It was an amazing experience doing business with TemplateMonster. I had a few questions. Which were responded promptly by Michelle and made it further easier.
The templates they provide are also amazing.
Pre sale chat guy (Simon) did a great job navigating and answering my questions. It's priceless since this is my first time trying out template monster. (Ive been using En***o Ma***t) Great experience!
I've purchased a few templates from templatemonster now. I can say without a doubt the customer service is spot on. I did not however have great success with their SEO packages, but all other packages were top notch. I highly recommend! P.S. Lori was outstanding
I was going round and round choosing between layouts as there obviously are dozens of options whatever may be your niche. He gave me the gentle push I needed by recommending one quickly that is clean, neat, a lot like msn.com, which is what I wanted, and then quickly steered me toward a sufficient hosting site. Thanks! No more treading tires waiting to GO. Now it's green light and accelerator.
I'm surprised there are so many negative reviews of TemplateMonster. I've had just excellent experience with them. I may definitely say they are the best company to choose templates from! They provide good products and support. Their team is very polite and always helps me with any problem I have. Just positive impressions. Try them once and you'll never go anywhere else!
Was considering one of their superb templates. But reviews online are awful, chat support was not very useful (other than "buy hosting too").
Also found this very interesting page about their moto CMS tool. http://www.webdesignerforum.co.uk/topic/*******-anyone-know-about-moto-cms-need-some-insite-and-review-from-a-designer-stand-point/
Found this resource for template, very serious, lots of real questions and support: http://themeforest.net
Total scam. Product delivered is not as advertised. I confirmed access to features, IN WRITING - before purchasing and was told after purchasing that it was considered an up charge. "Support" tells you to contact the author of the template. I was literally spoken down to and told I the problem was I wasn't capable enough to handle their product, which was advertised for "newbies."
Beware of this company!
I used template monster in the past and had no problems however, recently I purchased tow templates with the installation/setup add on service and it was a nightmare. Not only did they NOT get the templates to install after 1 month of going back and forth and getting the run around (asking for the same login information over and over), they said that I would need to sign-up with HOST POPPA because they know it will work. So I gave them access to HOST POPPA and they still never successfully installed the templates. I asked for a refund 3 times during this mess via their chat and via email (because they never answered the phone) and they eventually ghosted me even after they said they would refund me. So I disputed my credit card charge with my CC company and Template Monster lied to my credit card and claimed that they installed my templates with no problems.
I would recommend staying away from Spencer and this company as they are not to be trusted!
I signed up for their ONE subscription over a year ago without signing on for auto-renewal. When the subscription ended, I did not want to renew because it was a nightmare - with their sales team promising what their tech team can't deliver. However, without pre-approval, they charged my card again for another year's subscription, and refused to give me the full refund which I have been demanding for this past 3 months, despite my not having used the subscription. I have been dealing with a Daniel Dawson who claims to be the boss, but does not bother to read his e-mails carefully, but parrots the company's "no refund" policy over and over again. Pity there is no negative star rating!
I really can recommend templatemonster, because they always have fresh affordable templates with state of the art programming and with their chat function they deliver fast support for finding the right template. A good source for any webdesigner says Mrs Smith. Smart Marketing http://www.mrs-smith.com:-)
Shane was polite and helpful at all times. I always purchase templates from TM. After trying with several template merchants, I can say that TM is the one which best fits my needs. From Sales to Tech Support, they always give you 101% effort.
Had big problems with my site & Word Press. It essentially was not Template Monster's product, that caused the problem, however they had it repaired in a matter of a few emails and online discussions. Great outcome. :)
You never get your money back even if the product doesn't work. And at some point you don't get any feedback from support at all. This borders on fraud.
And negative reviews about a product are suppressed.
I can only advise anyone not to buy anything there that they haven't had a chance to try out properly.
I have already bought the third template and every time I am surprised at the very attentive attitude towards my person. Now for me there are no questions where to buy a site template - only in TemplateMonster.
Template Monster provides to my company the best templates to Wordpress. Includes SEO, responsive, nice images, good price. Also support is awesome, never had a problem without a solution. I really can't understand the bad reviews to TM in this website, totally fake.
Andrea, who helped me on chat, has done a great job on explaining the details and answering my questions. She was patient and kind. This is definitely the company that I will work with soon. Thank you!
I am so fed up tonight,, 3 hours I have spent with useless tech support, all I want to do is free up one license and buy 5 more... Its simply impossible 3 hours! And I am still in chat right now! It's ludicrous! REALLY guys spend your money elsewhere. The ONE model is a complete joke too do not get sucked into that trap and don't use it if you do as you won't get your money back. The whole thing has gone south this year I have no idea why they were fine once. But now they owe me 3 hours so I owe them plenty of reviews.
In today's digital / automated moment we live in an actual human was available to address my concerns. Looking forward to getting the product installed and working without issues but in case of hiccups I hope support will be as timely and impressive.
So far; great! Just contacted TemplateMonster. Had a very good chat with Archie from the Sales. He is patient, knowledgeable and kind. I am hoping to meet with the same, professional standard from the assisting host when working on my new website.
Andrea, my template consultant for today was highly efficient and great to interact with.
Being a first timer on this site, it was very helpful to have somebody like her 'holding my hand' in the process.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're really sorry to hear about your experience on this occasion. According to our database, the product was delivered to you on time, defects free and fully functional. Our Customer Care manager has already gotten in touch with you with the most suitable solution. We apologize for any inconvenience this situation might have caused you and we look forward to cooperating with you.