Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
Temu frequently don't send you small products, then charge you extra to repurchase them. They are operating a scam and there is no means to actually talk to a person in customer service about your complaint, just A.I. And automated responses.
I want to know how every single item they sell has 4.5-5 star reviews. Not just a few but a few hundred 5 star reviews on every idem. Not possible. This is ridiculous! You can't trust them when deciding to purchase anything. I ordered about 10 items from them and it took 2 weeks to get. 5 items were crap, 3 were good and 2 were doable. They have fake reviews or people are lying. Whats up with this site?
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Don't be tempted! Dollar general and family dollar quality clothes for way more money. Polyester material for t shirts and jumpers. The 3 tiered dress is one large bloop. More than disappointing. Almost maddening the level of trash they are spewing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Do yourself a solid favor and avoid this seller...period! I ordered four items that actually came but the primary purchase was a spun Mop and Bucket. Cheap, flimsy and definitely not worth the $40 I forked out for it. St8 TRASH!
Hello Marion, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've received a couple "packages" from Temu. They have been a mishmash of boxes, and bags that look like they have been packed by a mutant robot. None of the boxes are capable of being given as a gift, unless you want to explain how cheap you were.
Also, I was looking at packs of stickers, and ended up getting 3 of the exact same pack. They were listed on the Temu website, but had a different sticker on top, so they looked like different packs.
All in all, I'll shop elsewhere.
Hello Sam, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Hesitated on ordering but listened to a coworker they make sure your card payment clears then they print out a shipping label and say it's shipped. You go to the shippers website and the package hasn't been received...So basically there lying it's been over two weeks and it's still saying shipped with no info and then you check with the shipper and still nothing received. So now it's time to call my credit card company to file a dispute...If you're thinking about a purchase from this company my advice is don't do it
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered ladies clothes. The blouses are true to size, good quality, and I love all of them. All the pants seem like children's' 10, not ladies. Both winter jackets very low quality and not at all warm. I gave one to my son for cosplay as it really is only costume quality. Suit (jacket and pants) low quality with see through child sized pants and true fit ladies 10 jacket, poor quality. All items terribly creased, you need to know your way around an iron.
Definitely worth purchasing the blouses. Disappointed overall.
Hello Bellinda, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
They are a scam. They send damaged items and then only refund to temu credit balance. They suddenly put minimum spend on my account out of nowhere, so now I cannot access my refund, unless I spend $8 extra on stuff I do not want. This is bait and switch fraud and they change site terms with no warning. I will be taking legal action. Do not go near this app. They are the worst.
Hello Lin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The trick with Temu is using caution. If it seems too good to be true it likely is. Check measurements, look at all available photos, and read reviews of items. I have spent a fortune there and been largely pleased with the items I have received. The return process is simple, refunds are fast, shipping is adequate. Their price adjustments are easy to get, I love this company.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very poor quality goods and when you send them back they deduct everything, so called discounts, coupons etc, so you basically send them back all the items you had paid for and cost you this way whatever it was worth! So they either way make money on you! And delivery late and when you no longer needed it they still refund just a fraction of the amount! Never order from them again and wont recommend it
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Without doubt, Temu absolutely have their act together. The pricing is superb and more importantly, the shipping and communication is absolutely perfect. I have placed potentially about 11 orders with this company and every single time I'm nothing but impressed companies such as Costco, Officeworks could learn a lot from how this company operates. Their service is simply flawless and shipping very fast. Nothing but respect and my loyalty for this company because they absolutely understand the online space and the importance of fast delivery.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've always been hesitant to try out online shopping, but it's nice to know that temu is reliable and legitimate because its really made life much more convenient for me. They really have everything that you could be looking for in one website so you don't have to keep switching between different platforms and they also make everything very affordable!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
You lost me as a customer after the horrible way I was treated by your employee Leah Sheng. She refused to honor a credit giveaway glitch, which is actually a crime, since the game falsely advertised that I won and then took the prize away. She needs to be fired, if you want temu to last and avoid legal trouble. I am seriously considering suing, if this issue is not resolved. Worst customer service I've ever seen in my life. Cares nothing about the customer or laws. I even asked her four or five time to transfer me to a superior, and she refuses and claims that she spoke to a superior and they too refused to help. But it is obvious she is lying to avoid getting fired, if a superior saw the way she was treating customers.
Hello Draca, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email us at rachel.zhang@temu.com, so we can help you investigate your rewards issue right away. Best wishes, Temu Team
I ordered some items from Temu that never arrived. The company refuses to issue a refund. Their customer service is worthless. They outright stole my money, at least that's what I think it's called when you pay money to a company for merchandise that they do not send, am I correct?
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I am unhappy with the material of the white workout 2 pieces and the return page that is not too friendly, nor an agent that can guide you thru the page. I saw $7.99 charge for shipping and my item cost $15.18 Why? I have returns other items without any problem
Hello Cary, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I'm always apprehensive buying stuff from companies I don't know anything about. I was very impressed with the items I received, and in only 8 days. Quality was good. Not cheesy. Will order from them again!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Watch your cart while ordering, I caught it just in time if I was ordering 1 item it would be increased to 2, more than once this happened. Also I have items missing from my order, and the quality of items I received was just about as expected. You get what you pay for.
Hello Joan, thank you for reaching out. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly striving to improve. If you don't mind sending us your order ID, please reach out to me at taylor.wu@temu.com so that I can help investigate and assist you right away. Best wishes, Taylor
I placed my first order. Half of the order was returned due to quality issues or misleading product descriptions.
The return process is cumbersome as you must take video or photos everything and provide multiple reasons. My packaged for my order arrived in two packages but I was only given a return shipping label for one package. Temu gives you an option of your refund to be a Temu Credit or refunded to your credit card I choose my credit card but got a Temu credit anyway. Customer service wouldn't help. Had to escalate to another department. Then one must wait for an email. That's my first order experience. NO THANKS TEMU! There's zero results from customer service on getting my actual refund instead of a credit.
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us an email with your order ID and a screenshot of your review details through Temu.com or Temu app live chat so we can help you right away. You can also visit www.temu.com/support-center.html for more customer service contacts. Best wishes, Temu team
I had a problem with one of my orders but that's not really the issue here. I was helped by their CS rep named Anna (tho I think it's just a nickname for their reps?) and she was so helpful! She even updated the status of my order and helped me out with my problem. Their CS was really coordinated too cause I talked to another rep after and they were able to help me with the same problem since they had the query from before. Super impressed with their friendly CS!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Just made my 1st and last purchase at this website. The shipping was prompt and arrived as ordered. However, quality is definitely not their strong suite. I even ordered LED lighting strip which is just terrible. That being said, I would not order again.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team