The customer service did a really good job on helping me pick snowboards and accessories. It was a fast and easy process using the live chat. The products looks exactly like the pictures online but the only thing was that when I had received the products the front side of the board was scratched up a lot and there were a few obvious ones. But the prices on the websites were cheap and well. The board was like that probably because I bought a cheap one, after all you get what you pay for. In general they had low prices and good service. Arrived earlier than I though it would come and they even had free stuff.