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Textbroker

textbroker.com
Wisconsin
1 review
8 helpful votes
Follow Karen F.
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I have been picking up orders from Textbroker and receiving my weekly pay promptly since June, 2014. If there is a concern or issue, I call customer service and it is handled effectively. Feedback is welcome and received. Textbroker was very clear about their guidelines when I started. They did not offer any false promises. All information about rating and pay has been transparent. I am satisfied with the clients and the editors at Textbroker.

Date of experience: May 5, 2016
Oregon
12 reviews
37 helpful votes
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Just recently I had a review at TB by one of their editors. I received a ruling that was incorrect, grammatically speaking. One of the TB web pages sided with me, but not the editor. Simple call really. Do you capitalize the first letter of a corporate entity such as Coca Cola, or Walt Disney Productions? Naturally, we all know the answer, but not this one editor.

I quickly shot off an email citing the correct answer from one of their own TB web pages, and several days later, guess what?

I got an apology from the editorial staff siding with me. Anyone can make a mistake, but I was stunned that they actually ruled in my favor. That's a first for me at TB, but you see, miracles can happen. LOL

Date of experience: July 22, 2014
Ohio
3 reviews
14 helpful votes
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Textbroker is a good site for writers. Though the pay scale is not great-- I am rated a 4, which is excellent by their standards, and the pay is just 1.4 cents, they always have work and they pay every week like clockwork.It is possible to upgrade to level 5, which pays a nickel per word, but you have to pass their proofreading test first, and I haven't had time. Good supplemental income for beginners or those who are self-employed as I am and subject to the whims of clients.

Date of experience: December 26, 2011
Washington
1 review
1 helpful vote
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Good... but not great.
October 12, 2017

I appreciate being able to get the content done quickly but I use Textbroker as a last resort. My work is very research-intensive and many writers do not fully read my instructions, which is frustrating. Some writers take the articles in completely irrelevant directions. It often takes a revision or two to get the work right. Overall, though, the work is satisfactory with some edits.

Date of experience: October 10, 2017
Justin C. Textbroker Rep
over a year old

Hi Nicole! Thanks so much for your honest review and feedback! We are always looking for new ways to improve our site, and we will take your feedback into consideration.

Georgia
3 reviews
18 helpful votes
Follow Jacqueline D.
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Been a member of this website for a while now. Really like them, and they are a good website. Decent pay for your writing too. Are a bit skimpy on writing topic descriptions though. But as writing for pay websites go, this is one of the few good ones that I have found. You sign up and submit a writing sample. They are pretty prompt to respond, and will rate your sample by stars - 2,3 or 4 stars. Your star level will determine what writing assignments are available to you. Don't worry, they usually have plenty to choose from. They now pay bi-weekly, amounts starting at $10 dollars. Good writing website.

Date of experience: July 22, 2009
North Carolina
2 reviews
17 helpful votes
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I started with Textbroker years ago and thought "Yea, this is cool." Now a few years later I realized it was a shady scene. It did help me to start writing articles for people but not much else. The pay was low and obviously many writers (if you want to call them that) are from overseas. The end result was I bailed after a couple years and tried to freelance which worked over time. I actually started on Fiverr.com and offered services for blogging and article writing. Now I get orders that can be 25.00 to 40.00 for blogs that are around 750 to 1000 words. I noticed the more positive feedbacks I got, the demand grew. It's more personal and your in control of what you accept or dont. So, yea Textbroker is good for practice and maybe beer money but not much else. I felt like I was a writing wh@@e for them, Fiverr, I don't.

Date of experience: May 4, 2014
Canada
1 review
8 helpful votes
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Textbroker is horrible
September 7, 2013

Textbroker is horrible. I was a client and the writers suck like crap unless you're paying like 15 dollars per 500 words which is insanely expensive. They also make you send in your photo id and picture of credit card so they can "verify" your order. I mean why should a client go through so much hassle to hire a writer. Stay away clients go somewhere cheaper and easier to work with and they will also not answer your emails.

Date of experience: September 7, 2013
Bulgaria
1 review
6 helpful votes
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Horrible Customer Service
September 4, 2016

They redesigned and the new design is so horrible, that it is barely usable. So many bugs and frustrations, I am planning to start using freelance sites rather than this. Paid 20K so far for content, the customer support is either not responding or rude and ignorant as hell. I know other people got similar issues as well. This is not how a business should be run.

Date of experience: September 4, 2016
Massachusetts
1 review
7 helpful votes
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Not good at all in my opinion. This "service" has the worst proposed content I have seen in a long time, and it appears that the site editors and authors have no recognition of the search algorithms used by major search engines like Google, Yahoo, etc. If you take a look at their sample blog texts, you will find that the author(s) appear to have absolutely no concept of SEO or what it takes to be noticed in a generic search since the inception of Google's search algorithms, which have been in place since 2011! The text they submit has a very automated feel to it, as if it is the result of "bot" compilation of numerous pieces of old, stale text parading as "new" content. It also looks like this is just a way to get aspiring authors to work for basically free. I would stay away.

Date of experience: January 21, 2013
Florida
1 review
1 helpful vote
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Unfortunately, I had a bad experience with this company. But after 2 different writers and a huge delay, I found a great writer that actually helped me. Making the concept of the business effective. Therefore, learn how the system works well and ask support (which is great) for advice or even writers to help you better understand how to get your project done with out delay. Like I learned the hard way. Although they should control better how the freelancer can just drop a project that has a deadline after committed to it and its deadline. Maybe a drop rate. Any how Textbroker has good writers that are also great people, but not a good design interface and control system. I still recommend them with a warning lol and I still will use Their services. Hopefully, they will fix the little things.

Richard.

Date of experience: July 24, 2017
North Carolina
1 review
5 helpful votes
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Turnaround time is important
April 27, 2017

It took me THREE attempts to reach Textbroker to get an answer about a transaction being run twice on my business bank account. When I got frustrated and said that if I didn't hear back from someone, I'd be forced to dispute the transaction with my bank, I was threatened with account suspension and/or closure. I've been a Textbroker client for almost 6 years. I get calls all day, every day from other content providers, looking to take my business from Textbroker, yet I've stayed loyal to them. So please. Close my account. I'll save tons of money, and I'll guess that I'll not get these threats and that the next company may actually appreciate my business.

Date of experience: April 25, 2017
Justin C. Textbroker Rep
over a year old

Hi Stephanie! I'm sorry to hear that you weren't happy with our response time. Please note that our business hours are Monday-Friday, 8am-4pm PT. Correspondence received outside these hours will be responded to by the end of the next business day. If you ever have an issue with a transaction you've made to our site, please reach out to us and we'll be happy to resolve it for you! Please allow at least one business day for a resolution. Unfortunately, PayPal disputes and chargebacks may result in the temporary suspension of an account while the situation is being resolved. If you have any additional questions or concerns, please reach out to us at clients@textbroker.com and we'll provide further clarification!

Florida
1 review
0 helpful votes
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I have used TB since 2016. They started off great. I've used them for many articles. Throughout the years I have noticed the quality being no better than the freelance services online. Granted I didn't have 5 star articles written but most of the time the author didn't follow the direction even after a revision request. I find that after rejecting the article Text Broker is quick to refuse your rejection without paying attention to your side of the story. After years of using them and paying for a service that didn't meet my expectations I have no choice but to use other providers. Save yourself the BS of contacting customer service after they wrongfully reject your rejection. The quality assurance team isn't thorough. They are quick to refuse you and make you pay for something you didn't want.

Anyway they did refund my money but it wasn't until I disputed it via email and through a customer service rep. They had to look into my side. Whoever declined it originally copy and pasted the crap in the email.

Date of experience: June 9, 2022
Arizona
1 review
19 helpful votes
Follow KIRBY R.
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When I started I was rated a 4. They stopped me without warning for 2 weeks and caused me to lose my apartment because I could not write. They then reduced me to 3 stars which effectively reduced compensation by half. The justifications they gave actually showed that my writing was at least at the 4 star level as that level is defined by them. They also promise to review and rate work on an ongoing basis and they have yet to rate any more work. They really are committing fraud here.

Date of experience: October 9, 2015
Virginia
1 review
33 helpful votes
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Good
There is work on-demand. No searching work or bidding on contracts. Getting paid is easy.

Bad
The pay is terrible in terms of real world income. Even 5 stars writers are under paid. They do not rate work in a timely manner which slows the promotion process.

Date of experience: March 25, 2015
Louisiana
1 review
8 helpful votes
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I am disabled, but still have my writing and research abilities. I have written more than 450 articles in the past year for nearly $3,700. I have written, blogs, legal web pages, complete web sites and more. I have several private clients. The editors are smart and helpful. They totally take care of the client side and protect their writers. I get paid into my Paypal account every Friday that I request and have never had one problem. I highly recommend this site for both writers and clients.

Date of experience: February 10, 2014
Massachusetts
1 review
25 helpful votes
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Pathetic
November 11, 2015

They don't give their authors enough information to write appropriate articles.

And their automated approval process means that you give them a window for delivering and have to watch your email closely to discover when it is delivered so you don't miss the reject or rewrite window.

Waste of time, effort and money.

Date of experience: November 11, 2015
Missouri
128 reviews
299 helpful votes
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Textbroker now requires writers to re-verify their accounts by sending a photo of themselves showing their faces completely while holding a picture of their ID cards that is easy to see in the photo too and if you don't comply within a day, they permanently close your account. I'll try to find a better site that lets you write for clients and is likely to last.

Date of experience: July 29, 2015
Georgia
1 review
1 helpful vote
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I love textbroker
August 31, 2018

Been using your service for a long time and this is just a absolutely wonderful gem.

I'm almost hesitant to tell others about this because I think it's just such an awesome resource like no other.

Will continue to use your service forever.

Date of experience: August 30, 2018
Carlene P. Textbroker Rep
over a year old

Hi Gregory! Thanks so much for breaking your code of silence and letting others know what you think about our services! We appreciate your business with us!

New Jersey
2 reviews
2 helpful votes
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Textbroker is A+++ in my books
January 22, 2018

I've been actively using TB for a while now and spend five figures per year with them. All around, a great platform and marketplace for outsourcing content and knowing that you are only working with high-end writers. Customer support is also great too.

Date of experience: January 19, 2018
Justin C. Textbroker Rep
over a year old

Hi Zac! Your A+++ in our books too! Thanks for the kind words!

California
1 review
12 helpful votes
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As an author, I can say that my experience with this site is just as horrific as the clients. Often times clients give poor instructions which leave authors perplexed. The editors that are supposed to review content are often inconsistent with their feedback to authors who have little recourse if they are treated unfairly by textbroker. Rates for authors are abysmally low given that many clients require extensive research for their articles.

Date of experience: October 2, 2013

Overview

Textbroker has a rating of 3.2 stars from 150 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Textbroker most frequently mention and customer service. Textbroker ranks 130th among Website Optimization sites.

service
22
value
22
shipping
14
returns
15
quality
22