I am glad I could connect with Michelle on Template monster. She was more than helpful to find me the best website template. She even advised on which server configuration is needed for the hosting for the desired template. Such ownership is rare to find. Thanks alot it has been a great experience.
Didnt know what to say, but a very big thank you to Tyler. Very professional and knowledgeable expert. He solve all my question within the speed of lights. Thank you Tyler for everything. You are much appreciated! Do let me know if i can do more to provide you with a better feedback!
The service has gotten terrible!
We talked with customer service and told us that a package that we were interest in contained a numerous services. We decided to go ahead with that package and bought it. When they were installing it they told us that the services that we discussed with the customer service agent were not included and we had to pay more. We sent them the chat transcript showing that their customer service agent told us that were included. They blame their customer service agent and they didn't gave us any solution finally they gave us back the money, leaving us with a delay on our deadlines.
I would recommend on buying their templates because they are nice but then hire a freelance developer to do the services, is much cheaper and they do a better job.
Thank you for you brilliant customer service and save transactional experience! From the first time I visited the website searching for a template, i had immediate friendly and insightful support and answers to all my questions. Excellent upselling too!
I needed some quick answers and got on your internet chat with Jace Paulsen, who was very cordial, fast, and knowledgeable. Thanks Jace for pointing me in the right direction! The photo's you have for your websites are gorgeous! Thanks again Jace!
They steal your money, provide you with invalid information and information that does not work. Their customer service sucks, each rep will tell you something different and they do not response to your emails. When they do the things they provide is not working.
For my consulting business, I needed few templates and I reached out to Sandy on Templatemonster.com. I was given professional advice and representative stayed with me for 1 hr to provide me with options and answer my questions. I was fully satisfied and would do business with them again.
I purchased a template and the professional installation from TemplateMonster as I have done many times over several years, but something has changed. I was given 72 hours to contact TM after my purchase to give them the details for logging into my website to upload and install the template. I purchased the template on 5/13 and provided the information on 5/20/2020, that is when I had the time to get things to them due to my schedule. However, TM closed my ticket on 5/23/2020 stating that I have gone past the 96 hr mark, I thought they were working for me and my schedule, not the other way around! Anyway, they have yet to contact me and my template has not yet been installed. I've requested a refund of the installation fee but I don't have a lot of confidence that they will comply. Don't buy their services just go to Fiverr!
I just set up an wordpress site and i needed a lot of help from the Support Chat as i had to tranlate a lot of stuff into german and im not an expert in changing stuff on wordpress sites. They were always helpful and friendly. I can only give a big recommendation fo their support.
Markus
I have a very good experience with the support team. They were nice and very helpful and answered all of my pre-sales questions. I will buy a template tonight and will write a review about the template and overall later. Thanks support guys and keep up the good work.
I chatted with a customer service agent named Becky. I explained that I was new at this and didn't have a clue as to what I was doing. She asked me a few questions and gave me a couple of choices.(which were so perfect, I wasn't sure which one to choose) Becky was patient and helpful. She was also very understanding, that I was totally lost. Thank you again Becky.
Caroline is the best! She helped me all the way through with choosing the correct templates for me according to my need. Really nice templates and great care to the customers! Good luck to the whole team!
Sandy, spent the time and Found exactly what i wanted and knew exactly what could do the job. Very knowledgeable and a pleasure to work with... i would definitely only want to use her in the future...!
The last 2 days I was fortunate enough to talk with Mr. Jace Paulson on the on-line chat. He was incredibly helpful and patient with me both days! I was looking for something in particular... and not only was he able to guide me to products which may work for me, he then was instrumental in my decision to purchase a ONE membership for the year... giving me access to all the templates I was interested in. He, not once, made me feel like a moron because I don't know how to do certain things (regarding coding). Instead, he guided me in a direction where I would feel comfortable... pointing me to templates which matched my experience level. Mr. Paulson is a fabulous representative of this company! I wish all the sales crew were this helpful and patient. I also wish I could get Mr. Paulson every time I have a question... would make the entire on-line chat experience much more satisfactory!
The online chat was fast, on point and very helpful. I've yet to use their service but plan to. I expect the service to be good judging from the level of knowledgeable and helpful customer service team.
Thank you for all your help. Your service was excellent and very FAST. Many thanks for you kind and efficient service. I have already and will definitely continue to recommend your services to others in the future.
I was trying to purchase a template that was on sale but the discounted price was not showing in my cart. Rep Julia Joy Blackstone help resolve the matter efficiently. I was able to purchase the template with the discount price. Thank again!
Thanks for the quick service. There was a 50% discount on certain templates that lasted for 24 hours. When I came back to order one the discount was gone. With a quick chat they solved the problem and I got the 50% discount
. I talk now with their support.
Sandy (the operator that talk with me) is very kindly, very well prepared to all my questions, and explain everything to me.
Another good service is that Sandy offers me good solution to help me in my needs...
Really perfect
The support staff is really nice and friendly. I talked to Luigi who listened to my requirements and suggested me themes accordingly and also informed me about the technical requirements needed at the back-end.
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karina,
We regret that you encountered such issues and apologize for any inconvenience. We'd appreciate providing your order ID and some more details regarding the issues you faced so we could investigate the situation and render further assistance. Thank you.