Caroline helped me a lot with my purchase, was very kind and lovely. Thank you very much i appreciate that.
The pre sale chat was great, very open to resolve my doubts and very patience! Thank Andrea for your help!
Thanks for help, Luigi was the support person who helped me to choose best template for my website. Really appreciate.
That was a great help. I appreciate for her cooperation. Thanks Sandy. She helped me out for choosing website template.
I'm TemplateMonster's regular client.
The best support team I've ever know. Thanks for discounts you give from time to time.
I really appreciate with your customer who served me very well, especially the template is pretty nice. I love it!
Greg was very supportive and willing to help me. He sent me e-mails with the descriptions of what I needed.
Thank´s Eduardo for the attention he has given to answer the questions. Great Support!. Template Monster you are my favorite.
Been chatting for 2 hours with the agent and he successfully got me the package I needed to start my website. Thank you, cant wait to try it
If you need "take away" template it is great place to go. There is a huge collection of templates and they are updates even after purchase is done.
I purchased a template from Template Monster and now I'm in a legal battle with Masterfile over a image that was sold in the template. Masterfile provided proof of ownership. Since 9/28/15 I have left voice messages, had numerous chat messages with TemplateMonster. Always received the same reply "Escalating to a manager, and a manager will contact me via email or call me back in 2 hours" I have yet to hear from a manager. When you call for TemplateMonsters Copyright/Legal department you are told to call back in 2 hours. When you call back, you receive this message "The person at extension 142 is not available" then the call terminates. Received an email from Ivy Michaelson (TemplateMonster Copyright/Legal Department) claiming they were in negotiations with Masterfile which was a LIE. No one from Masterfile has had any contact with TemplateMonster. I had to pay Masterfile a HUGE sum due to copyright infringement. This is a very condensed version of the nightmare TemplateMonster has put me in.
Just to add to my previous post... it is now December 14,2015 and still no word from TemplateMonster. TemplateMonster have deleted almost all my support tickets and refuse to respond.
Update February 22,2016: Now when I call and refer to a support ticket I am put on hold then the call is disconnected. If I enter a Support Ticket number in the chat window... no one will respond. I even tested it by not entering a ticket number and someone immediately started to chat with me until I referred to a support ticket. Chat would end. They are leaving me with no other choice then get a lawyer involved.
Thanks SHANE for help me out and contact me asa soon as possible, its really goods. For me, hundred characters is very long for feedbvack plese do small...
I was looking for an option for my website and Sandy had the best predisposition to show me different templates. In addition, he offered me the available offers. Congratulations to Sandy. A great professional, who knows how to sell and digital marketing.
Estaba buscando una opción para mi sitio web y Sandy tuvo la mejor predisposición para mostrarme distintos templates. Además, me ofreció las ofertas disponibles. Felicitaciones a Sandy. Una gran profesional, que sabe vender y de marketing digital.
Great communication and really good advisement about the choice of themes. Also very helpful with questions about startup new webstores and very openminded for customer.
Luigi was very helpful and cared about me getting the right the template after I gave him a very specific list of what we were looking for.
It's all up to what client needs, and he offered just that. He made my choice much easier, so we will proceed with it as he suggested.
I am please with the assistance Greg gave me. He found the right template for my client and assisted in helping me save money on hosting! Thanks!
Thanks for help and discussing the matter so nicely. Becky was very helpful in understanding my requirements for website.
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vickie,
Thank you for your review. We do apologize for the problems you have after purchase. Please note that we do everything possible to resolve your issue. Please follow updates in the tickets you’ve created.
Feel free to contact us at marketing@templatemonster.com if any additional assistance is required.
We do apologize for such inconveniences.
Best regards,
TemplateMonster