I'm just starting my website, and Shane was very helpful giving me clear answers! Good support is very important.
I'm new to setting up sites, through online chat, everything was very easy, informative, and very fast. Thank you.
I enjoyed her insight and knowledge it helped me understand the concept! I'll recommend to all friends and associates.
Luigi at templatemonster was very helpful and answered all of my questions. He is great for the templatemonster business!
Response very quickly every time. And very helpful. But a little bit expensive for upgrading theme to new date.
I need to choose best one templates for magento to their chat support manager was very kind and helpful...
112/5000
Full professionalism of customer service, professional advice and very friendly service. I recommend 100%. Number 1 for me.
The lady responded to my questions perfectly. She is also patient and keen to get you well. Keep up!
Eli was great, resolved my queries quickly and efficiently. Would recommend anyone to use them. She was very knowledgeable
Quick response, high accuracy and understanding of what you need.
Any doubt you may have, they can solve it.
Alison, Dakota, Alain,
Thank you for being always so helpful. I could not make anything without you.
Oscar Dominguez
CSA really took the time to listen and understand my request. Remained on task, and provided outstanding customer service.
I found the team to be responsive and inside 10-minutes we found a template that will help. Very professional.
She helped and explained, answered all the questions and was incredibly sweet. Thank you very much for your help.
Went over and beyond to help and answer all my queries. Showed me many options, extremely helpful. Highly recommend
Templatemonster is an efficient website with great template and great helpdesk.
Thank you Andrew Evans for all the assistance.
This is an informed review. Firstly I rarely make reviews. Which I should change. Secondly, IBM was been working with Template Monster since roughly 2010. I think it's our ten-year anniversary! I'm leaving this review to point out the extra mile they went this and last week for me. I had a site they put together for me as they always do. They put up the template and I work with my clients to write and decide pages and titles. I also design the necessary images. So it's a great relationship. But this is time was different. I moved one of my sites and stopped watching it while I had a bout of hospital visits and it got outdated and went down. Now this was only my copy of the site, a live version I can show off, not production one the client uses. But I use it to get more business so I wanted it back. I reached out to Template Monster and told them I don't know what's wrong with it but it won't load and sometimes I can't even log in. We emailed about it and they said they have a hard time knowing what to charge without looking. Fair enough. So they offered a small fee to go in there with their engineers and diagnose it. Then from there they would give me a fix-it price. They did. (Both.) I paid. (Both.) The sure was back up in two days. This is a real review. I am a real Multimedia Designer who makes websites and I prefer making them from templates because I get to show my clients a version of what they would get before I do any work. This gets them committed and they are less likely to ask how it'll look. They already know. But I didn't know Template Monster would have my back like that. That's something special. Like a friend that you Haven't spoke to in a while and then you turn up with an emergency and they act like they'd help you because that what kind of friend they are. Make the move. They'll be there if anything goes wrong spanning ten years and counting. With all sincerity. You can look me up to see I'm a real web professional at mikewidener.com. Not a fake review at all. Stay safe out there.
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members