Overview
Terraboost Media has a rating of 4.5 stars from 316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Terraboost Media most frequently mention customer service, great experience and art work. Terraboost Media ranks 5th among Marketing sites.
Simple, delivered as promised and expected and super professional. Everything should be this easy.
Easy, straightforward. Information displayed
Was aesthetic and accurate.
Do NOT use this company! They are completely unorganized, they charge your card up front before you even start your ad work. They actual ad work takes 4-8 weeks while they are still charging your credit card. They signed me up for two contracts at two different locations, one which didn't even open until over a year later but started charging my card 4 months before the front door even opened and now they have collected 5 months of $500 a month payments claiming I have a kiosk in the store and have turned my account over to collections which is now on my credit report. They have caused nothing but a nightmare for me and I never got one single lead from the one kiosk I did have. I called them so many times with no return calls back and when I did finally get someone on the phone she was so rude to me.
I did adjust my artwork once during my campaign which took over 6 weeks and even the designer helping me commented they were going through some rough times. Read all the reviews with the BBB as they all say the same thing and it is true.
Fast turnaround, attentive and did not require rework because listened well to initial changes.
The advertisement was never placed in the Irmo, SC Kroger as contractually promised - yet I have paid Terraboost Media $2650! When I realized the problem over 2 months ago, I started the effort to speak with someone. I even went online and scheduled a phone appointment to discuss my concerns. The representative "no showed" for the scheduled appointment. I cannot get a returned call! Very disappointed to be taken advantage of!
Blake Miller patiently walked me through some extremely challenging and frustrating moments while trying to manage my account during the Coronavirus. We were back and forth numerous times as he did his best to make me happy. Blake never lost sight of my needs nor showed any frustration with my emotional ups and downs. He deserves a gold medal.
I think a kiosk in a major retailer is an excellent idea for getting your brand high exposure. I found the team easy to work with while getting the artwork designed and the end result is very professional. My representative, Ryan, is also very helpful.
My onboarding experince was good. Nothing special about though.
I am disappointed in the fact that you have an incorrect brokerage name for me.
The correct brokerage name is Realty Executives Premier.
Hi Daryl, I apologize for the typo in your brokerages name. We've corrected the error in all of our systems and there was no issues with your artwork. I've reached out to you a few times to make sure you're aware that this was set right. Please don't hesitate to reach out to us if there's anything we can do to improve your experience moving forward!
I have only talked with a sales person, paid my money and so it is very premature to ask for a rating. I don't know what I get for my money, have not had the ad created yet, or seen a proof. So I don't know?
I wish I had read all the negative reviews before signing up for this 'service. Promises weren't kept and kiosks poorly maintained. Buyer Beware!
On March 23rd, we ordered: "Tazza® Alcohol-Free Hand Sanitizing Wipes (1200ct per bag, 4 bags per case) × 1 $174.00" and "Terraboost Flex Wall® Stainless Steel Wipe Dispenser × 4 $516.00". A few weeks later, we received the sanitizing wipes but only one of the dispensers. I inquired about the missing dispensers on April 22nd via email (option on the website) and then called on April 30th because I didn't get a response. A very nice lady told me to email J Gray. She warned me that he was getting thousands of emails and to try and be patient. I emailed him that day and again on May14th asking for a status update and if we could just get a credit for the dispensers we had not received. I still have not received a response from him as of today 5/19/20. I think J Gray needs some help at this company for all the Covid-19 orders and inquiries. I have no doubt he has been very overwhelmed but I would much appreciate a response as its been nearly 2 months since we placed our order. My president asked me to order these items and I have no response for him as to where they are or if we will receive a credit.
Hi Carole, we appreciate your understanding during the pandemic, especially as Jake was our sole customer service representative for hand sanitizer while we scaled our hand sanitizer production to meet COVID demands. If you were not able to get a resolution you are satisfied with at this point I'd be happy to either give you a refund or make sure the shipment is expedited. Please reach out to trollins@terraboost.biz if you need quick assistance on this.
Terraboost took the issues we had with our ads very seriously. They kindly refunded us for our ad campaign after we faced some challenges. They understood the issues we had and handled them professionally.
My art changed this year so we needed a new look. Sofia was very responsive and worked quickly. The end result looks great! I really appreciated her help!
TO WHOM IT MAY CONCERN: Please know that I could not have been more pleased with your Art Design Dept. Jess was a fabulous person to work with and not only knowledgable but patient, kind and helpful.
She did a great job with my Poster, understood exactly what I wanted and made it happen. She is certainly an asset to your company. Most Appreciative, Linda Laird, Realtor
The design is well done and looks great. The communication is prompt.
The art coordinator, Sophia Brown, was a delight to work with reviewing AD specifications until
We arrived at the just right layout.
This was a very easy process to go thru. They did the art work from our website and it looks beautiful! Can't wait to see it in the store.
From the first call, everyone has been very friendly and knowledgeable. They answered all my questions and were very patient with me as we went through the design process.
So far everything has gone really easily. The website and approval process was easy. I can't wait to see the finished product.
Thanks, Terraboost, for your service. You guys are awesome. I would recommend Terraboost to everyone looking to advertise their business. Special thanks to Mitch being patient and explaining how it all works. Kudos to the Terraboost team!
The process has gone smoothly. Mitch, Jess, and Tyrome Merriweather have been very helpful kudos to you huys! I would recommend that everyone looking to advertise their business to give them a try. I'll send another review of how my experience has been, but I'm sure it's going to be great!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anne, thank you for your understanding and honest review. We are always looking for ways to help our clients, even when the going gets tough. Please don't hesitate to reach out if you need anything moving forward.