We recently inquired a template for my new business and I have no idea what type of template should I buy. It was great assistance by Sandy Clark. She provided the best template of TemplateMonster. I am a regular customer of TemplateMonster and I am 100% satisfied with their quality of product and awesome pre-sales team. Thank you
I chose TM after much research of available providers. Now that I have worked with the staff, I realize that I made the right decision. They are helpful, timely and the services are more than reasonable priced. My site is not yet fully operational, but you would be impressed. I am sure that I am not the exception.
I was assisted by Caroline, who helped me select a theme that I could easily customize, rather than the HTML template that I had previously chosen. The Wordpress template I have now purchased is almost exact to the one I looked at previously, as well as being the same price. Overall, very satisfied with her help and the guidance she gave me this afternoon! She was very patient and very quick to reply with answers to my needs. She also asked lots of questions about what I was using the website template for, to ensure my satisfaction and that my requests were met.
Simon really helped point me in the right direction. I was about to buy a template that would have been much more difficult to work with. Simon answered all my questions and helped me find a template that worked for my business as well as my skill level and computer literacy... He saved me a lot of time and money!
Template Monster provides the best support I have experienced. All the support staff are friendly, knowledgeable and helpful. Vicki, in particular, is excellent and goes the extra mile when trying to help.
The experience was to the highest level of professionalism! The best answers, all the answers, included saving cost for better purchase. Customer service each time 5 star... it was a lot in the beginning for me to keep asking but every question was answered. Very happy! Ty :)) ))
So I was looking for a template this morning. I've been dealing with an e-commerce issue with Virtuemart so I decided to go in a different e-commerce direction. Luigi stayed with me providing his opinion of different templates based on our current site. We settled on a woo-commerce themed template and I'm excited about this. My first woo-commerce and I'm anxious to see how this goes. It was great for Luigi to give me this type of added customer service. It just shows the quality that TM provided to their customers.
The first chat I had to discuss about a template I had in mind was with Becky who was really great in answering my questions even before I've actually made a purchase. Would certainly go with them for my web templates as it only shows the overall support which I could receive post-purchase
I have never experienced this level of support and customer service. The only one that is the same is BlueHost. These people take their time, work with you and find solutions. I have been working with them now for over a year and the support is NEVER different. How they inspire these people to all be so gracious and work so hard to help you reach a solution to a problem or find what you need should be packaged and sold! Many companies could learn from how this company handles customer support!
I purchased the package that includes the theme, development and installation to upgrade my current website. Apparently, the project team does not work US hours. The back and forth email and things being lost in translation was unbearable. I had to finish the content and I ask template to publish the site. Well they published it maintenance mode and my old website and the new website went down. This impacted my business as the website was down for almost 24 hours. I tried to reach template monster customer service. What Customer service?, the voicemail is full and no one picks up. The worst company - I have lost almost $600 and I still don't have a new website. I will be reaching out to some consumer agency to report this fraud of a company.
I recently purchased a template from Template Monster (ELBRUS) and to be fair to them, the template seemed really well designed. After I purchased the template, however, these people completely disappeared on me!
I tried to change a very simple thing and after raising 7 (!) tickets with their supposedly 24/7 help desk, I got some very rude responses and my problem was not fixed. To this moment, I still cannot make my wordpress website look like the one I purchased.
When I contacted Template Monster about this they told me that this template is provide by a third party who just lists some templates with them, and so there is nothing they can do about it.
I often think people who give 1 star ratings are just nasty, but their service was just so disgraceful, there is no more appropriate grade to give.
At the moment I am trying to get a refund from paypal, as the service I got certainly is not the service they advertised, or the service I paid for.
I was planning to buy a WP template for a non profit. My promo code expired by the time i got approval for purchase from the NPO. But pre sales chat helped me get the promo price again without any hassle. Very knowledgeable and understanding folks on pre sales. Appreciate it.
I searched for a theme for our site http://www.kalitelibeslenme.com/ about health, nutrition, weight loss, fitness and body building. I finally liked one of the demo shows. They answered all the questions that came to mind in a gentle way. I have not bought it yet but I think to buy it.
I chatted with Shane in regards with obtaining some information for my Website. Shane was very helpful and clear about all information that I requested. With all her assistance I don't have any ambiguity about what kind of product to purchase from TemplateMonster.
Thanks;
Anthony
I spent an hour flipping through templates and just didn't find exactly what I was looking for. Caroline from the "chat" link was amazing. Just a few questions and she sent me 4 great options. I bought the best one and I'm done! What service!
They have a great amount of templates to use and their customer service and sales teams are fantastic. I presumed I had the perfect design but they helped me to select the best for my business. I will definitely use them again!
She is very kind and polite. I can get all things what I want from her.
During conversation, I even can't recognize how the time goes by.
I appreciate for very accurate, detailed explanation. I am looking forward to talking to her.
I have been working with TemplateMonsters for a long time and their templates are really great! Easy, beautiful and with good prices. Besides, they always give you some discounts for the next template, so it's really a pleasant partner =) Thank you very much!))
I am from Russia and my English is not very good. Also I have not slept today and so I made a lot of mistakes. Thanks to Sandy for professionalism and patience in communication!
I always start my choice with TemplateMonster for about 10 years. I am an example of how comfortable to work with them for small developers worldwide.
Victor
Business application programmer RAD / SQL
As a hobby sometimes I make websites for my friend customers
If you get to know a company by the customer assistance, this is indeed a very good welcome! The customer specialist understood immediately what I was looking for and assisted me promptly and clarified everything I needed to know in a timely manner. Thanks a lot guys, you are cool!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Loukas,
Please accept our sincere apologies for the problems you have with the purchased product. We'll check your
Communication with our support team and take measures if you were assisted in not appropriate way.
Feel free to contact us at marketing@templatemonster.com if you still need any assistance.
We'll do our best to resolve this issue.
Best regards,
TemplateMonster