Please accept my thanks to Guillaume, who provided fast, friendly and efficient service. She solved my issues with Google Maps not showing on my Drupal site and fixed some issues with the Modules panel. Among other things, she gave some great information on my site to help clarify things I thought were issues. You are the best! -DA
I am a web developer (www.nbw.gr) and have been using TemplateMonster for several years now. I have always been satisfied with the quality and support provided. I mostly buy "website templates" as opposed to CMS templates, which I then adapt to work with our in-house developed CMS, and have always found that their templates are easy to work with, straightforward and very flexible. Two years ago I started working with Prestashop for e-commerce and after a negative experience with another company, have purchased all my Prestashop themes from Templatemonster. Again, professional design, components which actually work and easy to understand documentation for template installation. Same with the occasional Wordpress theme I have bought. All in all, for clients who want a ready made template as opposed to a custom designed one, I have basically stopped looking anywhere else.
In a lengthy chat conversation today with Jace... ALL my questions were answered. The outstanding courtesy and professionalism I was shown was refreshing! It is without hesitation I can recommend TemplateMonster... and Jace in particular! Thanks for you effort above and beyond the call of duty!
Before I bought my template, I was assured all problems encountered would be corrected by templatemonster. After I paid, I was told not to contact tamplatemonster for any corrections. There is no template that works. They are just designs but nothing works. The compare button doesn't work. The quantity button doesn't work. The payment check out does not work. It is a total crap company.
Was considering one of their superb templates. But reviews online are awful, chat support was not very useful (other than "buy hosting too").
Also found this very interesting page about their moto CMS tool. http://www.webdesignerforum.co.uk/topic/*******-anyone-know-about-moto-cms-need-some-insite-and-review-from-a-designer-stand-point/
Found this resource for template, very serious, lots of real questions and support: http://themeforest.net
I went to buy a template today. And since I am a first time buyer, they want to verify my order. Why? They said it was to combat online fraud. No other online retailer does this, none. It is just idiotic of them to require it.
Hello Ashley,
Thank you for your feedback. We are sorry for this inconvenience.
Although the payment was accepted by the merchant system
We keep the right for our own anti-fraud verification.
In all cases of fraudulent activity online
It is always the vendor who suffers the loss.
Therefore, we kindly asked you to undergo our verification procedure.
It helps us to prevent the growth of Internet theft
And maintain uniqueness of our products. Thanks for your help and understanding.
Best regards,
TemplateMonster
I spent 3 separate chat sessions asking questions. I had a few personal interruptions that accounted for disconnecting and reconnecting. Carlos was extremely patient and answered my questions. He guided me to the template I needed and took the time to address questions about possible add on services. As soon as my site is up and running, I am sure I will be back for another template and some additional services.
I am not one to leave bad reviews. I am a business owner and understand they can hurt. I was completely lied to by the sales rep. I was told many lies to buy. The website was built by someone who didn't understand english very well. As you can imagine it turned out TERRIBLY. I asked to fix and could not communicate due to language barrier. The seo I bought on top was not even started 3 weeks in so I said to cancel. I had to hire someone to clean up their mess. It was a disaster!
I have purchased a template few months ago, and i kept chasing them for a refund since because their template is not working. They refuse to give me that refund, claiming that I have reached the delay of the refunding days, while they kept avoiding it. This website needs a serious police control, they take your money and refuse to give it back!
Dear Customer,
We regret you had such a negative experience with our company. However, please let us assure you that you are dealing with a legit company - we started in 2002 and we've been selling web design templates and services since that time, being one of the largest web template providers in the world nowadays.
The problem you faced is related to using a Wordpress. Com account that has certain restrictions in regards to importing third-party web templates (which may include extra plugins or custom scripts etc.), which may lead to incompatibility in some cases, which is why you were offered a free hosting account from our partner Inmotion. Such hosting plan is based on regular Linux servers that fully support Wordpress, disregarding plugins or specifics of template design. This company has a 17-year history of providing superb web hosting services as well as an A+ rating at BBB and we have never received any complaints from our clients so far.
In case you do not feel comfortable about switching to a different hosting provider our specialists will attempt to find a workaround and install the theme using your current account. Please look forward to updates in your support ticket.
TemplateMonster is a gem among sites in their niche. Beside proven excellent quality of the templates, their biggest asset and "weapon" is highly skilled and quick technical support, which helped me dozens of times when I encountered issues that I had with my clients.
As a Web Administrator I give 5 stars for TemplateMonster and I would recommend my colleagues to check them out!
Jace helped me select template styles that are appropriate for our association. There were so many to choose from. Her input was superb and she looked at website styles that I liked.
Jace was helpful, professional and efficient. Thank you so much.
New to Template Monster and my first experience with my questions was very professional and the correct info! I'm going to purchase the template and work with these guys more in the future instead of building from scratch! Thanks TM for your help!
Caroline is terrific and professional in helping me with my concerns and questions. I decide to talk to my client and will buy a template from TemplateMonster. TemplateMonster has such beautiful templates. Great job!
I purchased a theme here and while I feel the site was loaded with a couple problems, customer and tech support has more than made up for the theme itself. Each individual I have dealt with has been friendly, professional and gets to the issue 'quickly' until resolution.
Jace quite quickly gave us answers to all our questions. But after that spent a few times more time trying to provide more help than we ever asked for, I don't know why... maybe some kind of a provision system I suspect? I had to try and end the conversation for quite some time.
I'm stunned of some reviews here, I basically have had no problems with orders or templates I have bought from TemplateMonster. I have installed the wordpress templates by myself from the scratch and it's been very easy and the templates are good.
I have had like maybe one problem with some template, it didn't quite work with the new wordpress version since it was created for the previous version. I contacted TemplateMonster and they fixed it almost immediately so the service is really fast and professional. Which I honestly didn't think is even going to happen with such low prices. So I really think I have got a really good value for my money - and therefore I can highly recommend TemplateMonster if you need good web templates.
I am returned customer for TemplateMonster, I purchase the template from them over the years, and every time seek help from them, they always with a great patient and performed in the professionalism way. Good job guys.
I have used Template Monster for over 10 sites now. The customer support is awesome, they go beyond what any other support offers. I feel bad I have used the support so much, but I am also learning to customize the templates with their help.
I work with several different content builders and can have trouble figuring out new ones in the start of working with them. The customer services has assisted me in working on a variety of problems that were a result of plain and simple unfamiliarity with the systems they use. I recommend them
I contacted the live chat to get some information on a customised template for one of my projects. I found the support staff to be very helpful. I am waiting for a proposal from the tech team. I hope I will have a just as much of a positive experience. Looking forward.
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike,
Thank you for your review. We're really sorry you have such negative impression about our company. Have you contacted our 24/7 free support with any question? Who told you we wouldn’t help you? Please provide us more information at marketing@templatemonster.com and we'll be more than glad to assist you! Please give us your purchase order ID and describe the problems you have. We'll do our best to help you!
Thanks.
Best regards,
TemplateMonster