TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Kenya
1 review
1 helpful vote
Follow bevrey r.
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I have the most exquisite dress for a momentous occasion.
Thanks to The Team@ tbdress.com
The process was done with ease, due to great communication, patience & assurance with all my enquiries and order.
Thank you again.

Date of experience: October 31, 2014
Poland
1 review
0 helpful votes
Follow Milcah N.
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"You'll know it when you find it". That's the feeling that drove me for 2 years while searching for a bridal set. We had married, but elected to wait on rings until we found the perfect ones for us. Nothing in any jewelry stores or online sites came remotely close to what I "knew" I wanted -- but was unable to fully articulate. Then, I stumbled upon this site. A thunderbolt struck when I saw a photo of a set that became the inspiration for our custom rings. We utilized tbdress site that day to ask several questions and were blown away by the rapid response.

Even though we were certain that our long search was over we elected to ponder the design for an additional 6 months as this was such a big decision. Tbdress informative website and hundreds of online reviews website were both helpful and reassuring that we were on the right route. We made the order and have the rhinestone rings delivered... we are happy.

Date of experience: April 26, 2015
Ohio
1 review
1 helpful vote
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I don't even want to give any stars to this ridiculous site. I saw a cute pare of jean that have bows up the side of the legs. Once I got them, they looked like the picture BUT didn't fit me at ALL. I made sure to match their size charts and everything and even sent pictures. It said SMALL on the tag, when I ordered medium and the actual measurements were even smaller than their smallest listing size on the charts. It was ridiculous. Also, super short. I messaged them and they told us that we could pay for shipping for a new one to be sent and that was IT. Well, today I see that it's been shipped and they charged us for shipping alright, as well as for ANOTHER pair of pants. I completely just went off on them. They are completely unprofessional and take people's money. I'm beyond pissed and will never deal with a joke site like that again. You think you're getting a great deal, when really it's just a complete pathetic waste of time.

Date of experience: October 22, 2013
Arizona
1 review
8 helpful votes
Follow Marisa G.
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I recently ordered from this website with good thought in mind. I bought a cute Galaxy Swimsuit, and was really excited to receive it. When it actually came getting my order and checking it out, it was too translucent to wear and it put my lady-bits on full display. Unhappy, I contacted customer service, via email, and was told to pretty much to sell it or give it away to a friend. I'm kind of pissed off knowing that on their website, it says "if the material doesn't match the description then contact customer service and get a refund (with evidence)." Well, it doesn't match it and I did what they said only to be shut down! And if I did send a picture for evidence, it would be considered child pornography.

There's no way in hell that I am going to re-sell and/or give a product knowing that its inappropriate to wear due to it's semi-transparency. I was hoping for a good experience, but was let down. I do not recommend buying anything from this website.

Date of experience: June 24, 2014
Aaron l. TBdress Rep
over a year old

Dear Marisa, this is tbdress service on sitejabber. Iam so sorry to hear your complaint. Here is the return and refund policy which would be valid forever. http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I wish to solve your complaint as your demand.so please let me know your order number and get start for your requests. Sincerely apologize for the unhappiness with this purchase, tbdress has paying more and more attention to customer's feedback, hopefully tbdress will be give you a better service in the possible future, sns@tbdress.com is my service mail for you.

Regards,
Tbdress serivce.

Texas
1 review
0 helpful votes
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Scam
May 7, 2021

I've ordered some shirts, dress, and a pair of shoe and till today more than 3 months ago I haven't received it. When I send a text, they gave me a tracking to call my local postal office, and when I provided them with the tracking, I was informed that they don't see anything about the tracking aka the number doesn't exist in their system. I've been writing back and forth, they'll either tell me to check with my local post office or the it was sent back to the sender. I doubt why every time have a different story. This is not the first time, if you buy more than one item from them, they'll send you just one and with poor quality. This is not how business is done. So buyers beware, you put your money at your own risk.

Date of experience: May 7, 2021
GB
1 review
0 helpful votes
Follow Brenda M.
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I have placed an order on the 13/10/15 it says 5 to 12 days to receive in uk but when I check the reviews some customers wait fir a month to receive their order but as you want people to post reviews how can customers give good reviews when you take so long to deliver and your size we don't understand them at all my heart is bleeding hope my dresses will fit and your postage is high

Date of experience: October 14, 2015
Aaron l. TBdress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

GB
1 review
0 helpful votes
Follow Catherine S.
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Well I believe every person's experience will differ from one another. Personally I loved the services offered to me by tbdress.com. I got to view a wide range of dress categories and was impressed by their design. Just to prove it was not all a scam as claimed, I decided to place an order. I received my order just in time as the site suggested. This is one store I would definitely do business with in the future.

Date of experience: December 9, 2013
Tennessee
1 review
0 helpful votes
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Black Dress & 2 piece dress
November 12, 2015

Love the black dress, sizes spot on with sizing chart. Very comfortable.
2 piece black & gray dress stated one size fits all. I'm 5'6" around 135 lbs & dress is quite snug. Love the dress so I'll make it work somehow. Received order within 2 weeks which was quicker then expected.

Date of experience: November 9, 2015
India
1 review
2 helpful votes
Follow dhaval t.
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I recently order dress for my sister before one week of her birthday and i was surprised that i got delivery of dress in 5 days because i expected 10 to 15 day. It was so quick. And their support team is awesome they are giving answer within 2 to 4 hr. Thanks tbdress to make my sister's birthday very special.

Date of experience: May 7, 2014
Wisconsin
1 review
0 helpful votes
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Amazing outfits for the price!
February 21, 2016

I live shipping tbdress! As long as you're patient for the shipping time and realize that you'll probably have to go up a size due to US vs Asian sizes, this site is fantastic! The quality is far better that what I can buy in a US store at these prices. I've never had a problem with shipping. They are great!

Date of experience: February 18, 2016
Colorado
1 review
0 helpful votes
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Please be aware that there is no return address or phone # associated with this company. The address listed in San Francisco, CA USA was confirmed non-existent and returned to me by UPS. Although there are some good reviews, my dress came too large and smelled of chemicals and cigarette smoke. I was told via email that I would need to order a new dress exchange online before they would provide the new/real return address, in China, and be penalized because the original dress had that smell. I have returned the dress buy they will not send the new dress and will not refund the full amount. Tough for me because they are in China. Buyer Beware!

Date of experience: May 8, 2019
Minnesota
1 review
0 helpful votes
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Possible Fraud
March 30, 2022

I ordered a coat two months ago. Still no movement and showing still preparing for logistics. Sent 3 emails. Got one response. I do know there are supply chain issues, but this is getting ridiculous. If my coat does come. I'll be good with that. But I'm wondering if the cost will never come and my money will never be returned.

Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
Follow R K.
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I am thoroughly satisfied with my latest item ordered and received of a long dress with cute floral hemline. It is suitable for fall and casual events. I was worried about the shipping taking a long time but customer service assured me when it will arrive and it did accurately. Wonderful tbdress!

Date of experience: October 15, 2015
New Jersey
1 review
1 helpful vote
Follow Peter Z.
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The jacket that I received looked very different from the one I orders. On the male model is looked great, fitting well at the waist and shoulders, with an appealing texture to the leather. I'm not even sure if the jacket I received is made from leather, and I'm thinking its really vinyl. The fit is horrible, with the length far beyond my waist line, and looking more like a short coat than a waist length sports jacket. This oddly proportioned jacket seems more like a strange vinyl shirt. I'm in the process of trying to get a refund and they've given me options but not mentioned a full refund. Also, as per their email, I'll be paying shipping back to wherever it came from, probably china. BUYER BEWARE and I would strongly recommended not purchasing anything from TBdress.

Date of experience: December 5, 2020
GB
1 review
7 helpful votes
Follow JULIE W.
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I ordered two items the cardigan with fur on the collar which looked long and beautiful on the model, in reality it is cheap and comes half way up my back does not bear any resemblance to the photo. I also ordered the black swing cape again it would fit a 9 year old and the button holes are too small for the buttons. I thought it was too good to be true and it was. Do not order from this site it is just a rip off.

Date of experience: October 8, 2014
Aaron l. TBdress Rep
over a year old

Dear friend,
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@tbdress.com or sns@tbdress.com. Thank you for your feedback and may you have a nice day!
TBdress service

Algeria
1 review
0 helpful votes
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Just Great
May 9, 2015

Sturdy, thick quality cloth with wide, sturdy cuffs and waist band. Colors are vivid and hold after numerous washings. Excellent piece of fleece gear - wish they made short-sleeve versions and other athletic clothing! Bought one for myself and one as a gift to a relative.

Date of experience: May 6, 2015
Montana
1 review
10 helpful votes
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Don't shop here
August 3, 2016

I bought a wedding dress. It was too small. I just wanted to exchange... They didn't answer email or call back when a message was left after hours (since they mail from China). Now I'm stuck with a dress that will never fit! Not happy!

Date of experience: August 1, 2016
Aaron l. TBdress Rep
over a year old

Dear Customer,
So sorry to hear that you had some problems about your order. Could you please let me know your correct id number so that I could be able to help you? Any other questions, please also feel free to send emails to sns@tbdress.com, we will try our best to help you solve your problem. Have a nice day.
Tbdress

Netherlands
1 review
0 helpful votes
Follow Teresa J.
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TBdress over the years now is becoming a popular company where you can buy your dresses. What I like about them is their service delivery. I have a firsthand experience with the store and I was impressed. This is not just one of those stories you hear from a friend and you post a review on the internet. From this store, I managed to get a beautiful dress which for a long time the designers I contacted never got it right but TBdress understood what I really wanted.

Date of experience: September 3, 2013
South Dakota
1 review
2 helpful votes
Follow Ken M.
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I ordered a pair of heels for my friend almost a month ago and it still says it's processing. And when I wrote two messages about the order I got no reply! So I personally do not like this site. It looks good but really it's pure problems. I just want my money back honestly. This is ridiculous

Date of experience: April 16, 2014
Denmark
1 review
0 helpful votes
Follow Hebe A.
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The dress is coming so fast, I think it will take at least one week, but to my surprise, just spend 5 days to my country.it fits me well, and the quality is very great, it's comfortable, love its back, sexy and attractive, thank you!

Date of experience: August 25, 2014

Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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