TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Turkey
2 reviews
10 helpful votes
Follow Afra B.
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My best friend recommended this website to me
November 25, 2014

My best friend recommended this website to me. I was very nervous because it was my wedding dress! It sounds very unwise to order a wedding dress online. But now, I am a big fan of this site! The dress is amazing! Can’t love it more! Thanks TBdress!

Date of experience: November 25, 2014
1 review
1 helpful vote
Follow marcia t.
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When you decided to buy a bridal dress for your special occasion before going to shop, take a look in the tbdress online store. The tbdress online store gives you number of collections and unique designs, which you are looking to wear in the special event. You are going to love the amazing dress and you will get good compliments from everyone.

Date of experience: July 16, 2014
Netherlands
1 review
1 helpful vote
Follow felix o.
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I had to get the dress of all times so i searched everywhere and someone recommended me to tidebuy.At first i was kind of reluctant because it was an online thing but as soon as i got the dress i wanted i changed my mind about online especially tidebuy as it is the shop to go to if you need an adorable and cute dress. Surely i was the envy of everyone at that black and white party, and my girl friends wanted to know the place as it was affordable and yet it was classy and of high quality

Date of experience: December 4, 2013
France
1 review
0 helpful votes
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Living in Australia, it is not easy to find a night gown for less than $400. I thought Tbdress had nice dresses. Although I read a lot of bad reviews about it, I was willing to risk it. The dress came out just fine. And it was the color and the size I ordered. I had not checked measurements though. So it was very long. I am getting it tailored now. I think overall, I am satisfied. The dress looks nice and unique. And it is less expensive than anything in the market here. I got the dress approximately 20 days after I ordered it.

Date of experience: August 18, 2014
Netherlands
1 review
1 helpful vote
Follow harry p.
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It is a wonderful store. I got my wedding gown from tbdress and i hope my daughter get to use it because to me its the best wedding dress. This dress brightens my day everyday and whenever i look at it i feel like i am already celebrating my anniversary!

Date of experience: January 18, 2014
France
1 review
0 helpful votes
Follow Alice D.
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This company exceeded my expectations! I had read so many bad reviews AFTER I had already placed the order and paid, and was so worried about if I would get my dress on time for my wedding. I looked at my dress status every day. On the thirteenth day after placing my order, my dress was ready for delivery and then shipped out later that same day. I think they did super express shipping because I got my dress the very next day around three in the afternoon. I opened the box and pulled out the dress and it was as beautiful as the picture. I am very pleased with the quality and speed of shipping. I would order from this website again.

Date of experience: November 24, 2014
Texas
1 review
7 helpful votes
Follow kendra b.
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Hot dresses are all I get at TBdress, What an amazing site to shop! I could not believe I could get elegant A-line square capped floor length just at $72. It was really best prce for me. I could not complain because it was of good quality and it fitted me well. I always shop around TBdress for best cloths including the latest dresses all for ladies. I really recommend TBdress.com, I really pity those who don't know what they have been missing at TBdress.com

Date of experience: April 22, 2013
Netherlands
1 review
0 helpful votes
Follow Janicia S.
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The designer I was assigned after the first chat with the normal customer service was, Julia, she was so helpful and extremely knowledgeable. The wig I designed is absolutely perfect and I can't wait to start designing a dress.

Date of experience: May 5, 2015
Arizona
1 review
1 helpful vote
Follow Annie R.
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The refund schemes of TB Dress are very rigid and not at all in the favor of customers. But if you place your orders after thinking through, you will not regret your decision, the items are the best here!

Date of experience: December 4, 2014
New York
1 review
7 helpful votes
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My dress just came today, not that I expect a response because I have yet to get a response from them previously, but seriously what is this, the pleating is not the same on each shoulder, also one strap sits off the shoulder and the other sits where it should. The strap that is off the shoulder is so tight in the arm pit it is unbelievable... this is horse$#*!. Also there are seems that have not been finished off, REALLY, this is why we should buy American, my mistake
Try to put a bad review on their site... ya right won't happen, and there is no customer service, they NEVER reply to the messages they allow to send nor does the chat now EVER work... horrible product. Trying to put a pic up but that's not happening. Also noticed that the hem on the shoulders, well one hem is facing forward and the other is facing backwards...

Date of experience: June 3, 2013
Aaron l. TBdress Rep
over a year old

Hey dear,
This is tbdress after-sale service. Thnks for shopping with tbdress.
I know now is a bit late to get you back. Still I am wishing to make up for your feedback about tbdress service.
Can I have your order number please so that I could chek more details abour your order, further more to give tbdress an opportunity to make thing right again.
sns@tbdress.com is my service mail for you.

Waiting for your reach for your order number please.
Sicerely
Tbdress service

Spain
1 review
1 helpful vote
Follow Sharwa L.
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I have ordered 4 dresses from this site and it never disappoints. The quality of the fabric and the finishing are beyond excellent. I have worn it several times and each time I get many compliments. Than you tbdress.com!

Date of experience: September 26, 2014
Utah
1 review
1 helpful vote
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The dress was better than I hoped. Color was like sample online. The fit was accurate and it was fully lined with an invisible hem. Was kept apprised at all times and shipping was easy to track. Great dress!

Date of experience: April 24, 2017
Canada
1 review
2 helpful votes
Follow Robin T.
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Do NOT ever purchase from tbdress.com. When they don't send the goods and you ask for them to credit the amount back to your credit card, they will not. You will NEVER see your money again. BIG RIP OFF site.

Mar 1,2014 update
This is followup to my review in January, in which i stated they never credited me back the funds after never sending me the goods as they said the item was out of stock. After writing on Sitejabber, and exchanging several emails with TB dress, and most importantly telling them I will be reporting them to my credit card company and then they can deal directly with them, they finally credited me back my money. In the email in which they notified me of the credit, they also asked me to write a new review of them and give the a three/four star review, which I will not. I will however, say I finally got a refund... After chasing them for almost two months.

Date of experience: January 30, 2014
Aaron l. TBdress Rep
over a year old

Dear Robin T.
Firstly thnks for shopping with tbdress, which has been honestly doing business for years. And return policy is also valid all the time. Would you please let me know what had happened to you there? This is my mailbox :sns@tbdress.com for your news.
Or You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Tbdress service

GB
1 review
20 helpful votes
Follow Ihtesham R.
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Customer Services
May 26, 2016

In addition to poor quality products, their customer services are unprofessional and always shy of dealing with the customer request. They have written up standard answers, which have nothing to do with - what the customer is really asking.
They advertise products which they do not have in stock, especially the one which looks attractive and value for money. Once you have placed your order and they have taken your money, they will email you to say, "these items are not in stock" and your journey starts from there.!
From here onward your chasing up starts.
My humble advise and opinion is DO NOT WASTE your money.

Date of experience: May 24, 2016
Aaron l. TBdress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. Sorry to hear that you had some problem with your order. Could you please tell me your correct ID number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Florida
1 review
0 helpful votes
Follow Amani S.
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The earnings I bought from TBDRESS are great
February 17, 2021

I really enjoyed the product. Customer service is responsive. It's exactly like the picture. I can't wait to wear it for my wedding day. Really reasonable and it takes a little longer for delivery however it's worth the wait!

Date of experience: March 8, 2017
Hong Kong
1 review
0 helpful votes
Follow Maemagan J.
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This was the second time I used the site to design and fabricate a homecoming dress, and both times resulted in a beautifully designed, custom pieces that for their prices I don't think can be found anywhere else. This review is for designing homecoming dress. I had not made a review for the first dress which was a party dress. Overall, it was a great experience, with some little expected frictions for not working with someone face to face. This just made the process a bit longer. The dress turned out beautiful, and was delivered to my door with no problems. Overally, I highly recommend this site and would definitely work with them again in future. The website was particularly well developed for sharing ideas and images in the design process.

Date of experience: May 5, 2015
Ohio
1 review
4 helpful votes
Follow christina j.
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I ordered a dress on 7/20 and it is 8/8 and its still saying its preparing. I order the dress in advance because i have a wedding to attend the first week of September. Where is my dress i paid for?! I dont have time for waiting and then have nothing to wear!

Date of experience: August 8, 2015
Aaron l. TBdress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

GB
1 review
0 helpful votes
Follow Hermosa A.
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I just recently began shopping using TBdress and to begin with i only ordered some accessories just to try it out and i received products better than i anticipated. So i started to order clothes and i am extremely happy with the quality of the products i order. 5 stars from me :).

Date of experience: November 7, 2014
Australia
1 review
9 helpful votes
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Worse dress ever!
September 14, 2015

I have ordered a dress for a black tie event. When the dress came it was not the same as the picture! The dress did not have the right color, nor was it the mermaid dress.It was just straight. It was just awe full! The customer service was manipulating me as a client to feel bad about their people that worked so hard on this awe full dress. I experienced a very unprofessional service for a lot of money! Don't recommend it to anyone! The quality of the dress is poor and the lace is not properly stitched on.The thread was loose when I opened up the package. I did not even get a change to wear this ugly dress as it does not fit me around the arms and neck and I send them custom fittings! Just awe full and never again!

Date of experience: September 11, 2015
Aaron l. TBdress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Colorado
1 review
8 helpful votes
Follow vijaya g.
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I ordered a dress from this site and when I received the dress (almost after a month)... believe me the dress was torn in the front... a new dress was torn... Unbelievable... when I contacted the customer care for the same, they said they would apply some discount, discount is 3 dollars... the 3 dollar discount that they are offering me is less than the shipping charge that I paid for the dress... totally un-professional people. Please don't buy anything from this site... I feel cheated and cursing myself for making a decision to purchase from this site. Total waste of my hard earned money

Date of experience: September 10, 2015
Aaron l. TBdress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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