I made my first purchase with Tennis Express in late June of this year. All of that went smoothly. I had some problems with the Fila tennis shoes so wrote to Tennis Express concerning the matter. Their site indicates they warrant the out sole for six months. Since mine were less than three months old, I contacted them by email. Three times to be exact. I included pictures of the problem I had incurred. No one from Tennis Express ever responded to any of my service issues. It became obvious that Tennis Express clearly didn't care about it's customers once the sale was made. Their supposed warranty was just empty words to make another sale. I won't make the mistake of using Tennis Express again.