Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
And, you can't return items to Dollarama! My friend had been purchasing from Temu and recommended it to me, as I have been buying from Aliexpress. At the time I ordered an item, it told me that if I do not receive the package by a certain date, they would give me a $5 credit. Well, they did much better than that - I received the item 2 days before the deadline. Then, there was a problem with the item I received, which was not their fault. I promptly went into my Temu app and returned it. Not only did they refund the item but directed me to donate it, etc. which means I did not have to spend money for return postage. I am very impressed and will continue to purchase from them.
Well as i tracked my order it first said I'd get 5 dollars back or a 5 dollar coupon if my order didn't arrive by a certain date then as that date came and i tracked it i noticed that they changed the deadline date on me on getting the 5 dollar coupon. So the whole " 5 dollar coupon if the deadline passes " is BS..
Hello Eric, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was originally hesitant to order from them so ordered 2 small products. Package came way faster than they promised. I had constant contact from Temu on the tracting. Products were as described or better. I have since ordered from Temu 4 more times with the same experience. On my last order I had a product that I wanted to return and thought that might be a hassle but it was a seamless process that took about 3 minutes. I elected to just have the payment credited to my Temu account because it is faster. Got the credit within 2 minutes AND they told me I did not have to return the product! Hello...yes please...I have now (after testing it out myself) recommended Temu to all my friends who are now ordering from them.
Hello Karen, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.
Wasnt happy with the item that I got and wanted to get a refund for it. The websites customer service was super great and helped me thru their free returns process so it was easy to return my order AND i got a full refund on my PayPal! The return process took around 1 week to do so not too bad.
Hello Katyrn, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
As someone who has his trust issues with sites like this lmao, Temu's shipping game is honestly refreshing to see bc they don't make me feel like they just wanna scam me of my money. Most of my orders from Temu shipped within the delivery window they specify (sometimes it even comes a few days earlier) but they don't just leave u hanging when your order's gonna come late NO they actually give you some credit as an apology and I just think that that's a great way to make your customers feel like you actually give a frick abt them :)
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I was told that my package was delivered and it was not. I have checked with all my neighbors have checked my mailbox and all around my house. They insist that I got my order and I did not. The tracking does not say your whole address it just says your city
Hello Denise, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
I think Temu is a pretty reputable site! I did some research and found out they're linked to a really big corp overseas that's known for their affordable price items and have a Boston-based HQ too, so its not a SCAM. From my research, they seem pretty legit! People just have to put aside their prejudice against them. I bought a couple of stuff from the site and the items were good + the prices were cheap so they're a fairly okay company IMO!
Hello Jeremy, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I sent back two items in one package and got email that they received only one item. They sent me my refund
And then again charged my Credit Card. It's not possible to receive one item when both items were placed as instructed into same package. Which make me think that either Temu employees are not honest or Temu taking me for a ride.
Hello Nune, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
I have bought many things from Temu and only one or two item went in the trash. The kids clothes and women's clothes are made well and finished well. I have bought many tops from them and have been completely happy. Guessing sizes can be complicated. They are so much smaller than we. I can't complain other than the fraud rumors of the stealing our payment information.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was supposed to receive my package on September 7. I saw it arrived to different locations...it was in West Palm Beach then it went to Miami and now it is in Orlando and I am I Hollywood Florida. It is going everywhere north to south and now going north again...seems to be they don't know how to handle deliveries.have a terrible delivery system.today September 12 still don't have my package. I placed the order on 8.29
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
You will not get your orders in less than 10 days. Your orders will often be sent by the cheapest form of transport, get lost, and customer service will do nothing to help you. Nothing in the sense that when you speak to someone in chat, they will give you an automated response they tell everyone, that "rest assured, your package is on the way." The quality of items is rock bottom awful and beyond cheap.
Hello Christine, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Being this was my first ordering I was totally taken aback by the entire process. First, I ordered 02/22/23 not receiving a package until 03/06/23. Opening the package the realization that this was not any of the items ordered by myself. I ordered nail supplies and toys for my children. I recieved puppy clothes and fake foliage. I was given alot of irrelevant apologies. Resulting in no assistance in a refund or when I could expect anything. I was given vague information on time frames a handful of unwarranted lies. Nothing helpful at all so disheartening to say the least.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
This site should be shut down they lie and mislead you on coupons and say your orders are shipped etc and they don't be, and they don't be wanting to refund they just keep y sending notifications to try to give you "discount coupons" to get you to shop from them.
Hello Tonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I bought two lunch boxes for my kids. I thought the lunch boxes on temu.com looked really neat with small parts for fruit or vegetables.
Unfortunately, the quality was terrible. The lid of the first box did was loose after a few days. But the second box was still good so we decided not to return the item. The second box broke after three months when I tried to close it.
The company declined to offer me a refund because it was more than 90 days (I was 15 days over the limit). I think a lunch box should last longer than three months. So what can I say? Design and shiping was nice and good. But the quality...
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Just saw the earth day sale now and it just reminds me that Temu is ethical and promotes sustainability. It makes it so much easier to find items that are more environment friendly at cheap and low prices. Got a few LED lights to replace my bedroom lights so that I can save more on electricity and utility bills.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu is my #1 shopping website/app and this is why. Last month I saw a lot of ads about Temu, so I tried it out. I ordered a mini mic, fake grills, three piercing kits (5-6 USD) and a laser for my brother (7 USD) They arrived in a time radius of 7-10 days (as promised) and were in good condition. 4/5, will use again
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I order stuff on temu sometimes. The clothes are polyester which I expected from a Chinese company and they are OK but it's not something I would return because they are usually under $10 usd. Actually I order and I know some things will be fine and some things will go to Goodwill. The stuff is so cheap I don't even think it's about wasting my time trying to get a refund. I ordered some pet stuff and the quality was very good. They have some cute Knick knacks for the home and other cheap stuff. I buy sewing and painting brushes which I use and then throw out. It's a fun site to look at. Shipping has gotten faster and faster. I actually got an order delivered within a week right to my door on a Sunday.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Do not buy here full of con artists, very cheap products. I ordered several products, and nothing worked properly. This site cannot be Trusted, I ordered wireless chargers for gifts and none of them worked I had to use a cable and the seller discontinued. Do not go by Reviews on TEMU those are paid reviews.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu has a good customer service, unfortunately the temu company has terrible rules in changing address or order cancellation. But they found a way to rfund 100% of my products that was sent to a wrong address "still waiting for refund but received an email they will refund everything. Temu products are fair enough for their price. - i hope they keep improving and the customer service will continue to be superb at their jobs
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
All though they have a lot of good stuff, I'm upset with how long it's taking to get my order shipped. I ordered a few items before my fiancé did and his was shipped before mine but my order keeps saying it's going to take longer then expected
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Rachel
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team