Dwayne M.

I purchased a template and the professional installation from TemplateMonster as I have done many times over several years, but something has changed. I was given 72 hours to contact TM after my purchase to give them the details for logging into my website to upload and install the template. I purchased the template on 5/13 and provided the information on 5/20/2020, that is when I had the time to get things to them due to my schedule. However, TM closed my ticket on 5/23/2020 stating that I have gone past the 96 hr mark, I thought they were working for me and my schedule, not the other way around! Anyway, they have yet to contact me and my template has not yet been installed. I've requested a refund of the installation fee but I don't have a lot of confidence that they will comply. Don't buy their services just go to Fiverr!