Telcan Reviews Summary
Telcan has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
It's nice networking with great broadband speed. Must recommend. Money Value
In my opinion, Telcan communication service company is the best, always excellent without interruption, high quality, I am very satisfied with the service provided by Telcan company.thank you Telcan
Thank you so much for being our loyal customer and taking the time to leave such a great review, Mohd! We are pleased to hear that our service exceeded your expectations.
Bad customer service they came to my place November 22,22 install but still can't watch TV modem don't work and now I need to wait again for technical support who's English is bad and speak very low. Asking for refund 0 ratings.
The entire team at Telcan apologizes for the inconvenience, While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. We worked hard and have ensured that we provide you with the best services and that all your issues are fixed as well. We are pleased to inform you that all your Internet problems are fixed and we will make sure that you have the best Internet experience with Telcan hereafter. We also have a 24/7 support system for our customers, and moving ahead we would request you to please contact our customer support team immediately in case of any service interruptions, Thank you!
Can't complain, been with them nearly a year now. Any issues were always due to Rogers nonsense.
Thank you for taking the time to leave such an amazing review, Iain! We're very glad that you have found our service to live up to your expectations.
It is a good service I have recommended it to my friends, I will not change it
Thank you so much for being our loyal customer and taking time to leave such a great review, Patricia! We are pleased to hear that our service exceeded your expectations and appreciate you recommending our services to others.
Good until now. I am new customer i cant be a relevant person now.
Thank you for taking the time to share your experience, Lidija!
I have used this service since September 2022. So far, it is not bad. Speed is quite OK but sometimes disconnected. Some websites are blocked without any reason, e.g. Royal bank. I can't download the invoice due to technical errors without any solution. The price is quite reasonable with the promotion. I will consider it after 1 year using.
Thank you for taking the time to share your feedback Minh Ha, We've examined your account and it seems like an isolated issue as it is not impacting all cable clients in your area. We would like to take the opportunity to make it right for you, request you to please contact our 24/7 support team for further assistance. Thank you!
Poor signal internet very slow. To load
No direct cable to house.
Happy with the gentleman who set up our internet, he was very helpful.
Thank you so much for being our loyal customer, James! We're proud of our team members and always happy to hear positive things about them, At Telcan, we strive to provide excellent customer service and quality products.
We have had few issues of our internet going out or not working however it does lack range, our internet signal barely reaches our bedroom in a small apartment
Thank you for taking the time to share your experience, Eric. Please get in touch with our 24/7 support team to sort out the range issues. Thank you!
Good quality internet. Refund when Rogers went down without having to ask.
Thank you so much for being our loyal customer Viola! Such reviews are appreciated by our teams and it motivates us to provide Canadians with the best possible service and competitive internet pricing.
Great service when it works, but it seems that every month there is a service disruption, with no service. I also wish I could change my payment date, but they won't allow it even with a prorated payment.
Thank you, Rebecca! For taking the time to write such a well-thought-out positive review of our company, there are times when we may encounter issues with the physical cable provider or cabling in a specific area that causes service interruptions, and we can't change the billing date as it is set by an automated system as per your Internet activation date. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
I really enjoy my internet service with Telecan, one & two times since I have it, it went crazy, cutting off my internet temporarily, but apart from that it is great, thank you Telecan.
Thank you for your feedback, Winnie! At Telcan, we strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations, we have a 24/7 support system for our customers, request you to please contact our customer support team immediately in case of any service interruption.
Some days that all day no signal like also yesterday Nov 18 all day no signal.
Despite our goal of 100% customer satisfaction Irene, we clearly fell short in this instance, since we rely on our cable carriers for last-mile services. We may occasionally run into situations where there is a cabling issue in a specific area or there are issues with the physical cable provider that cause service interruptions, we have a 24/7 support system for our customers, request you to please contact our customer support team immediately in case of any service interruption, We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
Excellent service thus far! Thank you TelCan!**************
Thank you for taking the time to leave such an amazing review, Richard! We're very glad that you have found our service to be excellent.
Perfect Deal and perfect customer service ever
Never downtime
Thank you so much for being our loyal customer, Sameh! We're proud of our team members and always happy to hear positive things about them. Such reviews are appreciated by our teams and it motivates us to provide Canadians with the best possible service and competitive internet pricing.
This internet service is very reliable and also very very affordable!
Thank you for taking the time to leave such an amazing review, Donovan! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
It's a little bit weak it's not working good and we are not satisfied of the work please improve it thanks
We appreciate you being a loyal customer, Nisar, and we would be delighted to assist you further with the issues you are experiencing, request you to please contact our 24/7 support team for further assistance, We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future. Thank you!
I hardly have any interruptions and the price I pay per month is reasonable.
Thank you for taking the time to leave such an amazing review, Kim! We're very glad that you have found our service to be excellent at a great price.
About the Business
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services. As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services. OUR MISSION We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE. WHY TELCAN As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same. Welcome to a new era of Internet in Canada. Welcome to Telcan.
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Thank you Gurdyal for giving us such a great review and your recommendation to others.