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Ordered our son a snowboard for Christmas, we never got it. You will have to sit on hold for 45 min before you speak to anyone when calling the company. I've done it 4 times. When we finally got ahold of someone they told us it was sold out and basically we were out of luck. 4 days before Christmas we had to spend hundreds somewhere else, it's now 5 days after Christmas and we still have not been reimbursed from the house. Frustrated is an understatement
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