I spoke with Andrea, i found the thing very swiftly, thanks a ton for your support on my product. I was been surfing for the thing in the whole site where i was unable to find meet my thought process. On andrea suggesting me the template it made me quite simple and not much time taking, really the service was marvelous...
Thank you so much for your professional assistance to my wordpress template.
I tried all option within my knowledge to resolve the problem, but failed.
It's good to know that somebody is there to help!
The ticket team resolved my problem within a short time and had a very fast response to my questions.
Great Tks. To Carey and Martin!
Greetings from Germany,
Wolfgang
I was overwhelmed by all the different templates. I chatted with Caroline and she asked me a series of questions and was able to suggest a few templates. One was exactly what I was looking for and I would never of found on my own. Now I can focus on building my site instead of being overwhelmed with terms I don't know and scrolling through endless choices of templates.
Thanks, Eli, for helping me figure out exactly what I need!
I am a complete rookie who needed help creating my web store. Eli helped me pick a platform, a template, and choose services within my budget.
I can't wait to have my site up and running!
Stewart was of great help to me and he answered all of my questions in a very patient and coherent manner.
I can strongly recommend TemplateMonster to all novice, intermediate and experienced WordPress Users!
Kudos!
Template Monster offered a free website for non-commercial use, but my client wanted it for their commercial website. I contacted support and purchased the commercial license with no problems. Jenna Made the process a breeze.
I have much experience in installing Wordpress themes and now I had a pretty intractable problem. However I have received indications that we managed to solve everything. I thank you very much for your help!
I'm big on giving credit where credit is due. I was on a chat with Eli for probably a hour and a half. He was very patient, informative and helpful. He made this process so easy for me and answer all of my questions. Though it is chat, never once did I feel like I was an inconvenience. Love the service -- will probably be using it again for other client sites. I'm hoping all the other services (Program Management and Tech Support) is as great as Template Support was. Great stuff!
Once again I needed the assistance from Template Monster and Tyler was the operator that assisted me. Very knowledgeable and kind person. Template Monster is definitely a company that strive in customer support. Thank you!
I know a lot about the internet, website, coding languages, etc... But, cannot actually code very well. The rep explained it to me, and got me off and running. Now I feel far more confident about the process, and am ready to move forward!
I am in the process of developing my first e-commerce website. I have little experience and many questions. I chatted with Michelle. She was knowledgeable, patient and genuinely willing help. These days good customer service isn't the norm. My customer experience exceeded my expectations.
I was looking for a template for my business for quite some time. But i could not choose one effectively. Today i knocked support and talk to Chase Turner and in a couple of minute by his suggestions i selected a really nice template i like. Nice doing business with Templatemonster. Will come back for sure.
I have had a very nice experience with Template Monster. Site easy to navigate in and I have found a very nice template. Was in contact with chat support twice. The first time because the live demo was not working, and the guy fixed it. Next day to ask questions regarding my purchase and because of the live chat mal function the day before, Lori decided to give me the template at the discount price from yesterday even though the sale was over. Very helpful and very kind service!
Jenna from pre-sales dep, he was always attentive to solve absolutely all my doubts and questions, he was very patient and ready to clarify everything. Thanks to his good vibes for that, I decided to buy the theme.
I bought a Joomla template and installed it with sample data. It was not functioning at first as in the demo, but then their support team intervened, fixed it and provided me direction on how it was fixed
I haven't purchased any template yet - but their live chat rep Lori was nice, super responsive, and not annoying! Can't review a purchase yet - but the rep and personal interaction was great and saved time looking thru templates!
Your manager Greg, I can say, very professionally approached my specific question!
Selecting a template, according to the criteria that I indicated. A site that will work on the principle of Internet sites such as OLX.KZ.
It is a pleasure to work with such professionals! Special thanks to Greg!
I needed to ask Sandy a few questions, and was extremely patient and knowledgeable in a wide range of IT related topics. I'm impressed with her knowledge and enthusiasm of the trade. A true asset to this type of company. A+
I really like the templates of templatemonster and the perfect support. Any technical and product questions are answered quickly and competently. Thanks a lot for this and your continued good service.
I am a customer of TemplateMonster for 10 years and I have always enjoyed with their template. They are simple to use for every kind of industry, and are very professional in terms of graphics. The service is fast and friendly, the prices are fair, and there are so many products to choose from in their archive. I recommend it to everybody.
Answer: Yes, you may add Albanian language to any theme. You may do it by yourself with the help of our free tutorials or we can do it for you for some additional fee. For more information please visit our live chat - http://chat.template-help.com/
Answer: Thanks, Sergey! We will be happy to see you among our customers again ;)
Answer: Hi Giovanni, If you buy a regular template you need to pay only once, as a rule. However, some templates are designed for platforms that include subscription etc., and may require extra fees. We recommend talking to our pre-sale team to get to know more details.
Answer: You are welcome! ;) Please feel free to contact us if you have any further questions.
Answer: Thank you for your question. Our rating is around 4.8-4.9 on average and has not changed much since last year. The purpose of the review sites like this is to collect honest reviews so both individuals and companies could trust them. However, some of the reviews indeed can be removed by the reviewers themselves, in case they change mind - we always contact unsatisfied clients and attempt to find an amicable solution if something goes wrong, but of course no one pays for it. In case you have some extra questions please feel free to contact us at customercare@templatemonster.com
Answer: Thank you for your question. Please visit our live chat - http://chat.template-help.com/, where our pre-sales operators will be glad to help you to choose a template.