Telcan Reviews Summary
Telcan has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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I recently moved and decided to change internet providers while at it. Telcan has been very reliable with only a couple of hiccups and the price is about half of what I was paying before for the exact same service.
Thank you for taking the time to share your feedback, Brandi! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price
A representative of the company came on the appointed day to install my DSL, that I had pfreviously received. The person called first to say when he would arrive. He spent 3 hours getting it to work (at little after 9 AM to just after the noon hour)! But in the end it has worked just fine.
Thank you, Marilyn! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that
Best Internet service at low price. Customer service is also excellent. Highly recommend.
Thank you for taking the time to share your feedback Muhammad, We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price! Thank you for your positive review and your recommendation to others.
Was a little stressful the installation day, was reschedule… when they show up was already working. Service is going good, until now! Thank you!
Thank you, Luciana! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that.
Everything has been Awesome so far.
Thanks for your service.
Thank you, Yorty! For giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
I am fully satisfied. Telcan provides the reliable internet service.
Thank you for taking the time to share your experience, Alexey!
Working with Telcan has been a great experience so far! The setup was easy and we haven't had any issues since. Thank you!
Thank you, Valerie! For giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
Recently we had trouble with our cable connection. A Telcan team trouble shot it within 1/2 and managed to fully restore proper service. Getting ahold of them is not a problem, and the team has always been professional.
Thank you for taking the time to share your feedback, Markus. We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price, and we're proud of our team members and always happy to hear positive things about them.
As a senior the price is well within my budget. I enjoy the almost unlimited channels.
Thank you for taking the time to leave such an amazing review, Charles! We're very glad that you have found our service to be excellent.We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
Was promised no downtime when I signed up as my wife and I were working from home. Internet and VOIP phone down for almost two weeks. Was offered a $10 credit for our trouble and unpaid days of work.
After two year contract, tried to renegotiate a deal, they weren't interested. So, I cancelled and switched to another provider with exactly 0 seconds of down time and they have the nerve to call me three times by three different people to try and convince me to stay with a deal!
They were nice enough to provide me a prepaid UPS shipping label to return their rented equipment and UPS tracking shows they received it April 4th, yet they keep emailing me with threats that they will charge me for the non-returned equipment. Lately it's a call at 9 at night again with the same threat picked up by my wife who freaked out. I keep replying with the info pictured.
Moron on phone confirmed receipt, hopefully that is the end of that.hopefully
Thank you for your feedback, Richard! Although we strive for 100% customer satisfaction, It's truly disappointing that you've had an experience with our service that hasn't met your expectations. We understand the frustration of encountering connectivity issues. We've examined your account, and it seems like an isolated issue as it is not impacting all cable clients in your area. We will use your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
Love that I'm kept up-to-date through text and email. Setting up the internet was a breeze. We got the most basic plan, which is great for your average use, but sometimes lags during video calls.
Thank you so much for being our loyal customer, Jade. We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
I work remotely from home, so I am demanding to disconnects. For 3 month disconnects happens may be 2 or 3 times for a short period. It`s acceptable. Internet speed is excellent. The price also.
Thank you for taking the time to leave such an amazing review, Roman! We're very glad that you have found our service to be excellent.
My internet keeps cutting out randomly since I've had this two months ago
Thank you for your feedback. Lemmornie On behalf of our entire team, I would like to apologize for failing to exceed your expectations, At Telcan, we strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations, we have a 24/7 support system for our customers, we request you to please contact our customer support team immediately in case of any service interruption. One of our team members will call you to check on your issue and will surely resolve it.
Excellent company, good quality of internet speed and professional service makes you happy. Can recommend
We appreciate the positive feedback and recommendation, Kateryna!
Telcan has been on top of this ever since I decided to switch to them from another provider. Text messages, calls, emails - the works to ensure a smooth transition. During the outage we had - they are happy to credit you for the time lost. All for a fair price. They are quick and professional - and anything a normal household could ask for and MORE!
Thank you, Patrick, for taking the time to write such a well-thought-out, positive review of our company and the services we provide. We are happy to have served you well.
At least one outage per month, you try to call customer service and they hang up in your face. Steer clear, even the price doesn't justify the terrible service.
We are sorry for the frustration this has caused, John! Rogers is experiencing a cable internet outage due to a cut in their main Fibre connection which is currently impacting multiple Cable Internet Clients in Ontario. There is an increase in call/chat/email volume and our team is fully engaged. We appreciate your patience during this time.
Thank you!
It works all the time the past companies was always breakdowns in
Thank you for taking the time to share your experience, Wayne. We're very glad that you have found our service to be excellent.
So far my Telcan internet and home phone are working fine except for the occasional glitz of the modem, when this happens The home phone incoming calls goes directly to the voice mail without getting a ringing sound! I always have to re-boot the system to get it working again.
Thank you for taking the time to share your feedback, We are thrilled to hear that we were able to provide you with the internet plan of your choice. Although our company strives for 100% customer, it’s clear we’ve fallen short in this instance. As checked, the service issue that you were facing is fixed and hereafter we ensure your complete satisfaction with the service.
You have great internet sometimes freezes.but I would tell other people and let them know the company has good internet.
Hi Peter, Thank you for your positive review and your recommendation to others. We're very glad that you have found our service to be up to the mark.
About the Business
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services. As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services. OUR MISSION We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE. WHY TELCAN As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same. Welcome to a new era of Internet in Canada. Welcome to Telcan.
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Hello Talal, While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. We've examined your account, and it seems like an isolated issue as it is not impacting all cable clients in your area. We request that you please contact our customer support team immediately in case of any service interruption. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.