Telcan Reviews Summary
Telcan has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Have had Telcan for over 6 months, great service,no issues,always easy to get through to and very helpfull,would and have recommended Telcan to lots of friends that are sick of the greedy big companies
I have been using Telcan Internet for about two years now and I am very happy with it.
I constantly get great internet speed, and they do not block any content or sites.
Best of all that they do not surprise me with constant price hikes, unlike my previous experiences with Rogers and Bell who give you a decent deal initially but then keep increasing the price every few months.
Thank you for taking the time to leave us an insightful review, Ehsan! We will continue to strive to provide Canadians with the best possible service and competitive internet pricing. Thank you for your loyalty!
Fast most of the time. Once in awhile it lags. But overall excellent service
Thank you for your review, John! Please get in touch with our 24/7 support team to sort out the lag issues.
The customer service of any company is quick and you are the success of that company.
Yes, I have been using Tel Cen products for many years and am satisfied with their service
Thank you so much for being our loyal customer, Fazal! We're proud of our team members and always happy to hear positive things about them.
So far so good.
Speed is good, no down time or slow connecting, easy install.
All went smooth.
Would recommend.
Thank you for taking the time to share your experience, Rodney!
Always been happy with the service. Any problems I've had have been addressed promptly and fixed right away. Customer support has been great. Always getting stated speeds with no lag. Download speeds are always constant and I even get more upload speed than specified. Never have anything buffer and media streams flawlessly.
Thank you for taking the time to leave such an amazing review, Robert! We're very glad that you have found our service to be excellent.
Telcan provides fast and reliable internet for great prices! Also, the technical support team is quick to respond and assist. In the event of an outage, users are fairly compensated also.
Thank you for taking the time to share your feedback, Dennis!
When I acquired Telcan internet for my home I was concerned the service wouldn't be good enough for a rural location. I was and am glad I made that choice. FIRST, the internet service is excellent. Multiple devices all running without loading any problems, even at peek usage times. There was only ONE time their was a service interruption since my service was installed over 4 months ago and that was because of a ROGERS nationwide outage. SECOND, the price is below other providers for 500mbps, so for my family, Telcan provides excellent internet service.
Thank you for giving us a shot, Lorenzo! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
Great speed, great support and great value. Customer service is first class and fast. Would recommend this company to anyone.
What a great review, Martyn! Thank you for the recommendation!
Great internet for cheap and excellent customer service. Been a customer for 4 months. No complaints so far.
Thank you for the 5-star rating, Abdul!
I want to revise my review which I sent earlier. The company worked very hard to sort out all issues. The service is fast, reliable, and strong. I am extremely pleased with their quality and with their service and I highly recommend them.
Thank you, Telcan, for a job well done!
Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance. We've looked into your account and it seems like an isolated issue as it is not impacting all cable clients in your area. Our technicians are working to resolve the issue at the earliest. We appreciate your patience and understanding.
I had nothing but great not good but great friendly service from the people at Telcan. We had a problem and they were very patient, kind, responsive, and professional. One thing though is I have a problem with understanding the East Indian accent but that IS MY PROBLEM. All in all super great service. Thanks, Lords and Ladies at Telcan.
We appreciate your kind words, Gerald!
Was assured minimal downtime on sign up. This is important as both the wife and I telework and it was made clear on signup.
Initially sent a defective modem, billed me shipping for the replacement modem, took almost a week to finally get internet and VOIP meaning the wife and I couldn't work and had to use our limited personal time off days. No web interface for VOIP like Teksavvy so every day you have to do *98 to check messages. Teksavvy VOIP sent an email with attached voice message. No support area and no personal Telcan email address provided.
NOT WORTH THE MONEY I AM SAVING BY SWITCHING
We're sorry to hear you didn't have a great experience with us, Richard. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our clients in the future. Thank you!
Don't use this company for the internet.
If you are lucky you will get 48 mbps
Most days I am getting 8 mbps, that correct pretty much useless.
Stay away, their prices are great but the service is awful!
The entire team at Telcan apologizes for the inconvenience, While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. There are times when we may encounter issues with the physical cable provider or cabling in a specific area that causes service interruptions. We also have a 24/7 support system for our customers, and moving ahead we would request you to please contact our customer support team immediately in case of any service related queries.
About the Business
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services. As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services. OUR MISSION We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE. WHY TELCAN As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same. Welcome to a new era of Internet in Canada. Welcome to Telcan.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for being our loyal customer, Fazal! We appreciate the recommendation as well!