the order would be shipped out that night, and I would receive an email notification about the shipment. I didn't receive anything that night, so I called back the next day, the rep told me that they didn't have the product in stock; however, the product is still showing in stock while I am writing this review today. They not informing me of back order caused delay for me to look for the alternative. Fourth, their customer service was horrible. They made up stories, and the supervisor didn't pick up the call when I asked for transfer, and he didn't return my call when I left him a voice mail. I also emailed them online, and no one responded to me either. I wouldn't shop there again, and I will not recommend this site to anyone.