Sorry have to give it a lower rate because of my experience. Everything was good until I tried to pick up my order. The guy at the counter was helping me with finding my item. But this old Mexican guy was being rude and saying that they didn't receive any order. And didn't even try to check for it. Told them I got an email saying it was ready for pick up. He was saying that they don't have anything and that they should send me away. My wife was even with me and was going pissed off. I kept my head cool and just told the other guy to just call me when they find it. So I called the store that I ordered it from. Explained what happened. It arrived a day before. So now I have a really good reason to be pissed! A+ for the Asian guy that was helping me and to the old Mexican guy. You should not be working there! Poor customer service!
No issues at all. Order was shipped quickly. I would order from again in the future.
Thanks for the nice review Fo. We hope to see you back.
Order was place and paid last June 21. Received an email that is processed and shipped via USPS with tracking number. Checked tracking number and it states that label has been created and awaiting package. It is Monday the 24th and USPS has yet to received the package. I am very disappointed. It was supposed to be 2 - 3 day shipping. What happened?!
Hi Larry,
We have reviewed the details of your order. Your order was placed late on Friday, June 21. The label was created and the package was prepared on Saturday, June 22 yet USPS won't actually pick up or process the package until the next business day -- which was yesterday, Monday, June 24. You are absolutely correct in how long it was supposed to take. At the time of creating your label, our system showed 2 day - which would get the package to you tomorrow (Wednesday). According to USPS, you should receive your package by Thursday, June 27. We are truly sorry that you are disappointed, but we, unfortunately, do not have control over the shipping services processes or delivery schedules.
Very Happy,
The order process was very smooth, with updates how the order was filled. Shipping was quick, with tracking of the package for my convenience. Will defiantly be recommending to my Pickleball friends.
Hi Tim,
So happy all went will from order to receiving the item. We thank you for giving us a try and are happy to hear you will be referring us to your friends!
Prompt shipment, easy ordering experience. Very pleased!
Thanks for the nice review Ned. We are excited for you to play with your new racquet. Thanks for being our customer!
I was looking for a specific racquet at the local GSM and they didn't have my grip size (and didnt offer to get one from another store or warehouse). The GSM online store had the one I wanted, but I inadvertently ordered the wrong racquet. When I called customer support, I was immediately transferred to the director of online sales. She went above and beyond to make sure I got the correct racquet from another store and sent me a free return shipping label to ship back the incorrect one. The customer service experience made a loyal customer out of me!
Thank you so much for the wonderful review! Customer experience is very important to our company. We strive for 5-Star service, not just online, but in our retail stores as well. I'm glad you didn't give up on GSM. We truly appreciate your business and look forward to having you as a loyal customer!
GAME-SET-MATCH went the extra Mile for ME! (They are serious about their Tennis' patrons; I ordered 3 racquets from them, and a Ms.Chrissy Ready head of the On-Line department matched all three racquets so the specs would be the same, at no extra charge!) They understand the Tennis player's mind! With that being said, I will only buy from them', It's the personal touch that the warehouse's on- line are not willing to do!
Thanks Ish! It was such a pleasure to speak with and help you. It was very easy to "geek out" with you and match your passion for the sport, particularly with your equipment. We look forward to working with you again! Enjoy your new sticks!
The guys at game set match are nice but they unfortunately sent me some green dot balls that were dead. I didn't realize they were super dead until I opened all 6 bags. They would have allowed a return of unopened bags but it was too late for me. Better to just deal with tennis warehouse
Hi Scott. We appreciate your feedback. It's true that we don't take back opened, used items - however, we did give you a $50 gift card to use on any other purchase - that's nearly 1/2 your money back. The balls you purchased are low compression balls (as indicated by the packaging in bags, not pressurized cans) and don't bounce like a regular tennis ball - by design. You were also offered deeper discount pricing as a teaching pro. Our apologies that our attempts to reconcile were not on par with your expectations. We are sad to see you go elsewhere.
I was shopping for a particular tennis racket that was unavailable locally so I began an online search. In comparing the same product from one company to another I determined you had the best price and ease of ordering. I was pleasantly surprised when it arrived not only on time but already strung, which is rare for a new racket bought online.
Hi Ronald, thank you for such a nice review! We are very pleased that we had exactly what you were looking for. We hope to work with you again in the future!
I placed an order for a tennis bag that was pretty much out of stock everywhere I looked. The order got held up due to USPS not picking up on schedule. I sent an email to see why it had not got past the shipping label. The store changed the shipper to UPS and it arrived 2 days later. They went above and beyond for an issue that was out of their control.
I love my bag and now I'm a big fan of this store!
Thanks for your understanding and your kind words. So glad you love your fabulous new bag and hope you find more great stuff you love at our store!
As always, Game-Set-Match provides excellent customer service! This particular time it was Andrew, who was very helpful. Very knowledgeable and friendly staff at both the Centennial and University Hills locations!
Thank you for the kind words and the 5 * review, Kalle! We have 2 Andrew's - one at Centennial and one at UHills, both are awesome. Based on your recent purchase history I'm pretty sure you are talking about Andrew at the Centennial store. I'll be sure to pass this on to him. Thanks for being a great customer!
Tennis balls are hard to find these days. I ordered a case from Game-Set-Match and they were shipped to the store closest to me within two days. I also got a call and an email when they were ready to pick up - quick and efficient service.
Thanks for the glowing review, Mary! We know tennis balls are in short supply so we are excited that we were able to take care of you. Thank you for being a customer, we appreciate you and your business.
I called with a question and the woman was very helpful and sweet. The purchase online was very easy. Shipping was fast. Best of all. I LOVE, LOVE my new tennis bag! I would definitely purchase from Game-Set-Match, Inc again in the future!
Hi Jackie! Thanks for the kind words! We hope you enjoy your bag for year to come, and hope you come back to our online store!
I ordered a tennis bag which was in stock. The charge was made to my credit card. Then I received an email stating that there was a problem with the inventory and that I could cancel the order and receive a refund which it did. I was informed that the refund would appear 3-5 days later. It has now been over a week without a refund.
Hi David, as we have said, our records show that the refund was issues on day of order (8/7), however, based on the feedback you provided to us in email we have been working with our credit card processor for the past several days to find the problem. I will be reaching out to you today via email. We are truly sorry for this inconvenience. I assure you we are trying to resolve this and do not want an unhappy customer. Many thanks for your additional patience.
9/23 update: Hi David, I followed up in email with you on 8/17 and again on 9/9 but haven't heard back. I'll assume the refund made it to you without problems. Many thanks again for your patience and understanding.
Good price and fast delivery! I'm glad to have found this company and will definitely order from them again. Thank you so much!
Hi Alexander,
We are so glad that you found us too! Thanks for allowing us to win your trust. We look forward to working with you again.
Order arrived in a timely manner. Exactly what I ordered. Sent an email to ask for expected delivery date and received a quick reply.
Thanks for the nice review Kathie. We appreciate your business. Hope to see you back soon!
Online center sent wrong color. Store employee persisted to get the order straightened out and correct bag sent this week.
Hi Kim,
Thank you for your candid review. We are disappointed that the wrong color bag was sent to our Boulder location for you. I have reviewed the error with the clerk that pulled the wrong item. We are sending the correct bag in Black, and it should arrive at the Boulder store on Thursday, however, please wait for a call before heading over to the store. We are sorry for any inconvenience this brought you and I hope you can give us another chance. We do appreciate your business - both online and at our Boulder location.
Ordered a case of high altitude tennis balls online, needed for league play. I did pay for the three-day shipping, and the actually arrived a day early. Kudos!
Hi John,
Thanks for the great review! Glad your case arrived early! Good luck this league season.
Ordered a tennis bag online received within the shipping time stated on the order. Great experience.
I was looking for an ASICS Tennis racket and expected to pay over $100 for it. Found it here for a Great price. The shipping was free and fast! Very satisfied customer.
Overview
Game-Set-Match,Inc has a rating of 3.5 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Game-Set-Match,Inc most frequently mention and customer service. Game-Set-Match,Inc ranks 2nd among Tennis sites.
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Hi Edwin,
Thanks for you honest review. I was the one that took your call regarding your experience at the pickup location. I followed up with our team at the pickup location as well regarding customer service practices. We all strive to deliver an excellent experience for all our customers. I'm terribly sorry we fell short here. I will be following up with a call to you today. Again, thank you for your honest review.