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TemuReviews 1,753

1.8

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Temu Reviews Summary

Temu has a rating of 1.8 stars from 1,753 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.

service
1,166
value
1,176
shipping
1,212
returns
856
quality
1,108
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Happy
October 9, 2023

I'm a monthly buyer and have always been satisfied with the products.As for the games and coupons I wasted a lot of time and I just will not participate in it anymore.The prices are satisfactory enough

Date of experience: October 7, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

New York
1 review
0 helpful votes
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Best app ever
October 9, 2023

I love all my items... Please download and search code Compete to win up to $2,000 cash here! Download Temu and search my code on Temu to accept my invitation: *******

Date of experience: October 7, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Australia
1 review
0 helpful votes
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Worst customer service!
November 6, 2023

My parcel is missing, I asked there customer service to investigate. They just responses me the parcel has been delivered to correct place. What the hell is it? It definitely shipped to wrong address from the photo which the courier company took. They won't investigate properly! There team is doing rubbish work!
Don't trust them!

Date of experience: October 7, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Canada
1 review
0 helpful votes
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Excellent Website for retail purchases
October 8, 2023

I have excellent connections with TEMU through purchases and customers service agents. Amazing. I am very happy with their overall quality. They refunded my products due to delay in delivery. Only problem with them engaging UNIUNI carriers. UNIUNI is hopeless in their delivering. But I will keep buying from TEMU for ever. They are not only genuine but they have excellent customer service. They not only refund your money in delay or lost parcels, but in case you receive the package, they let you keep it. Amazing. Himansu Padhy *******670

Date of experience: October 6, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Greece
1 review
0 helpful votes
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As a new customer suppose to have a 90 % discount in s specific product, during the check out the product disappeared fro the basket. Avoid it

Date of experience: October 6, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Florida
1 review
0 helpful votes
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Not wanting a plane about this website amazing. Not only do they replace your missing items they give you a full refund. If you need any new temu friends lmk on FB. Katie mains

Date of experience: October 5, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Ohio
4 reviews
5 helpful votes
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I've now processed over 2 dozen orders with Temu. Nearly everything was as good or better than brand name, clothes, kitchen ware, household, toys. After 50+ different items I've only returned 3. Two returned were too big, my fault, 1 was not as described. So simple, place in box, print return voucher & drop off at my choice place. Return to my bank was quick. I received 1 item broken & they sent another no charge within a week. Package wrapping looks terrible but it ships. I love Temu!

Date of experience: October 5, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Wyoming
3 reviews
0 helpful votes
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Best online store
October 7, 2023

I shop them a lot cause the prices are very cheep and good products. I love all the shirts I get from them.

Date of experience: October 5, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Kentucky
1 review
0 helpful votes
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I ordered some clothes on several different orders. Temu had me pick the items, put it all under one label that the post office could not print out. I had to find a printer. I sent back 7 items. They partially refunded me for only 2 blouses $45.41. BUT they charged me $23.61 to return the TWO items although I returned SEVEN. So my return of $23.61 is suppose to be proccessed. WHAT A SCAM! DONT BUY FROM HERE UNLESS YOU WANT TO THROW AWAY MONEY! Then customer service wanted me to jump through hoops to even receive that refund. Basically asking me to email, mail through mail, etc. the order information, which they have because they sent me the label. HUGE SCAM!

Date of experience: October 5, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team

California
1 review
0 helpful votes
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Charged for duplicate and triplicate orders When I only ordered one, didnt receive sum i did order. Getting refund very hard, i wont go on website ever again.

Date of experience: October 4, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team

California
2 reviews
0 helpful votes
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Very cheap clothing quality, order instead from Noracora or Zulucky.much better quality and 15-20 per item vs like 5-7 with Temu. Took about 3 weeks to receive, nice customer service but very poor cheap cloth and quality, will donate to Goodwill likely. Also, ordered size L and it was 8-10 and was more like 12-14.so would have ordered M instead.

Date of experience: October 4, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Arizona
1 review
0 helpful votes
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I ordered from Temu a lot before because the stuff was at a good price and the shipping was good. All of a sudden some piggy ship got involved and all 7 packages they have I have yet to receive. I've contacted them and have yet to email me back let alone update the system. After I get all my $5 late fee credits I'm deleting this app.

Date of experience: October 4, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team

Canada
1 review
0 helpful votes
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Items missing in the package and had escalated to PayPal. Later returned another item but refund yet to receive. Customer service communication is circular and not to the point. The returned item has nothing to do with PayPal escalation. Will never again buy on Temu. I m paying interest to my visa while refund is being delayed since last two weeks.

Date of experience: October 4, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Washington
1 review
0 helpful votes
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So far...
October 7, 2023

I don't like that I can't pay for the remainder on fishland and the farmland other then that it's ok

Date of experience: October 2, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Tennessee
1 review
0 helpful votes
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Shopping at Temu
October 3, 2023

I truly enjoy shopping at Temu, plus the bargains and great deals, package delivery is guaranteed or you will receive a refund and build up funds for your next order

Date of experience: October 2, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

New Jersey
4 reviews
1 helpful vote
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Inexpensive and good
October 2, 2023

In Temu there are many useful items for good prices. And they offer free shipping even for a small amount of purchase.

Date of experience: October 2, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

Florida
1 review
0 helpful votes
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I had a pair of sandals in my cart. They were there for awhile because I had started losing interest in Temu. Anyway, after they messaged me in my inbox, I went back on the app. They offered a rebate coupon that would have allowed me to pay $0.58 for my items. The coupon was to be active for 23 hours and counting down. By the time I click on the item and was ready to make payment, the coupon was removed. I reached out to customer service and was given the run around! I KNOW the coupon is still in their system. But the rep wanted to give me 20% off if I spent a $100! I heard before that Temu scams its customers and now I see it for myself!

Date of experience: October 1, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Georgia
1 review
2 helpful votes
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We had 4 separate orders placed within days of each other. One was delivered the rest never came with no explanation. They used a cheap shipping company called Ontrac/Lasership that only has 1 star reviews. Awful experience. We've lived at the same residence for 3 years and have never had issues with deliveries from anyone else. Pay a bit extra for peace of mind. This experience was unacceptable! Also it's impossible to get ahold of the shipping company and Temu's own customer service is basically nonexistent.

Date of experience: October 1, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team

Florida
2 reviews
2 helpful votes
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Service and quality
October 31, 2023

Their service is very poor. You order item and if they can't find they cancel it or don't care to inform you that
It is out of stock
Delayed shipping
Charge your card right away but then you have to fight for credit if they don't ship
Merchandise is very poor quality and what it is in picture is not in reality

Date of experience: October 1, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

California
55 reviews
130 helpful votes
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Good for basic items
October 7, 2023

It has potential. It notifies me via text when my shoes are shipped. If I don't receive in two weeks, Temu will give me a five dollar credit. Temu also sells dog harnesses, trash bags, and wallets. If you're on a budget, Temu is the way to go. Free shipping on all orders.

Date of experience: September 30, 2023
Karl W. Temu Rep
over a year old

Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team

From the business

Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.


temu.com
Founded in 2022
Boston
+1188