Boho Factory

I ordered 3 dresses only planning to keep one but I wanted to see which one would look best for my bachlorette party. When I received the medium sized dresses, they were poor quality but also WAY too small. It was like they were made for children. I asked to return them for my money back because their website says money back guarantee. Unfortunately, they have a hidden refund policy that anything bought on sale is not refundable. If you go to their website everything is on sale. I am very unhappy with them and will continue to find ways to get my story heard so no one else loses out on as much money as I did.

Who has two thumbs and got ripped off HARD online recently? This girl. It's super embarrassing, and only maybe the third time I've been taken for a proper ride, but here is my experience:
1) See lovely looking dress online
2) Wait a month for a partial shipment of order
3) Dress is awful quality- paper thin, missing a belt, unwearable.
4) Contact customer support, request refund because the item is not fit for purpose.
5) Company will not comply with consumer law- they are selling in Australia and are bound by it.
6) Back and forth emails. I don't know how many times I have had to tell them that I don't want an exchange because why would I want to wait for another $#*!ty dress?
7) They won't cancel the rest of my order, even though it hasn't shipped yet.
8) Finally agree to refund if I pay shipping
9) Agree that it is my right to post my experiences to all and sundry.
So here we are
Do your due diligence online and always, always check the reviews for stores that are selling cute things for apparently reasonable prices. It hurts my pride SO MUCH to have failed at online shopping, because it's (so sadly) one of the things I list on resumes under 'Misc. Skills'.

Having a HORRIBLE experience with this company! After wanting a dress from here so badly my amazing sister in law purchased it. Well once I received the dress it was HORRIFIC, the material was awful, it bunched and was just basically a mess. We have been trying to return it and basically keep getting the run around. Last correspondence was they would send another dress BUT and I cant believe this, we would have to pay for shipping. First I do not want the dress, we just want a refund and they wont send us a return label and wont talk about credit. There has been several emails back and forth. Horrible way to do business and I will never recommend this company to anyone. AND NOW they have blocked me from all comments on facebook and deleted my posts

I ordered 4 dresses and not only did they arrive late, they were also useless cheap quality, and ugly. I asked to return them and for a refund. They would not give me the return address and kept telling me that they could send me new items instead but i have to pay for shipping. I said No and No, of course. Finally, they said that my items are not eligible for refund since they were sale items! ALL THEIR ITEMS ARE ALWAYS ON SALE! Of course, they put this policy on fine print expecting customers not to notice it. What a scam! I lost $200! Such an expensive mistake!

HORRIBLEEE! I ordered the retro butterfly dress and it came completely see through. It is literally cheap red lace made into a dress shape with no underlay at all, just completely see through. It was complete and utter false advertising on the website. I commented on the dress on their Facebook post to warn others and my comment was deleted and I was blocked. Clearly by the number of angry reactions on the Facebook posts there are a lot of unhappy people, but they delete any bad comments so people are being completely led astray. They also don't have a review section on their website and I now know why. AVOID AVOID AVOID! They are also just cheap knockoffs of other companies designs, I would highly recommend paying a bit more from a legitimate place for the original dress then paying for the crap from boho factory.

I ordered two dresses and when they arrived I noticed that they were not the same print as in the pictures on the website. I contacted Boho Factory to ask for a refund because I hadn't recieve the product I ordered. I wasn't asking for a refund because I'd order the wrong size, or because I changed my mind. I simply hadn't been sent the correct items and they refused to refund me because they were on sale. A sales policy is understandable but shouldn't apply when the complete wrong product was sent. I politely explained this to them and received no further replies. I would not recommend this website as they falsely advertise their products and will not honor a return. I will never use them again and I will be encouraging other not to either.