TaskRabbit

Athough TaskRabbit may be the idea go to solution for people on the go, they are lacking plain ole professionalism. Professional etiquette is of great importance not only today, but everyday. As a customer service applicant for TaskRabbit, I was put through a grueling interview process, I was asked to pick three possible time slots for each one of the 5 interviews I had. Not to mention that on my final interview I was asked to meet the interviewer in a lobby of a local hotel where he had to look for a "quiet" spot to conduct the interview and when it was all over, I had to pay parking. Here's a clue, when you are a company who is making millions, you should conduct yourselves as such. Your applicants are obviously looking for a job, considering there is no guarantee who you will select, let's make sure that are spared any expense. Paying for parking is only worth it if you know you are going to start work within the week. I have had the privilege of working jobs that require security clearance and have never been through such a exhausting process. I would advise that you narrow your interview process down to reasonable. The interview process was not only physically draining, it was emotionally draining as well. When you are in the hiring stages, your applicants hope to become employees. I think it is ok to stop your interview process before it gets to the level of obsessive. As an entry level employee two maybe three interviews are more than enough. Anymore after that should remain reserved for applicants seeking positions as executives. Last but not least, it was evident by the interviewers statements that I was not the one. As I previously mentioned the interviewing process was extreme, in that case once your selection has been made, extend a note of why this particular candidate was not chosen. A substantial amount of time was given to the TaskRabbit team over the course of two weeks, I don't think understanding what eliminated a top candidate is too much to ask. With that being said, when a up and coming business handles their internal affairs this way, it makes you wonder what makes best suited to serve the world externally.

On TWO different occasions, I booked a "I Don't Want To To Any Tasks" Rabbit - BOTH of them for absolutely NO reason canceled. And what pissed me off - they BOTH said I recommended cancellation which was an absolute LIE! AND... their rates are outrageous - the job states 1-hour minimum but they'll all text and say 2-hour minimum. One guy - who was only available after 6 pm said "After 6 pm is overtime"! Overtime? Bruh... you ain't got no union... you're a Rabbit -- Remember! You're better off going through another route as if and when task rabbit was reputable - those days are OVER... Oh, did I mention the 30 bucks/hour the company tacks on? I'm not sure for what... websites are FREE these days on Wix! The "I don't do tasks" Rabbit use they own phone - nobody ever answers the phone at the compnay sooooooooooo what is the extra 30 bucks for!

ABOUT ME - I'm a doctor; own a solo virtual practice - the freaking celing fan won't turn off in the room I talk to patients - it's cold - sounds like a helicopter above. This is disruptive and I can't move my office. The "I don't want to work" Rabbit KNEW this and still cancelled! Yes I changed the battery... lol. I simply asked the alleged ELECTRICIAN to install another way to turn the fan on and off. The fan is blowing so hard it drys out my contacts! Back to the drawing board.

I had to leave this review because not only did BOTH these losers inconvenience me, they disrupted patiented care and people are truly sick these days!

QUESTION - Is a ZERO star option available? If so, I'd like to change my score to ZERO stars with a negative sign BEFORE THE ZERO!

They charged me for a task never done, the person canceled last minute, i never got a refund. Dishonest people.

We hired a TaskRabbit Tasker (Matt F) to help us load a truck for a move in NYC. He was tasked with loading the truck and then returning the next day to remove any waste items, a broken down bed, some old garden chairs, packing materials.

Matt F failed to load a mirrored cabinet that contained jewelry despite the fact that it was already packaged up and left in the middle of the room to be loaded. The next day when he returned to throw away the waste items he found the packaged mirror and sent a message saying that it had been missed off the truck. Before we had a chance to respond he threw it in the trash at our apartment block and it was removed by the city sanitation guys. He did not ask what was to be done with it, nor did he leave it with someone at the front desk in the apartment. He took it upon himself to make the decision to throw it away.

We have since been in a long and protracted claims process with TaskRabbit who claim to have a 'Happiness Pledge and insure jobs up to $1 million. A full inventory of the items lost was sent across to them and copies of the messages with Matt F in which he ADMITS he knew the item had been left off the truck and that he threw it away without asking consent to do so.

TaskRabbit says they wont cover the loss because its 'a miscommunication between users. There was zero miscommunication. Matt F was tasked with loading the item. He admits he failed to load it. He also admits he threw it away without asking permission to do so. We provided them with the evidence of his admission of guilt. Its a clear example of negligence even by their own terms and conditions which we have read carefully.

The company is a joke. If they promise to insure tasks to protect the users from idiots like Matt F then they should do so. Most of the items are irreplaceable but they should at least pay out towards the cost of replacing them. They were provided with a picture of every item that was in the cabinet and what it looked like when it was packaged. Cant be much clearer evidence than we provided.

So I hired Nigel to mount my TV and he hid this big hole that no one saw until it was time to take the TV down. I wish I can give zero stars!

Hidden fees, unprofessional service from the company, extra charges. The companies description of service fee are vague! Stay away!

Total Scam. Never try it. They will steal your money and will apologize when you contact the service center.
Never go for it.

Let me start off by saying that I tried to give TaskRabbit a zero star for their customer support, but this site forced me to select at least one star. Basically, all this company does is match the customer to a Tasker to do your task. Once the task is completed, they charge your account and that is where their job is done. TaskRabbit does absolutely nothing to take care of a customer if the Tasker just chooses to blow off the task. There is a telephone number on the internet, but if you call it, the message says to use their email and chat. I scheduled a Tasker who, by the way, had 100% positive reviews by many customers, to pickup our company lunch and deliver to us. He just failed to show up, did not cancel ahead, did not respond to my messages and phone calls. I had to pickup the lunch (lunch was an hour late and I spent a wasted hour out of my day). I sent SEVERAL messages in all formats to TaskRabbit to request resolution and they just didn't care enough to respond in any way. When I had returned to my office with the lunch and saw that the task was still open, I tried to cancel it so the Tasker could not charge me and TaskRabbit said they would charge me for an hour since I was cancelling within 24 hours. How does that work since it was AFTER the task was supposed to have been completed? Twelve hours after the task was supposed to have been done, I received a cancellation asking if I wanted to schedule another Tasker. Are you kidding me? Basically, the customer is at the mercy of the Tasker, who is some random person that you select from a list showing names, rates, and reviews. Some Taskers are exceptional, some OK, and as you can see from my review and others that I read on this site, some just don't give a hoot, since we don't know who they are and can't "fire" them. The real kicker is that it is not possible to leave a review of the Tasker who just failed to show up. You can only review them after they complete your task. So, let the buyer beware...

Very unprofessional service and weak customer service, no recommend to any body, very bad experience with TaskRabbit.

The tasker rescheduled twice and then cancelled. I guess I will have to assemble the furniture myself

I hired a tasker to perform minor home repair tasks for 1 hr. Specifically, I asked him to install peel & stick wallpaper to a ceiling in my home. When Allen arrived, I asked him if he wanted the manufacturer's instructions to install the paper but he assured me that he is a 'class A' contractor and that this is something he has done before. He did not want the instructions. After an hour, he let me know that there was an issue. He had put (1) of the (3) wallpaper panels up and claimed he could not continue the work by himself and said he needed a second person. Right before he left I noticed that on the panel he did install, there was major damage to the wallpaper (wrinkles/creases/bubbles). I asked him to please at least fix that area and he said he could not because the drywall underneath was damaged (that is not the case at all - the photos in our task rabbit chat are proof of that).
After he left - I realized that not only had he installed the panel poorly - he also installed it in the wrong location. The panel that was clearly marked #1 - (the directions state should have started on the edge of the wall) he haphazardly put into the middle of the ceiling - but not even centered. It was slanted and not measured at all. The panel he installed both improperly and in the wrong location was also cut to go around the existing vent, so this material is not salvageable. I can not simply relocate the paper because he has damaged it entirely. Even more - he tried to install a second panel and left that completely destroyed/ wrinkled/ unable to salvage.
Although I provided photos of the damage and receipts, the customer service response was to offer me a $50 credit towards my next task, as if I would EVER use their services again. What a f*cking JOKE.

I would give Task Rabbit a 5 star but gave them 1 star because there customer service is a joke. You can't talk to a person and no one ever answers my emails. I've done the live chat and been disconnected on their end. My issue still has not been resolved although Task Rabbit assured me they would take care of it. It's been two months. I have all 5 star reviews and received a 2 star from a client that was not prepared for his task. The client wasn't in property and sent me on a wild goose chase to do his laundry in addition to cleaning his apartment. The laundry was not on site and the client's directions made no sense. The laundry facility was unmarked and did not take quarters, even though the client had me stop at the bank to get quarters. The laundry needed a special card that the client did not have. Because doing his laundry would take more time, the client told me to put soiled sheets back on his bed for his air b&b. Long story short, the laundry couldn't be done and had taken almost an hour of my time. We communicated through the app the entire time. After the job was done, pictures sent and client happy with the task, We discussed the invoice and the client did not want to pay for the time lost on laundry due to his error. I called Task Rabbit and I was told to turn in my invoice. The representative told me that the client was in violation of their policies and if he left a bad review it would be taken down since the entire conversation is there for them to read as proof. The client wrote a review of lies and to date, it's still there. There is no one I can talk to about this which is ridiculous. Where is the support? I'm making Task Rabbit look good with how hard I work but they can't support me when the proof is staring them in the face. I can't stand companies that choose not use human interaction. This should NOT be taking months to resolve.TR doesn't care about you.