Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I was never really big on online shopping but my husband started talking about this app that he found from someone at work. He showed me all of the different things that he bought on it like his headphones and bicycle helmet and it was kind of hard to resist when Temu had so many products and categories. But everytime he sees me with a package, he constantly brings up how he was the one who told me about it.
I have placed 4 orders with Temu, and have been very pleased. My only problem is with clothing. I had to return because of sizing, not quality! I loved the material, very disappointed they didn't fit.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Stopped shopping at Amazon since I met Temu. They sell high quality items at super low price. I am very particuar about my purchases. I don't necessarily pick the lowest priced items and pay little extra for higher quality items and they are still super cheap. I mostly buy lots of household items, closet organizers, fashion belts, too many auto sun shades, paper soaps and etc,. Super happy with my purchases.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is my first orfer. I was hesitate to place an order of sporting shoe that arrived today. The quality is superb! I love it. The shipping arrived one day before it's original estimate. And it provides tracking details. Very happy!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I'm a monthly buyer and have always been satisfied with the products.As for the games and coupons I wasted a lot of time and I just will not participate in it anymore.The prices are satisfactory enough
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They send you items that you didn't order. Then, when you contact them and tell them, they respond with, "According to our warehouse, they have shipped the correct items, and this issue is now closed." So you are essentially out of luck.
Then they harass you for your phone number only to sell it. I used a free number for them because I didn't trust them. I never received spam calls until 5 hours after Temu got this number, and now I get calls all the time.
Hello, thank you for your feedback and we are sorry that you are experiencing difficulties with your orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Temu works closely with its network of merchandise partners, manufacturers, brands to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can investigate this matter for you. Best wishes, Temu team
I'm new to Temu but I'm already so impressed with all the things they do for their customers. Like free shipping with no minimum spend is already so surreal but the fact that they have a 90 day free return policy AND give you credit for late delivery? Other online shopping places could NEVER. Temu's also the first place I've seen that actually broadcasts their efforts to not contribute to global warming which is always a huge plus for me
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA.
I have had to return many of my grandchildren's orders because they are too small. Not sure why regular sizing is not used. A 5 year old little girl is usually a 7 regular- using ages does not work. You could have a little petite 5 year old or a little chubby one. This makes it very difficult.
Hello Cheryl, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
My family has been complaining about how unreliable the wifi in our home is because of how its stronger in some areas but weaker in others. Finally deciding to do something about it, I decided to get an extender as recommended by a friend of mine and it's done wonders for our internet connection, especially for the low price it was selling at. I've already told a few friends about this one that I found on Temu. They were understandably very skeptical about it at first but I think I changed their minds when I showed them that it's a legit brand (gatekeeping tho cause too many people might get the same idea SRY)
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
My order arrived.The clothes were cheaply made, the material was cheap and nothing like the pictures as advertised. I am US Medium but nothing fit. Too small. Wrong colors were sent. The sneakers were like slippers. Material was very thin. I am extremely angry because this is my second return and I got to pay $7.99 for shipping.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm a first-time customer and at first i was very skeptical, because i see other sites i thought was ok, but - turned out bad for me like example wish.com...that particular shopping site i don't like anymore and has lots of bad reviews. However, i was willing to try temu.com after excellent. Reviews by the press in the United States of America and other countries like Canada i logged on and really fell in love with what i saw and the prices of items like clothing, electronics and home goods. The things were great quality and fit to American sizing for clothing., and for electronics it was state of the art quality and craftmanship!and also, the shipping was easy from China to USA. After placing orders, it was a really easy and speedy process to my doorstep. I think I'm 100% satisfied overall. I will be shopping at this site for a very long time to come and highly recommend it to everyone and teens {with their parents' permission} thanks. Very much[temu.com]...my name is Julian.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Be very careful when purchasing here. Every order I have made there is a delivery issue where they say the deliver but I did receive. I have called several times complaining and all Temu does is send me o call Straight ship courrier service. When I do nothing gets done.
Temu doesn't help by contacting the courrier service directly they say there is nothing further they can do and continue to send me back to shipping.
They are unable to provide proof of delivery as well.
Please help yourself by avoiding this site
Hello Les, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Online shopping has never really been my thing just bc its so easy to get overwhelmed and lost but I haven't had that problem with temu so far and i like it! The website has a pretty good selection of products but they make it so easy to browse thru everything without it being stressful. Also, temu is reliable and legitimate and i havent had any bad experience with it so far.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
So I type in a specific thing and it doesn't show the right options, I type in 20lbs weighted blanket and I'm getting 3 or 5 lbs ones. I then type in for adults well I didn't know that adults can weight 30-50 lbs cause weighted blankets are divided by 10. Do you just not know what adults means or something? 15lbs and above is the average for adult weighted blankets. But work on your god damn app search
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Our team will be happy to assist you further. Best wishes, Temu Team
You are only allowed to return ONE item for free postage from each order, so if you are putting in a big order, you should buy each one individually, so you are able to return it if you don't want it. Otherwise, you have to pay for all the items you return, after the first one. I ordered over 40 items in one order, and can only return one for free. If I had made 40 separate orders, I would be able to return all of them So I am stuck giving it all to charity because it is all junk.
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I thought this was too good to be true because of the product pricing.
I found that yhe products are pretty good quality and the price is amazing. So far everything I ordered has been in good condition, it takes a little bit ·longer to get the porridge product.
I am pleasantly surprised at the prices and quality of product!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Warning make sure you are check the price at the end carefully otherwise they ll over charge you. Do not order a lot from them at once or they ll get confused and send you random items that happened to me I returned some they did not pay me back for the wrong item. I recently ordered 5 things they sent 3 of the same thing.when I checked the pay I noticed they charged me for 3 while they QTY for that item is one. My total said 5 items total so i received 8.I did not think they sent me extra I went and did the math that when I saw the charge me for 3 already while I order 1.Horrible place I am gonna stop buying they got me once and again. My first order was 26 boy it was a mess some ok some just garbage. So I decide to order little they still messed up
Hello Sandie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). What you have shared is out of the norm. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
Maybe the stuff is good, I really wouldn't know as I haven't gotten any of it. It's been just under a month, half the stuff was " high demand" and cancelled on me after two weeks and it's been showing as. "shipped" for a week now but it hasn't been at all. The label was created, nothing more. If you can get the stuff actually delivered the cheap products are probably a good deal :(
Hello Shelly, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
The app has very good products so far. But I saw a pair of nice shorts available in 8 colors. I order one. Was very good quality and fit. So I decided to order two more for the gym and they told me I'm allowed just to buy one. I was in shock if you want to make profits you want to sell the more you can. Call customer service and they say sorry but you can buy only one.
Hello Edgardo, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that for the inconvenience. For certain popular items, given their limited stock cannot meet the overwhelming demand, we might limit the quantity each buyer can purchase, to ensure fairness and allow more customers to enjoy these items. We appreciate your understanding. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
They, will not send you your coupons as needed. They are no good in that department, I have ordered many pieces,and received no coupons. So I need to get better with that. Better yet! Send coupon out to clients that order on the daily bases. Thanks for listening
Hi Diane, thank you for reaching out and we are sorry that you are encountering difficulties with your coupons. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. There may be details in the promo terms and conditions that are missed in your current order. Please get in touch with our Temu Customer Service at help@temu.com so that we can help assist you right away. Best wishes, Coco
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sam, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes.