The House

I got exactly what I wanted at a great price and it was shipped quickly. Unfortunately, the information on their website was a bit lacking. I ended up chatting with a customer service rep who got enough of the info right that I went ahead and placed the order. The product ended up including one part that wasn't listed in the description and I ended up purchasing another of that part since I didn't realize it was included. Overall, a fairly good experience but could use improvement.

Very roomy. What I particularly like are the organizer pockets - interior zip mesh pocket in the side pocket and the lid, large interior zip pocket in the main compartment. I like that the adjustable straps can be short enough to carry in your hand, or extended to throw over your shoulder easily. I was looking forward to being able to wear the bag over both shoulders like a backpack but it was not as comfortable as I had hoped when loaded down with gear. Still, it was functional and did the job. Best yet, I like the understated look (in black) so I can use it for outdoor adventures or as a weekend bag.

Bought a custom-built "Fat Bike" and was impressed by the speed of delivery and also the overall quality of the bike. However, one of the cables was not routed correctly and I had to take this to a local shop to fix which was inconvenient, but not the worst thing. The House was very supportive in getting this fixed and reimbursed for the cost of the cable re-routing. I would definitely recommend them for someone interested in a mountain bike with premium components at a very attractive price.

These shoes are great! They are so sleek and stylish. They go with everything, casual or dressy. I wear them with jeans, shorts and also dresses. I love the heel height in them- not too high and they fit perfectly!

I put in the correct shipping information on the website when placing the order, but the shipping confirmation did not contain the full address information I put on the order. I had to chase the delivery guy down to prove it was supposed to come here. When contacting customer service TWICE in the days before the shipment was out for delivery, I received NO response. Still haven't. Haven't even opened the package the bike came in yet, so I don't even have an answer for the product itself.

I purchased a parka for my husband for Xmas. The House was the ONLY site I could find that had his size AND the price was better than on competing sites! I had never heard of The House before, but found it through google shopping. I was a little nervous, but in the end I was pleasantly surprised! The package was delivered on time, the parka was perfect, and the service has been great. I will definitely check this site for any future purchases!

Ordered our son a snowboard for Christmas, we never got it. You will have to sit on hold for 45 min before you speak to anyone when calling the company. I've done it 4 times. When we finally got ahold of someone they told us it was sold out and basically we were out of luck. 4 days before Christmas we had to spend hundreds somewhere else, it's now 5 days after Christmas and we still have not been reimbursed from the house. Frustrated is an understatement

The customer service did a really good job on helping me pick snowboards and accessories. It was a fast and easy process using the live chat. The products looks exactly like the pictures online but the only thing was that when I had received the products the front side of the board was scratched up a lot and there were a few obvious ones. But the prices on the websites were cheap and well. The board was like that probably because I bought a cheap one, after all you get what you pay for. In general they had low prices and good service. Arrived earlier than I though it would come and they even had free stuff.