Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
The quality of pretty much everything I have ordered from this site is absolute crap. It breaks after one use. It looks cheap. It's that cheap that I wouldn't go back to request a refund but what bothers me the most is the reviews. I have never seen a marketplace site where everything has loads and loads of excellent reviews. I am convinced these are fabricated, because nothing in that site is comparatively amazing.
I ordered 12 items from this joke of a company I only received 1 and it was broken. I keep getting credits but everything is always out of stock, after it's ordered. If you don't have it don't sell it. It doesn't take a genius to know that! Temu is ran by competent idiots. This company should fix all its problems before continuing. I will no longer use this joke a company.
Hello Juhn, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable. We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
TEMU had my credit card on file from prior purchase (my big mistake). They then sent a package of items I didn't order and charged my credit card. The return was a fiasco which ended in me having to pay to return the items. I got the credit card company to reverse charges for the items. TEMU representative said they would refund any fees for return but after I incurred the fees and provided receipt they refused to refund my money. They are terrible to deal with. I spent hours trying to resolve the problem. I recommend you NEVER do business with TEMU. See TIME Magazine review: https://time.com/*******/temu-app-complaints/
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered product from this company and one of my orders wasn't there for me to view. I chatted with someone named Tello. They give you this BS about how they can't tell you anything 'because they take it very seriously'. Okay, I told 'Tello to ask me any questions so he can verify that I'm actually the one who purchased the one order which he said was different. I told him the mailing address was the same, the phone number was the same, the last name was the same, etc. He didn't care enough to help me out and pawned it off to another division. One of those "I escalated your case and someone will be getting in touch with you". I asked to chat with his supervisor and he blew me off.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Yes, I finally succumbed to the Temu spin to win ads! Whether this was a good deal or not is hard to say. The quality of the items was not the best and who knows how these items will last. I purchased a white chunky knit sweater that feels VERY THIN. Striped knit cardigan that looks nice, but the material just feels cheap. Cheap plastic microwave food cover that looks like it's worth maybe a dollar. Heart "cardigan" made of polyester. Laundry room rug that's very thin. Food storage containers that don't appear very sturdy. Vegetable slicer, haven't unboxed it yet. Photos are deceiving I would say. This is dollar store stuff. Actually dollar store stuff is better quality. Ordered 9 items spent around $100. Probably won't reorder from Temu in the future. Cheap, throw away clothing and household goods. Still, they got the order right and delivered in a reasonable timeframe. So they get credit for that!
Hello Joann, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Don't fall for the hype. This company is nothing but a bunch of scammers they offer you all the stuff tell you they will do this and that and then they never follow through. You get all your friends to join up and try to get it free prizes and then they never want to give them to you it's just a scam. I have all of the messages with them Customer Service they just rip you off and then they try to blame it on something else or that you didn't do it properly or whatever their game is at the time. I highly recommend you delete this app and never touch it. It's a Chinese scam operation.
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I live in a community with 300 homes. There is a gate, but no person. There is a board with everyone's house number. Any delivery driver can press the house number on the board and it will ring the phone of the homeowner who can let them in. This driver left the packages on the ground at night 1 mile from my house at night where there are no houses! Temu refuses to pay. They say it was delivered! I wouldn't want anymore of their low quality junk!
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Temu uses false advertising and photos to describe their jewelry. The jewelry you actually get looks NOTHING like the quality shown in photos. The clothing I have purchased less than a month ago is already falling apart. The fishland and farmland games are a total joke. You are guaranteed NOT to win any of the "Free" gifts you pick out without being 100 times more aggressive to provide the free advertising for them by getting more and more suckers to become new Temu users.
Not worth the time or energy to use this company. Product quality is okay at best, packaging is substandard at best, and as I've noticed recently Temu's prices are climbing. Better quality available elsewhere. Was really hoping to be able to get my girls a decent Christmas using this company, but they have proved to be a massive disappointment
Hello, thank you for reaching out. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html or help@temu.com so that we can help you look into this right away. Best wishes, Temu team
My first order was a few kitchen things and they were so cheap that I figured I wouldn't be out much if they weren't very good. Everything I have gotten had been great quality, from earrings to silicone spatulas. I don't know how they can sell for these prices. Just shows the markup at most stores. I will continue to shop here.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I am so glad that I did NOT listen to the majority of these reviews. I just received my order, and cannot believe how quickly my order arrived. The items are GREAT! Everything from fashion jewelry to clothing, and really nice hair clips/ barrettes. I will try out their sterling silver, etc. I ordered some bracelets from Walmart.com, and then saw them for much less on Temu, but then again, I did not pay that much through Walmart.com. I just cannot believe the items that I found. It is like going back in time, to the 1960's, or something. Temu has got me as their customer. Very satisfied!
Hello Deborah, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've been shopping w/temu for quite a good long time & have found that i check and recheck my orders before submitting them i get an excellent lot of differing goods that are much less than i can find anywhere/all on one app. Guess all u people that complain must not be something right! Good quality items at these prices? I LOVE IT. Always arrives swifltly & is exactly what i ordered/i purchase add ons in 1 click pay. Haven't had even 1 problem with TEMU. I think they're great!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
We had 4 separate orders placed within days of each other. One was delivered the rest never came with no explanation. They used a cheap shipping company called Ontrac/Lasership that only has 1 star reviews. Awful experience. We've lived at the same residence for 3 years and have never had issues with deliveries from anyone else. Pay a bit extra for peace of mind. This experience was unacceptable! Also it's impossible to get ahold of the shipping company and Temu's own customer service is basically nonexistent.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
As they say, you get what you pay for. Prices are low. Products substandard
And not as described. I was able to get credit for one product without having to return it. Milia patches OK, zipper pulls OK but unidentifiable metal. Easy thread sewing needles OK. Fridge shelf pads to small and looked like cabinet shelving plastic. Magic broom serviceable but cheap materials which will probably not last. Dual sided tape strong enough for paper projects only. Worst of all. The Magic Dog Gate, so unstable a puppy can tear it down, Sizing off, metal construction consists of two telescoping rods that are placed in a cloth seam and inconsistently sized. Truely an unusable product. You take your chances on these cheaply made products. Good luck. My $30 order probable cost less that $10 to manufacuture and ship. By the way the complete order was packed in a shipping bag sealed with tape.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Quality is just below average and most importantly all the reviews are fake. I bought more than 10 products. None of the product quality met the reviews specified in the app. So probably those reviews are paid. You will only get to know the quality after you use. The products descriptions are also pretty much fake.
Hello Rakesh, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I have ordered four times so far and everything has been great. Just one time an item was out of stock and I received credit right away. Shipping around the holidays was a little longer than usual but thats to be expected. Still deleverd by last estimated day. The tracking site gives great updates to where your package is located. I will continue to shop with TEMU and share product recommendations and reviews on their site.
Hello Anne, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
I received my items and was severely disappointed. The vegetable rack was damaged. It was bent on the top end. The satchel was of very poor quality and not durable at all. I am not sure if I can use it. I emailed Temu CS to address the issue and to date no on has responded. I sent pictures of the damaged item. It has been several days. I will chalk this $13 experience to a $13 lesson to shop elsewhere.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered from the app once - received a $5 credit as package was not delivered on time, but in order to use the credit I would need to spend a minimum of $20. Not worth it, as most items already purchased were of poor quality - some were damaged prior to shipping or produced badly (sunglasses nosepiece was attached incorrectly). The Temu branded bag had an overwhelmingly awful smell when opened (similar smell to fish, but so much worse)...it literally stunk up the room. I will not ever order from here again based off the poor quality and hassle of returning items that should never have been sold. Also, I don't want to spam friends to get "free" stuff. Deleting the app now.
Hello Anna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html.
We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We would be happy to further assist.
To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Best wishes, Temu team.
Very poor customer srvice even they dont knew what they are talking about,ordered many items,after 5 days of waiting on update on shipping,I found my items canceled due to unusual activity. Called them after many discussions, the agent asked for payment evidence after 40 minutes talk and discussion and providing all the required documentations, next day revived an email it says(please provide your concern and let us knew how to help you).DONT west your time with this website, even there items are poor quality and fakes
There customer service doesn't know how to solve issues, keep you waiting even some times there response is different from what you ask for
If you succeed with the payment. They take 2 days submitting your payment, 3 days packaging after that they might cancel your order, if they don't cancel it then they ship after 3-4 days.Takes long time to arrive
Hello Aram, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this matter for you. Best wishes, Rachel
So before you order from Temu, please read the reviews and also the BBB reviews. I ordered thinking I was getting a good deal on items. Not only is their quality crap, but the website descriptions on the clothing I ordered was wrong. That notwithstanding, I returned a lot of things and used the prepaid UPS labels they sent. The packages were confirmed as received at their warehouse, but "after further examination by the warehouse" they claimed I didn't actually return anything and therefore denied my refund which is for about $100. I put in a dispute with PayPal so hopefully they will cover it. Will never be ordering from this sham website again. Don't fall for it like I did!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've bought some well made trinkets, jewlery, artsy supplies and some house hold necessities off Temu. I've been very pleased so far. Everything I have bought has been dirt cheap. Some of the item quality is not outstanding but I don't expect top notch quality on everything that's less than $1! Their customer service has been pleasant as well. I rarely leave reviews but I think they deserve positive one! I honestly prefer to shop here over Amazon and Ebay!
Additional edit: I have not and likely won't order clothes from this website. I think you're usually taking a risk ordering clothing online with quality and sizing issues.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team