TeakWarehouse

From easy use of the website to emails answered quickly and a very helpful driver the experience couldnt have been better
Ordered the cube set last weekend and delivered 4 days later by a very friendly driver from the company, not a courier. He took furniture through for me and also excellent quality furniture, all as described, actually a bigger parasol was delivered so bonus on that! Paid driver on delivery which was also an excellent idea all in all excellent throughout, thanks.

Ordering was easy, simply done
Delivery was swift and hassle free, emailed by office and driver called ahead as discussed
Quality is easily comparable to sets we viewed in garden centres at literally half the price... i just kept coming back to the rattan warehouse website, and glad i did!
The Furniture was exactly as displayed on website and loved and enjoyed by the whole family and friends!
Will recommend to friends and family now without any hesitation

Enquired about a product by phone. Received a voicemail message saying that they are busy in the warehouse but would respond immediately to an email enquiry. 10 days later and no reply, I called again-same message, sent same email... 6 days later and still nothing, I read the online reviews... glad I did... if this is how they are before making the sale, I would hate to imagine how they would behave towards a problem!...

One Star, because site does not allow "0" Stars

Delivery was good and to set was exactly as seen - round table, 6 multi position chairs and an umbrella. They were advertised to be left out all year round. The first year was fine although they looked very 'weathered' quite early on, with cracks appearing in the wood. Gradually the chairs fell apart and needed to be fixed with screws (although 1 chair was unfixable) and the table became very warped. It seems like the hard wood wasn't so hard after all!

Their customer service was fabulous. They answered all my questions by email and helped me chose the right teak set and chairs for my needs. They kept in touch with delivery status. When my furniture arrived I couldnt be more pleased, it looks brilliant in my garden and is exceptionally comfortable. The quality is better than any other that I have seen and equals, if not betters, the most expensive sets that I have seen in garden centres. I would highly recommend this company and will definately use them again.

My parents bought a set of furniture costing £999 from Teak Warehouse in March 2016. After refusing one chair (it was actually broken), the furniture which was delivered now ( infact by July when the initial complaint was made) looks absolutely dreadful (cracked, discoloured, poorly made etc) and Teak Warehouse are refusing to communicate with us. My father, who is 75, cannot sit on the chairs for fear of them breaking. They are very badly made. We wrote in July 2016 enclosing pictures of the furniture - no response! We are not prepared to accept a replacement set of furniture - we have totally lost confidence so it is a full refund or nothing. We have had to write a formal letter of claim (the start of legal proceedings at our local court is imminent) which has taken up a great deal of effort and time. We are currently investigating the so called company Teak Warehouse (not registered at Companies House in any guise) with the Trading Standards department at Essex County Council. As you might imagine, we will not stop until we have all our money back from Teak Warehouse and the dreadful furniture has been taken away.

I was cautious when they wanted the money by bank draft and did not accept Paypal or credit or debit cards. However it appeared ok when they said they would accept COD. Delivery was arranged for 2nd June but nothing came in the agreed time frame. Later that day I rang them continuously for about half an hour but the line was engaged until eventually I got a ringing tone but then only got a recorded message asking me to send an email, which I did. I repeated this the following day with the same result, but again received no reply. Since then I have heard nothing from Teak Warehouse. What a relief that I had not paid by bank draft. I feel very concerned about this company.

Cut to the bone, this is how website purchases should be. Obviously dealing with an importer i was told what the product was all about and told the reasons why i was going to pay £200 less then other sites... driver arrived and yes, this is the real deal, quality furniture delivered i felt emabarresed as i turned the miami chair upside down to inspect in front of the teak warehouse driver... just what teak warehouse describe, fully A grade joints all top quality.
Its a great product delivered by a company who no they are delivering a great set!