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Teespring Reviews Summary
The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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Teespring is a great company that I've ordered from several times. They are quick to help me when my orders have not fit and dealing with their customer service is a breeze. If only every company had customer service like Teespring, the world would be a much happier place :)
Didn't receive my order, was then told it had been reprinted and sent again. Still didn't get that one. Would never order from here again
Seeing as I received the survey to do and haven't received my shirt yet, I can say this is a poor business model
We are sorry to hear that you have not yet received your item and apologize that the survey was sent prematurely. If your item does not arrive by the estimated delivery date, please contact Support Services through http://teespring.force.com/NewCase?l=en_US Thank you.
I have made several purchases from Teespring. Everything I have purchased from them has been of excellent quality. Their website is user friendly, and they are very good at keeping the customer updated on the status of their order.
This fits as promised. It's beautiful material. Print is high quality. I'm very happy with this product.
After my order went missing in the post, they immediately replied and sent me the same order, no questions asked. It arrived in perfect time and is just what I wanted. Thank you to the team at teaspring well done :)
I got a shirt that costed twenty five then I got another one that I didn't buy and charged me 35 dollars
We apologize for any confusion regarding your order, please reach out to Support Services through http://teespring.force.com/NewCase?l=en_US Thank you.
I printed shirts in college. The technique they are using is poly ink, white base, with colors over the top. Standard Hanes T. I promise you, all total, the shirts cost no more than $8. For what they charge(~$30/shirt) they should be printing on AmericanApparel style shirts, using discharge for the whites, and water-based inks instead of the "chest plaques" they currently use. The benefit would be a much softer hand for the shirt, and MUCH greater durability through multiple washes. If they followed such techniques, their price might go up around $5-6 total. For a base cost of close to $15. If you guys can't make profite on a 100% markup, then you suck badly at your jobs. Keeping in mind, all these figures were based off my knowledge of making between 50-100 shirts per order. I'm sure at the quantities they are purchasing, all prices are HIGHLY overestimated. Total trash. Would NEVER order from them again. I could probably go to a local printer and have a one-off made for around the same price but of better quality
We're sorry for any confusion, here's a little more information about how our site works:
Teespring provides a free platform where individuals create and sell custom products through a campaign process. After the sellers upload their work, they choose the time-frame of availability, their selling price, their goal to meet and the color/style options available for purchase. When a Teespring campaign is created, the seller is asked to choose a selling price for a product. The selling price is a combination of the base cost (i. E. printing cost + garment cost + production cost) and the profit that the seller wants to earn per item. When an item is sold, the seller keeps the profit. We hope this helps give a better understanding of Teespring, please reach out to Support Services with any additional questions: http://teespring.force.com/NewCase?l=en_US Thank you.
It arrived quicker than I expected and was exactly like the picture! My husband loved the t-shirt! The quality is good and he will be wearing it often.
I never received my order & wasn't able to get a new one or a refund!
We apologize for any confusion, if you have not received your order by the estimated delivery date, we would be happy to offer you a resolution right away. Please contact Support Services through http://teespring.force.com/NewCase?l=en_US Thank you.
I ordered 2 shirts for a benefit for a family member and the coloring wasn't quite right so I emailed asking what my options were and I received a response the same day and we have emailed several times since and received immediate responses each time. Bottom line... they were polite, responsive and will be sending me 2 new shirt. So I couldn't ask for anything better. Thank you and I so appreciate the customer service.
So I ordered two shirts for my husband. I was a little skeptical because of all the bad reviews I had seen but gave it a chance since it was my first time ordering from the website. Everything went great! Super satisfied with the t-shirts and they came in early than it was suppose to! True to size as well! Will be ordering from them again in the future!
The t-shirt was smaller than expected. The printing was slightly crooked and not as bold as shown in the picture. The price was too high as well.
Spent 90$ on a tee and a sweatshirt. Got the sweatshirt of decent quality after over 3 weeks and never received my tee. 90$ for a sweatshirt of OK quality? No thanks. Never again. If 0 stars was an option then i'd give -1
We apologize that you were not happy with the quality of your item and we are happy to help! Please reach out to Support Services directly through the following site:
http://teespring.force.com/NewCase?l=en_US
Thank you.
They do great work and excellent craftsmanship. Orders always on time or early. They always answer questions when you have one.
Got a random charge on my order as seen in the pic. Also note that it says free shipping. Asked on the live chat what it was for, I got told it was an error and that if the charge went through I'd be refunded. Not only was there the extra mystery charge but the total I paid was more than the total it showed which I'm sure is not even legal? So I asked the same person I spoke to, she didn't seem to care at all, just gave copy pasted answers mostly. She said the charge was for shipping and there was no error so she wouldn't refund me. Contacted support by email too and no one would help me. I have never in my life received so little support from a support agent.
We sincerely apologize that there was an error during the process of submitting your order. If you have been billed an incorrect amount, we would be happy to offer a resolution immediately! Please reach out to Support Services directly through http://teespring.force.com/NewCase?l=en_US Thank you.
Ordered from them more than 6 weeks ago but still have not received my order that was apparently shipped 3 weeks ago, not sure where it is coming from for it to be this slow. They certainly charged me right away! Will NOT be promoting this company at all... when I emailed regarding delivery time, the reply was they do not have tracking. What?!?
I am asking for a full refund for goods never delivered. Wish me luck!
We are really sorry for any frustration and that you have not yet received your order. If your estimated date of delivery has passed, we would be happy to offer a resolution. Please reach out to Support Services directly through http://teespring.force.com/NewCase?l=en_US Thank you.
This company encountered a shipping glitch regarding my order. All I had to do was contact them through email. The Customer service rep contacted me immediately. The problem was remedied instantly. Jeneffer was very helpful. I will definitely be using this company in the future... Just amazing!
My order was originally placed early May. In June I had to chase down my order as I had never rec'd it. Once I contacted Teespring I had to submit my PayPal information twice, tell the story twice and prove the money was withdrawn. My order was never found, but since I had payment proof on several layers, the order was repeated. So who knows where the original order went. Just rec'd my order Monday, 6/20. The longest order for a t-shirt.
From the business
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are truly sorry to hear that your orders were lost in transit and we would be happy to further assist you! Please reach out to Support Services directly through http://teespring.force.com/NewCase?l=en_US Thank you.