Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I placed an order on december 14th. All items were in stock. Today i get an email stating that they cancelled my order under the bogus claim of suspicious activity. If the site is secure there shouldn't have been any issues. I'm going to try one more time to get my Christmas gifts. Buyer beware...
Temu is shipping packages from China to their warehouse and they take forever or many times lost it. They lure you with cheaper price for things that you find in 99cents store but they're very cheap quality as well. I waited 3 weeks to get my package from one hour away warehouse but still didn't get it. Be careful with this company. I will never do buy from them.
Hello Mike, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
Def not my first time on this site bc I've been using it for revamping my entire life <3 Wardrobe, bedroom, and even my dog meo getting a makeover! Temu fr has the widest selection of legit yet affordable products I've ever seen. It's super easy to pay too since it connects to my PayPal and ApplePay so it's basically a one-touch payment. They'resuper secure with my details too since they take me to the official apple gateway!
Hello Janica, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have order some things about 3 or 4 weeks ago and I am still waiting for my order. I have been satisfied with some of the merchandise. I wish they send my order soon. A pair of sunglasses came broken, but other than that I love the shoes. I don't have the order number I deleted it by accident.
Hello Carmen, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I just start shopping 1 months. I was referred my couple of friends to download, interesting all ot them hacked including me. Specially WhatsApp and one day I found one of my colleagues asking for,£700.I was confused and I called him,he said his WhatsApp hacked once he clicked temu link. I was provided all screen shots with temu they final reply said you could be clicking bed website. So plz do not buy anything from Temu. Don't think like Amazon or Argos.
Hello, we are sorry that you haven't been satisfied by your experience on Temu so far. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. Customer satisfaction is the most important to us and we are always trying to improve our service quality. Your case is out of the norm. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Your "Wishlist" items will end up in your CART. You have to Un-Check the item otherwise you'll end up buying it with out even Adding it into your cart! I do like this company and the products are pretty decent! Plus you can't beat the Prices anywhere!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered 3 times from Temu and they always indicate my items shipped right away. This is deceptive as they will print the label and just not ship it for a week(ish). Also, they kind of bait and switch their descriptions of items so be careful. You may think you are getting 20 of something for a low price, by the description, but you need to watch out because they often have a quantity selection box and that 2$ 20pc set will often be way higher. Just be cautious when ordering and don't get your hopes up that it'll be what you were expecting. I ordered a set of crimping pliers with ferrules and only the ferrules arrived. The description clearly says pliers and ferrules. I was promptly refunded but never received the pliers and had to order them separately.
Hello Ryan, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
No online shopping site is perfect so I not that surprised when I got my order with a bit of damage from delivery but I was still a bit sad and wanted to know what I could do abt it. I read that Temu offers free returns based on its temu purchase protection policy and decided to try that and it was such an easy process! Got my refund a few days after returning the item. It wasn't the best experience but it definitely made me love Temu more knowing that they really do look out for their customers <3
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've been in dispute for 2 months cus temu lost a package then repackaged it with more than half the items gone. They refused to refund to my original payment method and now I'm out $156! This isn't the first time I've had issues with this it's just the biggest.
Hello Jen, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since the timing depends on your financial institution. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
I am so glad that I did NOT listen to the majority of these reviews. I just received my order, and cannot believe how quickly my order arrived. The items are GREAT! Everything from fashion jewelry to clothing, and really nice hair clips/ barrettes. I will try out their sterling silver, etc. I ordered some bracelets from Walmart.com, and then saw them for much less on Temu, but then again, I did not pay that much through Walmart.com. I just cannot believe the items that I found. It is like going back in time, to the 1960's, or something. Temu has got me as their customer. Very satisfied!
Hello Deborah, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have ordered more than 10 orders in an attempt to get items cheaper than retail and have now spent more than 300 dollars on items. On more than 3 occasions items showed up damaged or not at all because their shipping department is below subpar and their customer service is outsourced to either india or the hood where they're paid so little they give no cares about the customer. Also, forget not having to pay for return shipping because they're like Spider-Man, they only give you one return shipping free even though it is their employee's mistakes. Consider this a knock off of wish.com except they get your order to you slightly faster. At least with wish.com you will get what you paid for but the sellers on Temu use false advertising practices to bamboozle customers into believing they're getting quality goods. Just buy from eBay it's the same thing coming from China trust and believe.
Hello, we are sorry that you haven't been satisfied by your experience on Temu (tee-moo) so far. Customer satisfaction is the most important to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." We hope this helps address your concerns. If you have any other questions, please contact us again through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I've ordered from them 11x and they are selling exact same things as Amazon, only difference is the loophole in the us trading laws. So Amazon sells with marked up prices so they make there profit off of selling stuff. TEMU is the supplier for Amazon mostly. Without the middle man your paying direct to consumer prices. It's genius. All my things have been as pictured on TEMU. All has arrived in a timely manner and All is freeeeee shipping and track numbers. It's literally unbelievable and perfect. It people! Your missing out I promise. I attached pics of my account
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have made 2 orders from this company and so far I am happy. First time I bought some bracelets, earrings and ear buds. I didn't love the earrings but for the price I should be able to give them away. The bracelets were pretty and well made and the ear buds fit me like no others could fit me, paired easily and have terrific sound. I then ordered some over the ear headphones and they also work really well and are comfortable. I plan to buy from them in the future.
Hello Julie, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
Temu is great because you get good quality products for cheap, and when I ordered from Temu first time the delivery came earlier then I expected. The products that Temu sells are not misleading and you get what you buy. I have learned that shipping varies in different countries, so you might get your things earlier or later than expected. I am in the UK, and me and my friends all get the orders before the expected delivery date
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is THE. BESTTTTTT! Its got so much cool stuff that im literally addicted to it. Every time i think ive seen it all, i find something new and exciting. I can spend hours on this site and never get bored. If your not using temu, your missing out on some serious awesomeness.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I'm a 1st time customer to this TEMU app and let me say I'm extremely disappointed. Ended up canceling the entire order before even being shipped. I placed my order on June 5th and like June 17th I receive a message stating one or more items are not available and they'll credit my Temu acct. Those items were the reason I even placed an order so forget it Cancel the entire thing. Waste of time with this company. If your not shipping things out within 3-4 days of customers placing the order then don't bother being in business.
Hello, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable.
We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. Please do not hesitate to reach out to our customer service through live chat when you have any further queries.
Users be aware! They do not have any kind of order preview or review before completing order. Bypassed having to log into PayPal and pushed through order. Wanted to use PayPal pay in 4. Contacted ther support team immediately. Was told to initiate refund through PayPal. Did that immediately, and after Temu support team said then couldn't do anything because of the PayPal charge back. It's been almost 2 weeks. PayPal and temu claim waiting on the other side. Havnt eaten in days, and no one cares. I have repeatedly asked why there was no order preview/review or secondary order confirmation. Was told the can't discuss company procedures.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am so happy that I found this app and gave it a try. Not only is everything priced super affordable and super great quality but the customer service is A1 as well. Fast shipping I get everything within a week from ordering it absolutely love this app I can't say enough good things about it And they have all these games you could play where you can also win a lot of free stuff it's super easy and yes it's all real I am a real shopper from The Central valley California 559 I'm not a paid person or anything like that or a bot try this app you won't regret it You're welcome.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I bought my grandkids these organizers after seeing how messy their rooms were a few days ago. The moment I received the package, I quickly helped them organize their stuff and I'm so glad to see how much cleaner their bedrooms and bathrooms were and how happy they were. :) Temu is realy great since even older people like me can easily buy things without having to ask someone else to do it!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
One major reason that I love Temu and always find myself coming back to it is because of its 10/10 selection. They literally have anything for everything and it also makes me feel super safe knowing that they get their stuff from different suppliers and manufacturers and that they absolutely c a n n o t stand counterfeit products! It's nice to know that the chances of me getting something fake af is super small but also that if I do, that Temu will come down on that seller so hard and avenge me teehee (bc no one likes getting scammed :(( ((((((()
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nasonia, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at candy.wong@temu.com and I'll be happy to look into this for you right away. Best wishes, Candy