I've been using template monster for many years and recently I have needed support several times in the past few months for several templates. They have helped me deal with bug issues, installations and tech problems with a happy and professional demeanor. Installations and bug fixes where also very fast.
Dear Sir / Madem
A nice day
I am Khaista khan from Afghanistan
I am a Web designer and web developer. I want to sell my web template on your sit.
Can I do it?
If it is possible please give me some guides about this step.
Thanks
I used the "Sales Chat" on the website and it was great! Lori was very kind, helpful, and patient. It was easy to tell them what I wanted and needed and I even provided an image for the kind of template I wanted and she produced a few templates that fit my needs perfectly. Thank you!
It really helped to get an online and a instant solution for business needs, as i'm a business developer and for all my clients who have minimum knowledge i just suggest them to Template monster, i take my time today to express my experience with Monster.
Customer Service Officer - Jill
One of the Best in the team who is patience and detail in explaining and assisting us on the building of our website. Without her our website will not be able to complete on time. Jill deserve a 5 Stars. Thank Jill.
After months of going back and forward changing programmers they refused to refund me for web sitye building services. I had two horrible programmers that barely understood English or directions. At the end after several times that I complaint they refused to give me back my full refund claiming work was done. Nothing was done but a few images in a screenshot that they did right after I asked for my money back. I even told them to keep the $45 that it cost to set theme up even though it was never set up in live version.
Horrible service be ware!
Hi,
I was looking for a template which willed become my personal website. Thereby I had a chat conversation with Jenna. She helped me by choosing the right template while we came to a good price. What my attention attracted was her nice, friendly but moreover professional approach to help me.
Because I have bought earlier a template from this company I knew they have quality templates. So with that knowledge I went again to it to buy new one. I can recommended this company to anyone who wants to buy template because of the positive factors which i have sumed up above.
Regards,
Template costumer
I was looking for a temporary template to help get us over until we launch our new site. Francesco was very helpful pointing me directly to what i was looking for on her first suggestion. What a time saver, Thank you!
They sold a template without admin, we asked for refund so we could purchase the same one with an admin. They did an under the table exchange by sending us a link not putting it through the account or doing a refund. When we looked at the link we found it was 30$ less than we had paid, they refused to refund the difference. Very sketchy overseas phone support and rude to boot. I will never buy from here again.
No surprise in their response. We have your money and will keep it. They will only post good reviews on their site, mine was not posted on item *******. I also forgot to mention that since we expected a simple refund process I purchased the same template with admin for $30.00 less and they canceled my purchase. These people are very schetchy "Buyer beware"!
I was overwhlemed pretty much 0.******* seconds after perusing template options for my website. I knew I wanted all white, black text... and didn't want to sift through thousands of templates. I immediately started a chat and was lucky enough to get Shane. Within minutes, he had three options, all of which suited my needs, and one of which was PERFECT. Thanks so much!:-)
They managed to fix the issue but it definitely took some time and I kept getting passed around to different tech agents when I initially had the issue (and contact support). The amount of times I had to repeat my issue to a new agent and constantly being moved around was a little frustrating.
Hello Carmen,
Thank you for your review. We do apologize for any inconveniences.
Some issues need more detailed investigation and this takes much time.
As you may understand, we have different types of a template and
Our operators are specialized in some products better than in others.
That's why when any issue needs extra attention, we move you to another specialist (however this happens quite rarely). We do apologize if this caused too much trouble.
Thanks for understanding.
If there is anything you'd like to complain about, feel free to contact us at marketing@templatemonster.com. We'll be glad to help you!
Best regards,
TemplateMonster
I'm a marketing executive and handle all English customer service inquiries for a large Taiwan corporation. So when I say service is the no 1 most important thing for me I mean what I say. When I choose a domain, template or hosting I do so with this being the no 1 priority. Template Monster has helped me set up and open two websites and walked me through some unfortunate mistakes made my me. Thanks to Celine and all the service team that saved me and helped me once again. I am in debt to your kind and sincere services. -- Ricky (Taiwan)
I bought a WordPress template and didn't want to bother with the installation, so I chose to take their installation service. This was done on my own server, and even without the usual cPanel, Alex Benson did a fantastic job. He got the job done on time and met every expectation. Another great install for Template Monster!
Ariel was very friendly and helpful on chat. Also fast responding and gave great suggestions.
Its great this site has such a good help service. Sadly we couldn't find the specific template I was looking for, but he provided some good choices and his tips made me find the one I wanted roght here
At all times I needed technical help (either for technical support or even a question about which template to use) the Template Monster team always helped me promptly. For me, it's the best company in the template segment.
I am not tech savvy but know what I like in a webpage. However, when it comes to creating my own I was lost. The online chat gave me three great template options after a minimal description on my part. The template is adaptable enough that I can put the features from 2 different webpages in one.
I am now over $300 in, and over 20 hours of effort on my part to get something out of these people. I have been in contact with the CEO and other C-suite people. They state they are done. Still I have nothing.
Hello Chris,
Thank you for sharing your feedback. We do apologize for any delays with resolving your issue. However, the solution was sent to you in your support ticket https://cmsguide.zendesk.com/agent/tickets/158351. Please check it. According to our data, everything works fine. If there are any questions, feel free to reopen that ticket. Our specialists will be more than glad to assist you!
Thanks.
Best regards,
TemplateMonster
I wanted to buy a template which is outdated. The supporter made some really good suggestions on which other templates i could use and what technology i should use. He even tries to make it possible that i get the music from the outdated template.
It's my first time using TemplateMonster, and Jace has been a great help finding a perfect template for me and solving the technical issue. I basically have zero coding skill, but Jace helped me patiently and answered all my questions.
Thank you, Jenna, so much for her patience and support via our chat, she informs me about all features and options and proposes the great solution for my business.
Really appreciate all she had done for me. I will come back to your website and purchase customizations for sure
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
Thank you for sharing your experience. We're really sorry your purchased theme didn't meet your expectations. Our support team kindly assisted you with exchanging the theme to the one you chose. Since the exchange process was during the promo period, you could see the discounted price. We didn't return you the difference because your original theme had been purchased for a regular price.
If there are any questions, please contact us at marketing@templatemonster.com. We'll be glad to provide you the further assistance.
Best regards,
TemplateMonster