I miss my window of opportunity by half a day. Rather than making me, wait the Shane hooked me up. Thank you
So you think you're getting every page that's on the live Demo! The live demo, as the name suggests, should give you the view of what the template will look like and what it includes... but that's not the case.
After doing a lot of research and viewing loads on live demos on their sites, I picked one template which suited my needs.
The live demo was great and I could navigate across different pages and everything looked perfect and working.
So I decided to buy the $179 template!
Spent a couple of hours going through the instructions and managed to get the template installed on my hosting site.
I then tried to navigate to other pages on the template by clicking on menu items and hyperlink just to find out that the target pages where missing from the zip file that they sent me.
I went back to them and asked about the missing pages/files, and this is what they said:
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Your template comes without custom_tab. Phtml, index_video. Phtml, canvas. Html, collage. Html, framed-art. Html, painting. Html, sculptures. Html files. We are sorry for misleading
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So they knew that these 7 files are not included in the template but they failed to mention this on the template's details page and made the Live Demo look fully functional. The fact that they've admitted to misleading is the cracker!
Needless to say I've been back and forth with them but they keep telling to follow the instructions to get the site looking EXACTLY like the live demo which obviously is not possible.
Won't be going back to them again
The operator is very kind and helpful, after help i purchased template for my new website. Thank you for your support!
We really enjoy the service you guys
So we have confidence in your team produces
Soon our subscription will be lifetime
Fantastic job helping me get through any problems. With support like this I don't think I will ever shop else-ware again.
The operator is very kind and helpful, after help i purchased template for my new website. Thank you for your support!
Dear Sandy, many thanks for your patient and good support me!
I hope to find the right template for my business.
Very responsive and helpful! Thanks for the good support and services~ It never failed me if we have any urgent requests...
The best service with professionals, they gave me best template for my website, i'm very glad, i love it so much!
This is trusted business, they provide many awesome templates. I have found what im looking for here. Thanks for best service!
Very satisfied from the speed and operators they have great help in every aspect
Answered all my questions in no time
A great chat experience. The Operator have good knowledge on the product and understand what I need. Thank you so much.
I try the chat to find my template. It was good experience. Becky, you crazy help guy. They have good templates.
I'm happy with TemplateMonster it's very good support and service thanks for all team work keep going to provide more service
I bombarded Sally (representative) with lots of questions. She was so patient and figured out everything I needed. Way to go!
Thanks Eli for all the support nd patience. As discussed let us connect again in making the purchase decision.
Regards
I was able to create amazing and very professional looking websites for a good price for my businesses. Highly recommend!
Special thanks to Greg - He was very use full and kind supporting me. I bough a bundle and another template.
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Alex!
Thank you for sharing your negative experience. I am sorry that provided template doesn't meat your expectations. We have located your request in our ticket system for further investigation of details. We'll do our best to rectify this case, and provide all required explanation.
The matter of posting review is forwarded to the person in charge. You should not face such difficulties.
Accept our apologies for such inconveniences!
Best regards,
TemplateMonster