Textbooks.com

I am a college student and I "bought" an ebook for my wellness class. I went online looking for a cheaper option because they were asking for about $200 for the textbook at the school store and on this website I "paid" a total of 54.10 with taxes included. I have to take an open book quiz every Friday, but when I went to access my book it said I couldn't access the book any more so I called and they told me that I rented the ebook for 60 days! Since when does a college course last for 60 days?!?! For me to even get access again for the book I had to pay another $54.10. So I asked for a full refund since I didn't get the full use of the book and they told me no because I "rented" the book when in my order it says SOLD and PURCHASED meaning I bought the book.

If I could give a zero star, I would. They took my books and said they were damaged when they received them. No further explanation on how much they were going to pay me or not going to pay was given. I called to figure out what happened because my books were like almost new and I packed them with extra care. They said they books were not really damaged, but they were suspecting my books could be counterfeit that they sent them for a review from the publisher, of which the process could take months to hear back. And I got no proof that says my books are going through the review. I have no idea if they really sent my books to be reviewed or they are selling my books as "like a new" condition. DO NOT SEND YOUR BOOKS FOR BUYBACK! They are thieves!

If you are buying a book from them that is in stock, you should be okay. If you are buying a book from their Marketplace - BEWARE! First of all, you will have to deal with the seller directly on any issues and in our case, the Seller advertised the book was coming from a neighboring state - Avenel, New Jersey. Since we needed the book in Philadelphia, we expected the book to arrive in a week. The reality is that the seller *******@indoo.com in NOT in New Jersey, but in another country! Not sure how they get away with it, but per Textbvooks.com Customer Service, that seller has the most complaints. The shipping is like 21 business days. That's too long, class will be over. Just Beware of the Textbook.com Marketplace.

After returning my book, I get an email saying that they won't accept it because it has been used. So I can either pay $12.50 for return shipping, or take a loss on the book. WILL NOT BE USING TEXTBOOKS.COM AGAIN.

It isn't a scam, but don't count on getting your book.

I ordered a book from Textbooks.com. Later I realized that they had my mailing address wrong on the receipt they e-mailed me. I never wrote "1902 W Loop Apt B"; their address verification software which of course knows better where I live than I do, mangled it. I live at 1902 WEST Loop, and that is NOT a direction. It's the name of the street, and the PO will never deliver it to W Loop. Of course they can't be reached by phone except weekdays when I am at work. It said I can edit my order, but no means was provided on the web site to do so. I sent them a request via contact form to change the order. Nothing changed. I expect they'll read it about Friday after shipping my book to Timbuktu. I clicked cancel the order but nothing happened. I changed my address in the personal profile, but it claimed the whatever can't verify my address change. Oh, whatever. I just ordered the book from Abe Books, which has my address saved correctly, and just sent them another order, you're idiots, cancel my order, to NOT ship the book, unless you want to deal with the Better Business Bureau, flea brains. Of course I do not yet know if they WILL refund it, but they better.

I ordered a textbook on 27 August 2014 for my online class, which starts on 1 Sept 2014. I paid more for expedited shipping. The textbook I ordered is used, but was not even cheap, it was $46.91 plus expedited shipping cost. Once I placed order, I immediately sent the seller an email, stating that I have paid expedited shipping fee and requesting to ship it immediately. I also stated that I needed it for online class that starts 1 Sept. No response from the seller. On 2 Sept, I sent email to textbook.com team for solution, they replied on 5 Sept, with no solution. I sent them further email on 5 Sept, and no response. I recognized that the seller just shipped the book after about 2 weeks on 5 Sept, which does not serve my purpose because one week of online class has been already passed with out getting the book.

Textbooks.com customer service is very poor, they are not responsive, the seller is irresponsible, and have bad feed backs. I am very disappointed for dealing with textbooks.com seller. Please do not buy from this market. Use ebay or amazon markets. Ebay customer service is excellent and they strictly monitor their sellers.

Thieves. Take your money, do not deliver the book, and then fight your tooth and nail.
Avoid DENISE. The one that sounds like she came out of the sewer drain. Have another cigarette.

Bought a book for $97 never delivered. I go to re-buy the book and they have my item back on the site, even though it was "out of stock" for 3 TIMES THE COST. Tried to sell me a bs reason I couldn't buy it back at the same price I paid, lied about ever sending it, made me wait for a month, LIED, LIED, LIED. Now I don't have a book for class and I am a month behind. SNAKES. Oh, and then DENISE had the nerve to blame me and felt the need to further insult me and tell me I didn't know how access codes work. OK Denise. After I was told that I needed to get a refund because I was $#*! out of luck, I did, and look what magically shows up for sale? The book I waited a month for! Imagine that.

So, no book, still no refund- even though it was "processed" no book, behind in class, and hours and patience wasted on trying to get help to find the book that "wasn't scanned but on its way".
DO NOT SUPPORT THIEVES

I am a new college student and I was in search of some textbooks. This was the first site I found that had all of the things for which I was looking. I looked at several of its features, and then I looked for some reviews. I was so very stressed out because the reviews that were good were coming from people who sold books, but bad reviews were coming from people who bought the books. I thought, "I don't want to spend hundreds of dollars on somewhere that won't give me the right books in terrible condition!" I decided that I would spend $1,000 going through my school, so I saw that chancing it would be my best option. They didn't have a few of the nine books/ access codes that I needed, but they had most of it and it was all cheaper than going through several other sites that may have been more "reliable."

****If you read nothing else, read this.****

I loved the service. It was fast, it was awesome, I could see where my books were being sent, and I got them in no time at all. I will definitely keep coming back because my worries were over as soon as I received my books. I absolutely recommend this to anyone and everyone. My used books were not in terrible condition, the slip is missing on one, but that's no matter. The heart of the book is what counts, and the condition there is fantastic. Seriously, this is the best way to go.

I ordered a book weeks ago from their marketplace. When the book never arrived, I attempted to contact the seller directly, but the website nor the confirmation email provided me any way to contact them. When I spoke with a representative they assured me that they would send the contact details, which they did. They also told me that if I do not receive my book within a a few more business days, then they would refund me. I contacted them AGAIN today to see if they could give me a phone number for the seller so I could contact them directly, they let me know, via email, that they had refunded me WEEKS ago and never bothered to contact me to tell me this or that my book was not coming due to it being sold on another website. BUT, the same book, for the same price, is still listed on their marketplace. I would have ordered the book weeks ago from another site if I had known this. I'm glad for my refund, and the representatives were very nice, but they do not communicate with their buyers and I will not likely use them again.

The absolute worst. I have sold many books to online book stores and this was my first and only time i shall ever have any dealings with this company. I sold them a brand new text book never used or even taken from the book shelf after i purchased it. It had its original cd with it and you could not of bought a better condition book from the publisher. So i sent the book (big mistake) and it took forever for them to send the conformation email of recite. They then described the book as damaged, right then i knew i had made a big mistake dealing with this company. I requested the return of the book as i am not happy selling anything damaged. The postage quoted was outrageous but i paid it. Only to find the book had supposedly delivered to me some weeks later through ups. The book was never delivered. I have found this company to be very very slow abrupt and i now believe dishonest. I can only suggest to anyone reading this to avoid this company at all cost. You can find GOOD companies that handle buying and selling text books professorially. THIS IS NOT ONE OF THEM. Unless you want to throw your money away stay away.

I recently purchased 17 books - all paperback, all stated "very good" condition. I wish I could upload pictures of the actual books I received. Most of them were almost entirely full of highlighting, writing in the margins and underlining. Some so bad, you could honestly not see the text to even read them. Books that were stated as paperback, came as hardcover with no dust jackets and dirty boards - it literally looked like someone had just thrown these books on the ground - that's how dirty they are. They also fail to tell you that almost all of their "very good" books are covered in multiple (no joke - one book I received had 12 used book stickers on it) used book, school book or library book stickers. I found that their descriptions were false and insultingly deceptive! This was the first and last time I will ever purchase a book from textbooks.com! I would have gladly paid the extra few dollars I saved with them to get the books I wanted in the actual condition I wanted them in had I known that their descriptions of their books were straight up lies! I seriously never ever write reviews like this, but I honestly felt obligated to warn others to avoid this place at all costs! If I could give zero stars I would! Horrible experience! Unless you want a book you could get at any garage sale for. 50 cents, quite possibly in better condition, it is not worth any savings... now I have the hassle of having to repackage and send back the books and I get to wait 2 weeks for my refund! Terrible, terrible, terrible!

I was quoted about $100 to sell my Engineering Circuits book to textbooks.com. The offer was better than any other website I received quotes from so, as a poor college kid, I jumped on the offer. I followed their instructions and securely packaged my book with bubble wrap and it was on its way. Days later I checked my email looking for a confirmation that they received the book and was informed they received my book and sent my preferred method of payment (check) to me. So I waited for the check, and and about 2 weeks later, I emailed them asking for verification that they sent the check but no response. Well I waited, and waited, and waited... then I looked for a phone number to contact them but they didn't have one, only email. Again, I emailed them emphasizing my concern but didn't get a response. I wish I would have been more suspicious from the start but unfortunately I learned the hard way. This company stole my book and rented or sold it to someone else. If this "business" offers you a low price for rental or purchase, it's because they steal the books from other unfortunate victims. This is a disgrace to textbook services and I hope I can prevent them from scamming a few more college students. I highly recommend that you do NOT do business with them and go with one of the others, like chegg or amazon.

I would highly recommend NOT to use any services of textbooks.com. I bought a brand-new book and just used it rarely during 3 months. When I decided to sell it back to textbooks.com, I was quite sure that the book looked like new and the code was not scratched. Later I received an email from textbooks.com saying that the book was not eligible because of lack of online code. I believed that that the code was intact, and I did not want to lose the book so I had to pay for return shipping. If the code had been scratched, I would have contacted the publishers website of the book to report this. When I got the book returned, the code was still intact, so the reason for the book being returned is not correct. I will NEVER USE ANY SERVICES OF TEXTBOOKS.COM, and RECOMMEND ALL OF MY FRIENDS NOT TO BUY/SELL HERE!