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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
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Temu is like my secret weapon. Whenever someone needs something, I'm like HOLD UP, LET ME CHECK TEMU FIRST! HAHAAHAHAHAHAA I've discovered so many new gadgets and stuff through their site. It's like a whole new world has opened up to me! PLU S I GET SO MUCH VOUCHERS ITS CRAY
I placed 6 orders with Temu. The following is the order numbers and dates of orders.
PO**************879 ordered 3/3/2023 received 3/14/2023.
PO**************4014-DO1
Ordered 3/9/2023 received notice that company issued refund on 3/28/2023
PO**************014
Ordered 3/10/2023 received notice that company issued refund of $4.28 back to PayPal and put the rest of my purchase on my Temu credit which is not what I wanted.
PO**************014
Ordered 3/13/2023 received notice that company issued refund of$21.39.
PO**************0140
Ordered3/22/2023 company shows ordered was shipped on 3/28/2023
All but 1 of these orders have not been received and refunds have not processed. Buyer Beware!
Hello Mindy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can help you resolve this issue right away.
This company is a joke. They attract customers with their low prices, but their order system and tracking systems can't didn't give me my promised 20% off. When I inquired with customer service, they couldn't find my order, even with me giving my PO #. They were able to charge my PayPal account and get their money even before my order was shipped. Then I get text and emails that go to a company which gives me the message that the tracking number is wrong. If you want to deal with frustration use this TEMU company. You might as well throw your money to the wind.
Hello Julie, thank you for reaching out and we are sorry that you are encountering difficulties using your coupons. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you email me at rachel.zhang@temu.com with your order details, so I can help look into your coupon status right away?
I am new to Temu. Several of my orders have been cancelled by them over and over and over again. They are claiming unusual activity on my credit card payment, which is utterly untrue. I have provided the proof they have asked for to verify my payment again and again and again. I have REPEATEDLY contacted customer service and am asked each time to be patient, a ticket is being generated and they'll be back with me within 48 hours. Along with all the platitudes of how they understand my frustration. The last call I made, I asked for a supervisor. I was told one would call me back within 30 minutes. No one called. Several of the items I've tried to purchase became unavailable/ sold out during this process with them. There's NEVER a resolution to my problem. They have a promise that comes up quite often on my orders that if it doesn't ship within five days of ordering, they will give me a $5 credit. That doesn't happen because they cancel the orders with pretentious excuses. Buyer beware is all I can say. The prices are good, but not sure that they're worth these absolute frustrations and complete lack of customer support.
This site asks for an order number and I'm providing one, but this has been the occasion with several orders.
Hello Baelie, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at rachel.zhang@temu.com, I would be happy to look into this matter for you.
I don't think BILLIONAIRES have to wait as long as you do for items they purchase. They start with "Sorry! Here's a $5.00 credit for being late" then another "Sorry! Here's ANOTHER $5.00 credit for being late". Pretty soon I'll have a hundred dollars + credit due. I can't even rate the quality of an item because I still haven't received my items. If the items are anything like the expected wait period is to get them then I'm going to be very disappointed.
Hello Kevin, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day!
Ordered items for Valentine's Day in January I NEVER received my merchandise‼ Made several attempts to customer service they were supposed to create me a ticket and no one has responded or took care of this issue. Called the customer service number for that past couples days and been on hold for a VERY long period of time. It's states for you to be [lease be patience but my patience is running out. This is RIDICULOUS and very UNPROFESSIONAL but I'm not stopping until I get ALL my coins back even if I have to REPORT them to BBB‼
Hello Yomika, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible.
I CANT EVEN DEAL WITH HOW AWESOME TEMU IS. Its like a gift from the internet gods. The selection is insane and everything is organized SOOOOOOOOO well. I don got to waste time searching for what I need! I'm telling everyone I know about this site. IZ TOO GOOD TO KEEP 2 MYSELF!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu is like the answer to all my problems! Whenever i need something, i just go to this site, and BAMMM! Problem solved. It's like having a personal assistant, but way better. The selection is top-notch, and the site is super easy to navigate. I don't know how i ever managed without it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
TEMU IS LIKE THE BEST THING EVER. I use it all the time and I always find what I'm looking for. The selection is incredible, and the site is so user-friendly. I've recommended it to all my friends, and they love it too. I can't imagine life without Temu. It's like my own personal paradise.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu is THE. BESTTTTTT! Its got so much cool stuff that im literally addicted to it. Every time i think ive seen it all, i find something new and exciting. I can spend hours on this site and never get bored. If your not using temu, your missing out on some serious awesomeness.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Holy $#*!, this site is like WHOAAA! I dont know how I ever lived without it! Its like the motherload everything I could ever want. Need a new game? Chek. Looking for some fresh tunes? Check. Want to watch the latest movies? Check, chekc, check. And the best part? EVERYTHING IS IN ONE PLACE Im never leaving this site, ever.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I want to order t shirt - please don't try me try Jesus, he's still working on me in black, would you consider making/offering size 24 or 4x size. I wanted to order 5 or 6 t shirts for mothers day gifts in different sizes. I really really like this shirt but I don't want them to be skin tight.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I have three orders out there. All three are still waiting to be shipped. It has been well over a week for two of them and they still havent shipped. Im concerned this may be a scam and would like some answers.
Hello Jacquelyn, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I bought an order almost 300 dollars from the app and they kept me awaiting to ship like almost 3 weeks without shipping i tried to contact the customer service many time to cancel to order because they supposed to have the order because i was traveling so first the customer service was unhelpful at all ignoring me and sending me a stupid answer everytime after days of sending the message we gonna give u credit 5 dollars for being late
I told them many time noo just keep it and don't send it because I won't be able to get it and i was almost talking everyday to them and sending message to the email and the app and everywhere
Guess what they ignored me and shipped anyway and sorry we can't give u the refund u get the order and return it back (even if im out of the country like wtf)
And my order I didn't receive till now its still late
So i think its scam guys don't buy from this $#*! app no one gonna listen or help you
Hello Raghd, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I have made 6 orders to Temu in the past 2 months. 100s of items, totaling about $200.1 box has shown up. The others either haven't shipped yet or are stuck in transit and have been for 2 weeks. To compensate they have given me $5 five times... But I used $10 of it plus spent more just to have another box not arrive. Contacted customer service and they offered me another $5 and refused to cancel my orders that are WAY overdue... So I promised to go leave an honest review.
Hello Angie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
Order was split, 1st pkg was delivered to correct address. The 2nd half if the order was delivered to some other address that was not mine. Now 2 items are out of stock. Poor courier choice. Sticking with Amazon
Hello Bernice, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
I know what I'm getting when I buy from sites like these. I've never bought anything extravagant. But felt like I made out like a bandit for Christmas. Great for buying stuff for arts and craft, little figuring, tarot cards, bracelets, stickers, stuff animals and luv the prices on mirrors bought a bunch of those.
I'm not going out of my way to buy a 1000+ dollar wedding dress for 35.99 and think I'm going to get something good. Remember you get what you pay for.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Package delivered to wrong address. I gave specific instructions. No refund. I'll no reorder again
Hello Ana, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
I placed 2 test orders with Temu with zero issues. However, the next three never arrived. I did get a refund on one.
I think they are leading up to having a lot of people's money and they won't provide the items ordered.
Hello Sonya, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I'm new to Temu but I'm already so impressed with all the things they do for their customers. Like free shipping with no minimum spend is already so surreal but the fact that they have a 90 day free return policy AND give you credit for late delivery? Other online shopping places could NEVER. Temu's also the first place I've seen that actually broadcasts their efforts to not contribute to global warming which is always a huge plus for me
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA.
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.