TeamViewer

I accidentally shared my PIN code with someone I didn't know well and was concerned that they may have snooped around in my computer while I was in a meeting with them, so I contacted Team Viewer's support team. I explained the situation and my concern that personal information may have been stolen from my PC. After 3 days, someone from Team Viewer security got back to me. They told me to send them the log files and the date of the suspected breach, which I promptly did. It has been over 2 weeks, and I have not heard anything back from them. Thanks for putting my mind at ease, Team Viewer!

They are forcing you to pay for subscriptions that you don't want or don't use. Please stay away from them.
I paid for one year subscription. I didn't pay after that beacuse i didn't want to use their software anymore. They are sending me invoices and have contacted some German debt collecting company "Creditreform" to force me to pay!

The file transfer feature is great. But desktop control stutters a lot. Team Viewer is faster and smoother, but doesn't work outside my home network without disabling my firewall. Team Viewer works away from home, even with my firewall up. So it's a trade-off and neither is glitch free. I do like Team Viewer but only use it away from home since it's more reliable. Just wish it snappier with the desktop control. If not for that, hands-down I'd keep it instead of Splashtop. Nice features, like session recording and online interface and account. Free for personal use. Splashtop has an annual fee for the same features.

I used teamviewer remote about a year, however I no longer use it as much, so I request cancel it and called to Team Viewer Company on 25th July. However, the customer service guy said to me that they will still charge me and said that there is 28 days prior end of term policy to cancel. I don't know that. What is my solution for that? I really don't want to pay for another year which I no longer need the service.

By the way, the customer support is really bad regarding cancelation. I tried to explain my company bought the license for 9pp, we just want to cancel 1 person, but they were so difficult and rules. They said that they sent me the reminder, but I didn't receive any emails. I checked carefully, but I didn't receive. I asked them why I didn't receive the email. They didn't respond. It make cancelation really difficult.

We are a small company running a large remote base of clients. We needed a platform to organize our remote clients in the area of personal coaching and computer support. We had tried a few other companies, like LogMeIn and GoToMyPC, but we ended up settling on Team Viewer.

Initially we used the trial version for a month, and it worked fine, a lot of helpful features. We decided to go forward with a year contract. As soon as it was activated everything went wrong with the program. Several glitches, were the software program would turn to German text (later found out this is a German based company), several issues connecting with clients, and impossible to organize. Also the customer support took forever to get a hold of, and was not helpful in resolving the tech issues - they would ask for a download of computer information after the fact of an issue. How are we supposed to do that?

Further, we decided that we wanted to end our contract with them (several thousand dollars), and since we had gone 1 day beyond a contractual date they refused to work with us. That is utterly preposterous, a terrible service, and they must be held accountable.

Do not, I repeat, do not use this company.

How can you trust a company that goes into partnership with a family that has stolen 2 billion pounds from Manchester United. Avoid these opportunists at all costs.

Worst Support and License trap
Worst company I have ever purchased any license from. When you buy a license €400+ euro it will be set to auto renew. As a company i have tones of subscriptions. All sending mail about upcoming renewal. I did not get any and after chasing 3 times they do not provide proof they did send (mail-log). I contacted them on the day license was renewed and invoice sent to be paid within 14 days. I asked them to cancel the license, but they keep referring to small text in terms and condition. I would never recommend this company to anyone as for me the support and service you get, is as important as the product it self and their business model is to trap you and later point to small letters, even if what I said make sense. They say they cant change it. Really?
Its not even paid and i contact them the day the invoice was sent. If they cant change it I would suggest they update their license control software to include a deactivate button. I am quite sure that button will work if not paid!(magically)

Yes, they suck as product. Yes, they have the absolute worst costumer service (and no support on their lower plans, even though you pay $217.80 AUD per year). Yes, they make it impossible for you to cancel. BUT EVEN AFTER CONFIRMING CANCELLATION and sending emails saying that my account would be terminated and no longer billed, I was still debited $1089 for 5 licences!
I've tried calling the head office in Adelaide and was told by staff - that it was a terrible service and they got lots of complaints but theres nothing they can do about it - i needed to open a ticket to their terrible support team (which you can not even do on the base $217.80 p/a account! She needed to open the ticket for me!).
I've been working in IT for 30 years and dealt with many many many IT companies. NONE are as blatantly thieves as TeamViewer. Obviously they have managed to get away with this sort of operation in Germany, but the ACCC needs to ban this company from operating in Australia.

This service is awful the cancellation policy is garbage they make it impossible to end your subscription.

I used team viewer for a year based on a subscription that cost me £228.96. I used it for approximately 6-8 months and never used it again. I saw on my credit card statement that £228.96 was deducted from my account by team viewer on an investigation. I was told I subscribed to their service a year ago.
I told them a year was a long time ago, and I don't need this service anymore. I only realized this when I saw my credit card statement. Team Viewer told me they sent me an email reminder 28 days before my subscription ended, which I have yet to receive. They see I last used their service a while ago, and my request is sensible.
They are very adamant and refused to refund me for a service I will not use. Teamviewer as an organisation is uncooperative and inflexible. They have abysmal customer service policies and lack concern for customer satisfaction.
I would not recommend anyone use them there are better alternatives out there.
I am still working on getting my refund i cant believe i am actually going through all this

After installing Teamviewer, on a Windows 10 computer, and started, it would only run for maybe around 5 seconds and close! I uninstalled it and reinstalled it and it always does the same thing!

I was given the link to Teamviewer by TP-Link to help troubleshoot my Wi-Fi device so I tried to get technical support from Teamviewer but they refused. I was told basically that they only provide support for paid customers. Since TP- Link did not make Teamviewer, why should I expect TP-Link to support another company's software?

This ast Sunday I had a small problem with my laptop Thinkpad T410. It maybe a little old but has never given me any problem. The problem was I had a search banner that wouldnt close out so having heard about Teamviewer I thought I 'd give it a try. What a bad ideal I let teamviewer do a remote install an hour later they had totally locked up my laptop top the point that all the windows 7 hp was totally wiped out! Mad me! UMMMM so I go to the local geeks they hook it up and came back $450.00 aint happening! Thank god my oldest son is a gammer! He and his bf took out the hard dive and put it in a syfy rigged older comp tower and three hours later he gives it back check this out Dad! His words this aint T410 anymore!