Tennis Express

Placed an order at their website, filled all required fields including shipping address, decide to pay by paypal, they ship for the wrong address, contacted them at the same day asking to correct their mistake; costumer service say they can do nothing as their system automatically switches the address in paypal purchases. Wouldn't it be nice if they tell their costumer about it or even better if they don't require a shipping address in their website since it useless.

This company is very slick. Big banner all over site free shipping free returns over $50. Very fair. However when you go to return they then state you pay for shipping return because they deduct the cost of the shipping return from your original order that was over $50 before tax. They clearly state costs to get to the free shipping is $50 is pre tax, but never anywhere do they state cost minus tax and minus cost to ship back the return. Totally bogus.
I always buy my sneakers on line and every company I have bought from has free return shipping, certainly not minus a shipping cost to qualify for the minimum return cost of an item.

I'm a huge fan of the new Adidas Barricades. Most comfortable tennis shoe I've worn in years. Tennis Express had a good selection of styles in my (somewhat) unusual size 13.5). Ordering on the site was really easy, and delivery was fast (shoes arrived in 4 days). Can't ask for much more than that.

The shoes I ordered were not sent- they were a different colour in a different box and FAKE. Do not buy from this company.

I recently purchased the Wilson Pro Staff RF97 Autograph Tennis Racquet from Tennis Express and it has quickly become my favorite racquet. The racquet is incredibly well-balanced, allowing me to generate plenty of power without sacrificing control. The 97 square inch head size is perfect for my playing style, giving me the ability to hit with precision and spin. The racquet's unique design and Roger Federer's signature on the side also make it a real standout on the court.

Had high hopes after my first order. Second time around I paid extra for 2-day shipping. They charged my card then sat on my order for a week. No communication. Not cool.

They had exactly what I needed and at great prices! I Love not having to use Amazon:) super quick shipping too. I will def be ordering again, highly recommend!

Please stay away from tennis express. They are kind of cheaters. Low business ethics. They charge 9.95 dollars fir every item in the order by shipping them separately. Low business ethics.

Well, I thought I was ordering a skirt, but to my surprise I got a tank top that was pictured with this top…ugh! And it is a final sale item with no refund or exchange available! Lesson learned…order from astore rather than online!

Never again will I order from you. You shipped to the wrong address and you are unreachable to help fix it. Absolutely disgusting.

Unreliable and cannot be trusted with your tennis needs. Customer service is incredibly rude. Will avoid it in the future

Very fun tennis shoes! I wear 8.5 in most of my tennis shoes with the exception of the Babolat Jet which is very narrow and requires a half-size increase. For the SoleMatch Control, I was concerned at first about the fit after reading some of the reviews. I ordered an 8.5 and the length fits fine (just a slight space in the toe box – my longest toe is the second one next to the big toe). It has a snug fit because of the rubber reinforcement on the toe box, so if you have an extra wide foot you might need to go a size up. I have a bunion on one foot that is always problematic for tennis shoes and at first, the shoe felt too tight with regular tennis socks. I used my thinnest socks on the first time out and the width worked fine after an hour on the court. Then I put a tennis ball in the toe box of each shoe during storage and it did the trick to loosen the area and now thick tennis socks work fine.

So the shoe takes a little break-in period. On the court, it provides great support, especially on pivots, quick stops/starts, and turns probably because of the rubber on the toe box. I'm partial to tennis shoes that feel close to the court, and these are good for fast or quick movers. The bottom line, is they are neat-looking shoes that perform well on the court but require some break-in. Would be nice if Addidas made the shoe in different widths.

Very impressed bought clothes for my daughters spent 132for 8items recieved 4out 8products which was great quality perfect fit by the time time I called customer service to check on remaining products I was informed they were not available but the full amount 48dollars was refunded to my account immediately Checked my account I got a full refund so fast customer service and very pleased with quality fit and my daughters were very pleased with fashion style of the outfits I did receive which is a plus for impossible to please teens.

Ordered a pair of shoes from them Saturday before Memorial Day now it's Saturday after still no shoes. Or a update on them after emailing them twice. Would not recommend

I ordered what was described as orange tennis balls on their website. The balls delivered were yellow, and delivered in an orange can. I reached out to customer service to request a refund and was told that I should have known they were yellow, and would offer no further assistance. Absolute misrepresentation and false advertising, as well as atrocious customer service.

We purchased NikeCourt React VaporNXT shoes and within two months they wore through both soles. TE was no help. They claimed they contacted Nike and it was refused. If you are a frequent player and want value for purchase I suggest going direct to manufacturer to buy and not deal with TE. The customer service sucks.

I was very excited to get my new demos when i i i received them they look fine, but the Vcore. The Vcore strings are wore down about to break, so i did not get to her this racket.

Tennis express warranty was no help after my adidas tennis shoes Canvas cracked on both shoes after playing appropriately 8 times. Tennis express warranty manger David Trummer recommend reaching out to Adidas directly.

Ordered a size 8 but it was not available so I got the 7.5. It was much shorter than a 7.5 in the other brands I normally wear (toe of shoe pressed down on toenails, impossible to wear them) so I have to return them. The New Balance court shoe is the go to for a lot of pickleball and tennis players in my area and hard to find locally so most of us rely on Tennis Express for their tennis/pickleball shoes and clothing. Had I known they ran shorter than my other shoes, I would not have ordered the 7.5 shoes. They are attractive shoes and well made, just too short.

I ordered some New Balance tennis shoes from Tennis Express in October 2021 (almost 10 moths ago) and they were just delivered on August 18,2022. The shoes were charged to my credit card when they were ordered so they have had my money. I received an email a few days before they were delivered which is no longer my address. When I received an email that they were delivered I called Tennis Express to notify them of the problem. The first customer service rep said it wasn't their fault and he couldn't do anything to help. I called a second and third time, of which the CR's said they would have someone contact me. The 4th time I called, I was fortunate enough to be speaking with a manager. She said a claim would be filed and it would take 10 days to investigate it, but she would speak with her manager. I still have not received a call or email from anyone at Tennis Express. I have purchased multiple times from TE but will never do business with them again because of their lack of customer service. They have known that the tennis shoes were back order for 10 months and should have reached out to their loyal customers to keep them updated. I would highly recommend not doing business with them.
Becky Dallas Tx

If you have medium wide or wide feet, DO NOT purchase these shoes. The socks tongue piece prevented my feet from going into the shoe. I really like the colors so, I ultimately cut out the tongues, loosened the strings, skipped holes and they are still too snug across my feet. Quality/workmanship is very poor. These shoes will cause or constipate bunions. I wasted my money on these.
Order Confirmation

Order Number: *******
Date: 08/19/2023 - 3:00 PM
Style Description Quantity Price
*******-0F1F22
Lotto Size: M
1
$15.97
HQ8389-U23
Adidas Size: 8
1
$83.97
Item Subtotal: $99.94
Shipping Method: Standard
Shipping: $0.00
Tax: $6.25
Total: $106.19
Credit Card: ************
Shipping to: Antonette King
8838 S Hamilton Ave
Chicago, IL ******* US

Great shoes and great price with great delivery. Great review for a great company in a great year and just great.

Bought new Yonex Vcore Pro 97 tennis racquet that was supposed to have a 1/4 grip size. Racquet was embossed 1/4 but actually measured 3/8. Rare quality control error for Yonex. Tennis Express customer service supervisor told me Yonex has changed and now measures grip size from plastic pallet handle, meaning final handle wrap will make grip size actually 1/8 inch bigger than what is embossed on racquet handle. Totally absurd lie! Just a bogus response! The grip size is supposed to measure exactly what is embossed on the racquet handle and not an 1/8 different. Tennis Express would not take back the racquet because I had mistakenly taken off the plastic wrap on the handle thinking Yonex racquets are always what they say they are in terms of their grip sizes. Then supervisor lied to me again, telling me he would compensate me by sending me a thinner over grip wrap. This wrap never arrived. Very poor company! I will never buy anything from Tennis Express again. Tennis Warehouse is a much better company with very reliable customer service.