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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,756 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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I ordered 5 pairs of shoes. I kept two pairs and sent three back because two were too big and one was not what I expected from the picture. Upon selecting my form of payment method for my refund Temu recommended selecting Temu credit instead of Apple Pay which was my payment method. Temu stated if I selected Temu credit for refund it would post within minutes as Apple Pay could take up to 30 days or longer depending on my bank. So I chose Temu credit as I planned to purchase from them again. Once I completed the return process I was told that I would receive my Temu credit once they received my items and they processed the return. So no matter what payment refund I selected I have to wait regardless. Temu lied about the refund process as selecting Temu credit does not expedite your refund.
I didn't get a refund for my order. They have just been stalling me. Since I want a refund which they don't like to give. And they even put refunded on my order when I didn't even get my money.
Hello Shifa, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
EVerything i have ordered has been great including clothes, baby clothes and misc items. I use them alot.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I read the reviews before I ordered anything from this site. I dont understand the "1star & 2 star" review given to this company. I carefully ordered 5 products(some 2) I paid, I got continued updates on the order, it arrived 2 days earlier than they said, and everything is perfect. The outside lights are exactly like what is sold in Home Depot at a fraction of the cost, my top was exactly as pictured and fits perfectly. I will definately be ordering again, and soon.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
Do not buy from Temu!
I ordered 3 large size tops and got one
3xl, one 2xl and one with no size at all but looked like a 4 or 5xl!
No way could I wear any of these!
Very bad experience!
Hello Mary, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you. Best wishes, Temu team
This company is a scam, do not believe them first they make us believe that it is a good company, they are only scammers with low-class products made in China. Do not buy from this company, sooner or later you will be scammed. They have stolen my money.
Hello Mariana, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu's 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). Your feedback is extremely valuable to us, and we will always strive to address your concerns. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any questions. Best wishes, Temu team
Items never arrived. Customer service is hard to work with. Very disappointed in the company. I'll never order from them again. The one order I received was missized and I poor quality. I am out $85.00 with the company. Beware!
Hello Marie, thank you for reaching out and we are sorry for the inconvenience. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
I have tried multiple methods and multiple times to contact Temu. I have spent over 5 hours waiting on hold on a phone call and around 4 hours waiting on their Chat line. Nothing has been successful.
I completed all the requirements of a Promotion including have additional people sign up but they did not provide the promised promo. VERY shady business - make promises and then do not keep them.
I had already ordered twice from them but I will not order again - They are not reputable at all.
Hello Geoffrey, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We would be happy to further assist. Best wishes, Temu team.
Really like the quality of the products, the website experience, delivery times and their customer service. There was just one instance in which the product received had a few scratches, but they happily refunded the amount almost instantly. They have a great assortment of products relating to daily household work, DIY and accessories. Way to go!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Two problem that Temu have, the shipping company SpeedX that they pick to delivery my packages. They don't answer email or phone calls. Every time my packages are delivery by this company they always get stolen. They don't bring packages upstairs to your door. The second problem Temu Custome Service I called customer service about my concerns and the person was talking like he was annoyed on what I was say but also he barley even talked, he would just answer with "hmm" and after I finish talking there would be this huge silence. Then at the end he had the nerve to ask me if I can take an survey about his services
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I ordered many items, believing that They'll be of good quality but that is not the case. Some of the products seem like a good deal but once they arrived they were cheaply made, and not even up to the.99 Store standards.
I am returning 80% of the stuff I ordered, what a waste of time btw, and I will update this review once I see the ease of the returns. Good thing I only spent a small fortune on this purchase. Purposely I didn't order all I wanted.
Now I know never to shop on this site ever again.
Hello Teresa, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Love their products with different variety and price is great! Best return and refund policy,I would shop here when I need to!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I'm 63yrs old and have never dealt with a company so inexpensive and great quality for the money, especially the shoes and pajamas I've had 3 deliveries in the past 3 months all arrived within 2 weeks! What a brilliant owner giving the customer a great deal while they are also making money. I'm so excited I found TEMU their amazing, I've purchased over 50 items and love everything I've purchased, so happy to give a great review, I'm your customer forever! Example 2yrs ago I bought a microwave magnet at walmart, the same exact one is less then 5.00 with TEMU,I paid 12.00 at walmart! AMAZING... Barbara
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Put order in on 5/5/23 still have not received. It's now 5/22/23. This is a long time for any order.
Hello Gordy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
Temu delivery service cannot read because they left my package at the wrong place simply dropped it off somewhere they think they dropped it off at my place well I do not live at a motel I live in a nursing home completely different so I'm out so do not place an order with Temu you will not get your package.!
Hello Samantha, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team.
It's been a few weeks since I got my stuff …. Pool collapses water bottles leak backpack already both zippers broke!So I ordered a bunch. They didn't give me my ear piercing gun even though it's clearly listed right there. Why does it have both in picture and in words that's what I thought I was buying I'm told I have to order this specific thing sorry for
Confusion …. Excuse me …. You get scammed if you get credit you need to buy 15$ everytime. They didn't solve my problem at all I just don't get my item even though that's what I bought! It's bull$#*!. Can't belive I got so many people on the site for nothin… I feel bad.plus your $#*! is faulty DONT BUY FROM THEM! Bad idea
Hello, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable.
We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future.
And to support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team.
I am so happy that I found this app and gave it a try. Not only is everything priced super affordable and super great quality but the customer service is A1 as well. Fast shipping I get everything within a week from ordering it absolutely love this app I can't say enough good things about it And they have all these games you could play where you can also win a lot of free stuff it's super easy and yes it's all real I am a real shopper from The Central valley California 559 I'm not a paid person or anything like that or a bot try this app you won't regret it You're welcome.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I have ordered several times from this website and have been pleased with everything that I ordered.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I have shopped Temu for almost a year. I have researched and found quite a few of their products on US Stores sites at much inflated prices. Sites such as Amazon, WalMart, Wayfair, Overstock, etc.
If you don't like the inexpensive products, the shipping time or return policy, simply don't shop here...
Hello Donna, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Poor quality terrible service poor delivery if at all refunds are discounted buy else where their the worst
Hello Jason, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team