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Templatemonster

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India
1 review
0 helpful votes
Follow Subrahmanyam N.
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I spoke with Andrea, i found the thing very swiftly, thanks a ton for your support on my product. I was been surfing for the thing in the whole site where i was unable to find meet my thought process. On andrea suggesting me the template it made me quite simple and not much time taking, really the service was marvelous...

Date of experience: May 8, 2018
Germany
1 review
0 helpful votes
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Thank you so much for your professional assistance to my wordpress template.
I tried all option within my knowledge to resolve the problem, but failed.
It's good to know that somebody is there to help!
The ticket team resolved my problem within a short time and had a very fast response to my questions.
Great Tks. To Carey and Martin!
Greetings from Germany,
Wolfgang

Date of experience: August 26, 2016
Pennsylvania
1 review
0 helpful votes
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I was overwhelmed by all the different templates. I chatted with Caroline and she asked me a series of questions and was able to suggest a few templates. One was exactly what I was looking for and I would never of found on my own. Now I can focus on building my site instead of being overwhelmed with terms I don't know and scrolling through endless choices of templates.

Date of experience: October 19, 2018
Illinois
1 review
2 helpful votes
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Thanks, Eli, for helping me figure out exactly what I need!

I am a complete rookie who needed help creating my web store. Eli helped me pick a platform, a template, and choose services within my budget.

I can't wait to have my site up and running!

Date of experience: June 17, 2018
GB
2 reviews
0 helpful votes
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Stewart was of great help to me and he answered all of my questions in a very patient and coherent manner.

I can strongly recommend TemplateMonster to all novice, intermediate and experienced WordPress Users!

Kudos!

Date of experience: July 19, 2017
Arizona
1 review
0 helpful votes
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Quick and Easy
September 26, 2017

Template Monster offered a free website for non-commercial use, but my client wanted it for their commercial website. I contacted support and purchased the commercial license with no problems. Jenna Made the process a breeze.

Date of experience: September 26, 2017
Romania
1 review
0 helpful votes
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I have much experience in installing Wordpress themes and now I had a pretty intractable problem. However I have received indications that we managed to solve everything. I thank you very much for your help!

Date of experience: January 11, 2017
Minnesota
1 review
0 helpful votes
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Amazing Chat with Eli
September 28, 2017

I'm big on giving credit where credit is due. I was on a chat with Eli for probably a hour and a half. He was very patient, informative and helpful. He made this process so easy for me and answer all of my questions. Though it is chat, never once did I feel like I was an inconvenience. Love the service -- will probably be using it again for other client sites. I'm hoping all the other services (Program Management and Tech Support) is as great as Template Support was. Great stuff!

Date of experience: September 28, 2017
Florida
1 review
0 helpful votes
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Once again I needed the assistance from Template Monster and Tyler was the operator that assisted me. Very knowledgeable and kind person. Template Monster is definitely a company that strive in customer support. Thank you!

Date of experience: July 16, 2016
Georgia
1 review
0 helpful votes
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I know a lot about the internet, website, coding languages, etc... But, cannot actually code very well. The rep explained it to me, and got me off and running. Now I feel far more confident about the process, and am ready to move forward!

Date of experience: November 23, 2017
Georgia
1 review
0 helpful votes
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I am in the process of developing my first e-commerce website. I have little experience and many questions. I chatted with Michelle. She was knowledgeable, patient and genuinely willing help. These days good customer service isn't the norm. My customer experience exceeded my expectations.

Date of experience: October 2, 2016
Bangladesh
1 review
0 helpful votes
Follow Masud I.
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I was looking for a template for my business for quite some time. But i could not choose one effectively. Today i knocked support and talk to Chase Turner and in a couple of minute by his suggestions i selected a really nice template i like. Nice doing business with Templatemonster. Will come back for sure.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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I have had a very nice experience with Template Monster. Site easy to navigate in and I have found a very nice template. Was in contact with chat support twice. The first time because the live demo was not working, and the guy fixed it. Next day to ask questions regarding my purchase and because of the live chat mal function the day before, Lori decided to give me the template at the discount price from yesterday even though the sale was over. Very helpful and very kind service!

Date of experience: November 14, 2019
Colombia
1 review
0 helpful votes
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Excellent service
October 25, 2018

Jenna from pre-sales dep, he was always attentive to solve absolutely all my doubts and questions, he was very patient and ready to clarify everything. Thanks to his good vibes for that, I decided to buy the theme.

Date of experience: October 25, 2018
Lebanon
1 review
0 helpful votes
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Great support
August 19, 2016

I bought a Joomla template and installed it with sample data. It was not functioning at first as in the demo, but then their support team intervened, fixed it and provided me direction on how it was fixed

Date of experience: August 19, 2016
Arkansas
1 review
0 helpful votes
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I haven't purchased any template yet - but their live chat rep Lori was nice, super responsive, and not annoying! Can't review a purchase yet - but the rep and personal interaction was great and saved time looking thru templates!

Date of experience: January 3, 2018
Kazakhstan
1 review
0 helpful votes
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Bulletin board
January 11, 2019

Your manager Greg, I can say, very professionally approached my specific question!
Selecting a template, according to the criteria that I indicated. A site that will work on the principle of Internet sites such as OLX.KZ.
It is a pleasure to work with such professionals! Special thanks to Greg!

Date of experience: January 11, 2019
California
1 review
0 helpful votes
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Customer Service ~ A+++
January 29, 2019

I needed to ask Sandy a few questions, and was extremely patient and knowledgeable in a wide range of IT related topics. I'm impressed with her knowledge and enthusiasm of the trade. A true asset to this type of company. A+

Date of experience: January 29, 2019
Germany
1 review
0 helpful votes
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I really like the templates of templatemonster and the perfect support. Any technical and product questions are answered quickly and competently. Thanks a lot for this and your continued good service.

Date of experience: May 31, 2018
Italy
1 review
1 helpful vote
Follow Seba O.
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I am a customer of TemplateMonster for 10 years and I have always enjoyed with their template. They are simple to use for every kind of industry, and are very professional in terms of graphics. The service is fast and friendly, the prices are fair, and there are so many products to choose from in their archive. I recommend it to everybody.

Date of experience: January 18, 2016

Overview

Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases.

service
132
value
118
shipping
61
returns
60
quality
109
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