Stephanie N.’s Reviews of Textbroker & more

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Textbroker

Website Optimization

“Turnaround time is important”

4/27/17

Verified purchase

It took me THREE attempts to reach Textbroker to get an answer about a transaction being run twice on my business bank account. When I got frustrated and said that if I didn't hear back from someone, I'd be forced to dispute the transaction with my bank, I was threatened with account suspension and/or closure. I've been a Textbroker client for almost 6 years. I get calls all day, every day from other content providers, looking to take my business from Textbroker, yet I've stayed loyal to them. So please. Close my account. I'll save tons of money, and I'll guess that I'll not get these threats and that the next company may actually appreciate my business.

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Justin C. – Textbroker Rep Over a year old

Hi Stephanie! I'm sorry to hear that you weren't happy with our response time. Please note that our business hours are Monday-Friday, 8am-4pm PT. Correspondence received outside these hours will be responded to by the end of the next business day. If you ever have an issue with a transaction you've made to our site, please reach out to us and we'll be happy to resolve it for you! Please allow at least one business day for a resolution. Unfortunately, PayPal disputes and chargebacks may result in the temporary suspension of an account while the situation is being resolved. If you have any additional questions or concerns, please reach out to us at clients@textbroker.com and we'll provide further clarification!