Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
Don't trust this company...placed my order got tracking number and after 2 weeks it says order returned as wrong address. And my address is perfectly all ok. When I asked to re ship they said can't ship again...so don't get for low prices as if never arrives..
Some of their items are a good bargain, but if you ever need any "support," their "Support" team are literally useless and just give you the runaround. I bought this saw but we didn't use it until a pre-planned camping trip. The saw literally broke the first time we tried to saw a piece of wood less than 2 inches in diameter. They wouldn't refund my $11.19 because, when I got the order, there was a shirt I ordered which was not the measurements posted on their site, so I sent it back for a refund right away. We had no idea the saw would be so crappy at that point, so they WILL refund it...but we would have to pay $7.99 to ship it back to them! SERIOUSLY? No. I'm not ordering from them anymore.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I'm not knocking the shipping because it was fast! However the stuff I bought is cheap crap that doesn't sell so they practically give it away here. One item was broken so clearly they are not paying for quality control. I'd rather pay more for quality and buy American made!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am disappointed with your delivery service. Your people outside the door do not know how to knock the door or make a phone call.
I need my stuff urgently.
What is the photo for.
Wasting everyone time and money.
I many attempt and email fails to get any response.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
It's China stuff... Not meant to last a 100 years! I have ordered several items, from kitchen gadgets to clothing. Have I been disappointed... Yep you bet. It looked bigger in the photo, items arrived broken. But... For the most part, it is ok for China stuff. But the best part is, you don't have to pay double and triple for it at amazon... Trust me I worked for them. They keep china a float. Example I was looking for a wider headband went to amazon first. Saw what wanted 12.99 temu 2.39 same exact. And then there is the fact if your items do not arrive by the date they say. They give you a 5.00 credit. So just remember what and where your buying. Keep expectations in check.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have been on the Temu fan-wagon since Super Bowl 2023. Today I am officially making it my last time. I received notice of a delivery in my parcel mailbox which is the mailbox that the post office puts packages in, one per mailbox. Today, I noticed my bag was open but taped up over the excessive tape Temu uses. I will try to figure out how to post videos. The order first is nothing I ordered and second all the packages mostly have been stolen and only the empty boxes/bags were in the package. I am on hold to speak to a live person but thru chat ONLY. I was number 177. Now I'm 134. Hopefully they get to me within the next two hour considering I have been on hold for 30 minutes now. I do not know how this is going to get resolved considering it's my word against their word. Smh. So now I am to the part to upload video and a 30 sec video it's saying its too large. I should've known Temu was too good to be true.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Temu team.
I love Temu. The prices are the lowest around whilst the quality is almost always better than expected. I've order 6 times now and my husband has also caught the Temu bug.
Search for item ******* on the app and you get a free gift without placing an order (I get one too!)
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a few items just to try it out. We'll days after the delivery date still no package. I contacted customer support who said the USPS had my package. Well I pulled it up and showed them they did not. I asked why they would lie about something they knew I could look up? Their response was we didn't lie. I told them I just sent you proof you did. Well I called the usps and they stated that they had provided a false tracking number and it was a scam. Had to call several times and threaten with charges and a lawsuit to get my money back. Do not trust these Chinese businesses!
Hello Kevin, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. What you have shared is out of the norm. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
Items missing in the package and had escalated to PayPal. Later returned another item but refund yet to receive. Customer service communication is circular and not to the point. The returned item has nothing to do with PayPal escalation. Will never again buy on Temu. I m paying interest to my visa while refund is being delayed since last two weeks.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
If you never try Temu before, lucky for you! Please don't try it. This company is treating their customers by providing free gifts to you and asking you inviting new users to download their app. Once your friends signed it up, the company doesn't give you any free gifts by saying that " your friend isn't qualified for the new users, please invite another new friends!" Secondly, the quality of products are not good! I had a really bad customer experience from this company!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. We are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Rachel
I placed an order with them And was supposed to receive my package on 2/16/23. Instead of receiving my package I received a note from the United States post office stating that they regret to inform me that the postage label on my package is counterfeit I must pay for my shipping. I refuse to pay since the shipping was free. I've been fighting with them ever cents to get my money back. Every response is the same from them. They refused to give me my money back stating it was shipped. So, I had to file a dispute charge.
Hello Roxann, we are sorry to hear about your recent experience. At Temu, we’re committed to providing our customers with quality merchandise from global suppliers at affordable prices. During transactions, we generally do not charge consumers any additional fees. If you were asked to pay additional fees, which is out of the norm, please feel free to contact us with any questions or concerns you may have. To assist you better, please sendus an email rachel.zhang@temu.com with your account details and we’ll investigate the issue and assist you right away.
I know what I'm getting when I buy from sites like these. I've never bought anything extravagant. But felt like I made out like a bandit for Christmas. Great for buying stuff for arts and craft, little figuring, tarot cards, bracelets, stickers, stuff animals and luv the prices on mirrors bought a bunch of those.
I'm not going out of my way to buy a 1000+ dollar wedding dress for 35.99 and think I'm going to get something good. Remember you get what you pay for.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I recently looked into to temu and thought it was going to be great. I bought a bug repellent and an air purifier. For like 16 dollars. To good to be true. The air purifier came in pieces with zero instructions in English. These are extremely extremely cheap products just to get you to buy from them. AND! If you think for one second your going to be the one out of ten a day world wide to get a Nintendo switch for $7 dollars... You're image to believe that. Nintendo's company would NEVER let that happen. This is a pure scam out right
Hello Travis, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I placed 2 test orders with Temu with zero issues. However, the next three never arrived. I did get a refund on one.
I think they are leading up to having a lot of people's money and they won't provide the items ordered.
Hello Sonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
After placing an order with temu someone tried to log into my bank account. Luckily my bank noticed suspicious activity and locked my account. After this, I saw on Reddit that I am not the only person this has happened to. There are many people comparing that after after making a purchase with temu, they noticed fraudulent charges on their accounts. If I would have known this prior I would have NEVER made a purchase. So be aware that your information is not safe with them.
Hello Macy, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Temu team.
The thing that has aggravated the most is the invite others and get free gifts... myself and another member invited for an hour...it just kept asking for more... I won't be bothering my friends anymore.
Hello Lawrence, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. We would be happy to further assist. Best wishes, Temu team
Ordered multiple items including some shoes and clothing. While I haven't tried out the other items yet they appear to be in good shape and good value but I regret ordering the shoes and clothing as all was too small. I won't be ordering these items again as I spent a fair amount of time insuring the the size I ordered as correct and I've not had this problem with other shoes or clothing purchases so if you're going to order clothing or shoes from Temu make sure you order at least a few sizes larger than what their descriptions tell you.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am a very dedicated Temu customer. I have been pleased with the quality and price of all the items I have purchased. I also love that they honor their promise of a $5 credit when my order is delayed. In the beginning I mainly bought items under $1 (I love kitchen gadgets and cleaning cloths). However, I have recently bought some dresses and household items and have been extremely pleased. My only complaint with Temu is that I found a dress that I loved and planned to buy one in every color but they discontinued the dress after I only had 3 of them. Many of the items I have purchased are also available on Amazon for double or triple the price for the exact same item. I will be a customer for life as long as the continue to offer great prices, quality and service.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
I have ordered from Temu on several occasions and never had a problem with the delivery or the products that I purchased. HOWEVER, the last 2 orders are being delayed and one of them has a product that is now out of stock. If it was processed and shipped on time the item would not be out of stock. Seriously considering not ordering from Temu again. NOT a happy camper. The $5 credits are ok but, if we pay for something we want what we pay for not a credit to use and shipping will be delayed again!
Hello Felecia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
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Hello Satinder, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel