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TaskRabbit

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Arkansas
1 review
2 helpful votes
Follow Shami J.
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I'm unable to deactivate my account due to I task I did not order. Customer Support is useless and non responsive. So frustrated.

Date of experience: September 11, 2018
Texas
1 review
0 helpful votes
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Outstanding task!
May 16, 2023

Candice did a furniture set up in 1hour it wud have taken me allday. Not only was she swift! She Shows EXCELLENT CUSTOMER SERVICE. If i could i wud give 10 stars, thank you Candice Anna G

Date of experience: May 15, 2023
Washington
1 review
3 helpful votes
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Dont understand I sign up from a last month as tasker haven't heard from them since. I went to their location in San Francisco getting a run around

Date of experience: February 11, 2019
Missouri
1 review
0 helpful votes
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TOTALLY UNRELIABLE
June 13, 2022

Took a day off work for month long prescheduled visit. Total no show and all customer service was able to say was that I wouldn't be charged a fee. I WOULDNT BE CHARGED A FEE? ARE YOU KIDDING ME. Piece of crap website. No accountability for their unvetted "handymen". Pthetic.

Date of experience: June 13, 2022
Washington
1 review
0 helpful votes
Follow Flori L.
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My tasker Joseph B was totally inexperienced he had no clue how to mount furniture. Am I supposed to spend more on mounting than all the furniture cost? He had the wrong drill all along so he damaged a wall with 6 holes on each side. To put a simple rope for bedroom curtain which are standard sizes. He destroyed the wall did not use anchors and all nails gave in. Furthermore he used a 1"x 1" square foam that comes to protect furniture to hold it even. How long did he think that and nails without anchors were going to hold? The rope collapsed on me the first time I tried to close the curtains. I asked for a refund of the 4 hrs he spent to money by it twice he sent 0.50 cents and insulted me. He asked to work off the platform after first day to save the task rabbit commission so task rabbit can not help. Task rabbit NEVER can be reached over the phone, always e nails and the fact that such a scammer can still remain active on their takers platforms is the reason why I want to deactivate my account and there is not link as they said to click on to deactivate. So my profile is active with all my info because the option to deactivate account doesn't exist. We have gone at least 10 e nails on this. I am computer savvy and there is no deactivate account option. You will be better off finding your own handyman. Ikea also doesn't take any responsibility, they claim task rabbit is an independent company and I need to call them. If you call their number there is ALWAYS a record that says that due to the volume of calls they can not answer but you can e mail. The truth is that they never ever are to reach other than via e mail. A total SCAM Each time I tried to upload pics it leaves me on the mode of progress and the screen freezes and don't manage to post the review but gladly will send pics if asked

Date of experience: August 28, 2019
Canada
1 review
1 helpful vote
Follow Shoiab H.
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It ends up being very expensive with low skilled labour. The taskers are mediocre, better off with facebook kijiji as there are no extra fees.

Date of experience: October 3, 2022
Texas
1 review
0 helpful votes
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Furniture Pickup
August 9, 2020

Rodney did a great delivery. He picked up a sideboard from a store and brought it to my house. I recommend him.

Date of experience: August 9, 2020
Illinois
1 review
0 helpful votes
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John was great.
February 18, 2021

John did a good job and came back the next day after texting with him to finish the work to our satisfaction

Date of experience: February 18, 2021
Ireland
1 review
3 helpful votes
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Very satisfied
March 13, 2020

I had three tables (coffee and two end tables) that needed to be built. It was fast and done right. Amazing service.

Date of experience: March 13, 2020
Texas
1 review
0 helpful votes
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AVOID Bradley P in San Anonio area
August 2, 2022

He will confirm an appointment and not show up at the last minute. Totally unreliable and will not reply in response.

Date of experience: August 2, 2022
Arizona
1 review
1 helpful vote
Follow Mir U.
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DO NOT USE! Whatever you do! Warning PLEASE PLEASE DO NOT PUT YOUR CREDIT INFORMATION ON THE APP. AS TaskRabbit ALLOWS scammers to charge your credit cards recklessly! A Tasker by the name DESMOND PITTS! Came into my home to install (garage door opener, 2 small pendant light, & kitchen cabinet handle). He was informed of maximum installation charge time 2-3 hours charge time. If he is able to complete the task; he said yes. DO NOT USE ANYONE BY THAT NAME ON THEIR PLATFORM AS THEY STILL ALLOW HIM TO BE ON THERE. TaskRabbit, allowed this man to charge my credit card over $2,000! For something that did cost more than $400! When they were notified of the fraudulent charge! They informed me someone from their POLICY TEAM! Would help resolve this and credit my card, there is No POLICY TEAM! NO ONE WILL GET BACK TO YOU! Except give u run around! Call wait time takes forever and no help. They will just send you emails that someone from policy team will get back to you! THEY WON'T. HE did not complete my task; destroyed my property. I now have to sue him/TaskRabbit to be able to get my money which was stolen from me. Please, please, please save yourself the headache, stress, and frustration. THIS APP IS NOT WORTH IT. TRUST ME. I normally do not leave reviews even if it was bad service. This one needed a review as this has been THE WORST EXPERIENCE OF MY LIFE. Please save yourself please do not use and believe all the reviews you read! I made a mistake and did not read reviews prior to going on the App if I did I would have saved myself from this scammer promoting platform TASKRABBIT.

Date of experience: January 25, 2023
California
1 review
4 helpful votes
Follow Nika L.
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After starting to discuss the job with the tasker, he told me that TaskRabbit app does overlapping and he has only an hour for the job. An hour should have been fine for the task but I did ask if that would be enough - since I'm not a handyman and I wanted to confirm that the job could be done in that time frame. The tasker confirmed there is enough time, and he's experienced so it's not going to be a problem. After confirming that the tasker is coming tomorrow I didn't even think that something might go wrong.
The next morning I prepared everything and was waiting for the tasker to come. Just a few minutes before the scheduled time I received a message saying: "We're sorry, the Tasker Name couldn't help with this task. Select a new Tasker."
I never really leave bad reviews - maybe there was an emergency (although I highly doubt that). However, the overlapping of jobs in that type of service is definitely not acceptable. If the app does that, it has to be fixed! The other thing that got me really angry was that the message I received literally last minute was so dull - I value my time and time of others and I don't have time to sit and "select a new Tasker" when I got a last minute cancellation. If I knew that this overlapping or whatever will cause the cancellation last minute, I would just simply find another tasker who might have actually shown up for the job.
The idea of the application is great, but the delivery is not up there yet. Notifying a client at least an hour before the cancellation would be the least the company could do. Whenever you make an appointment for any service in case you don't show up, you're still being charged, which is fair because you have to value someone else time. Otherwise, I don't really see the difference between the app and just randomly finding a guy on the internet and hoping he will show up for the job.

Date of experience: July 7, 2018
California
2 reviews
6 helpful votes
Follow Liam C.
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Most workers are unskilled. Hire taskers if you enjoy a gamble. Most will milk the clock to make more money. It's a hidden scam.

Date of experience: February 11, 2022
Canada
1 review
0 helpful votes
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Waste of money
August 14, 2023

You're better off throwing your cash into a wishing well. Nobody uses this app. Zero jobs all summer. Hope doesn't have any nutrients or vitamins.

Date of experience: August 14, 2023
Canada
1 review
2 helpful votes
Follow Charlie W.
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Booked over a week in advance for an IKEA set-up. No one showed up. Couldn't get ahold of anyone. Crap company don't waste your time in Toronto area

Date of experience: July 29, 2021
Oregon
1 review
2 helpful votes
Follow Evelyn H.
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I needed some tree debris raked up from my small (< 3000 SF =) yard and new pea gravel spread on a few areas that aren't covered with house, concrete, deck or pavers.

The first person I tried to schedule on TaskRabbit had advertised an hourly rate that was OK, but then tried to switch to a flat rate that far exceeded their hourly rate for 2-3 hours' work.

Nope.

The next "tasker" I contacted agreed (last week) to be here at 1 pm today. So, first thing this morning, as planned I rented a trailer and purchased a load of gravel. AFTER I returned home with the gravel in the rented trailer attached to my SUV, I got a message from the tasker asking if we could delay the start time because they are on a job until 2 pm today; also they wanted to bring another helper. I replied I was OK with that as long as the trailer is emptied so I can return it before 6 pm, and as long as his change in plans does not change the agreed-upon hourly rate.

So... 3 pm and they still aren't here. I messaged again, asking for the new ETA, and was told it would be 4:15 pm. Then, at 4 pm I got another message in which the "tasker" was complaining of traffic delays but would do "everything in his power" to unload the gravel so I could still keep my commitment to return the rented trailer.

In my world, 3+ hours late is a no-show, so at 4:15 pm I cancelled, then received an email advising that Taskrabbit is charging me $56 for cancelling less than 24 hours in advance! On top of that, I still have to find someone else to do the work AND pay another day's rental for the trailer, which is still full of gravel and attached to my vehicle, so I cancelled my dinner plans with friends this evening too.

If I could leave a review with zero stars I would.

Date of experience: April 26, 2023
GB
1 review
1 helpful vote
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Awful awful awful
January 31, 2022

Awful awful awful experience
Awful awful awful experience! Tried 3 times to get an IKEA wardrobe built after purchase, IKEA not clear this job was given to a 3rd party, the first Tasker from them declined the job as he would not work with anyone else as he said their standards we're no good enough, then the job was allocated as it needed two people and the night before one of the Taskers pulled out as he had a better job, the 2nd tasker due to work with him then charged me a late cancellation fee as was his right! The job was then reallocated and no one wanted to do it! Then they couldn't find 2 people to coordinate together for a 4 hour slot! The live chat was no help, very apologetic but all they could do was keep relisting it, we are talking Central Southampton and they were not able to get it allocated! The responsibility is with who ever asks for the job to be done (customers) to chase and resolve all the time, never ever will I consider using this service again they are a nightmare, so poorly organised and just don't care if you have a problem, basically if you don't like it go elsewhere! So I have.

Date of experience: January 31, 2022
Canada
1 review
2 helpful votes
Follow Angela M.
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I went online to use task service for a cleaning lady booked my time reserved my time confirmed my time for her to message me asking me if she could come to clean my house at night time when I had it scheduled and confirmed for the morning I did not respond to her because I could not login to task rabbit I had major technical difficulties and she didn't even show up or communicate with me no one from task services at all horrible horrible horrible do not use this service you will be greatly disappointed now I have nobody to clean my house at all and I have a party to throw and I'm juggling everything all on my own as a single mother I could've used to help a lot if I knew this service was going to disappoint me so badly I would've never hired I would've never did it I'm warning other customers out there please do not use the service you will be greatly disappointed it's horrible it's not even worth a one rated star I just had to put one reading just because I wanted to write my review. The person I chose on task rabbit her name was Deborah she's African-American if you come across her do not choose her she will disappoint you she should not even be working she should be fired she will never come to my home and I will never use the site or any other their services ever horrible horrible horrible horrible horrible trust me don't do it!

Date of experience: June 30, 2022
Canada
1 review
0 helpful votes
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Snow removal
January 16, 2024

Hired Marco and he came and did his best while driveway was solid ice, very happy with his punctuality too

Date of experience: January 14, 2024
Texas
1 review
1 helpful vote
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Did not show for job
August 27, 2022

Avoid San Antonio tasker Alvaro N. He did not show for job, or respond to my attempts to contact him. In fact avoid taskrabbit... no good if no show!

Date of experience: August 27, 2022

Overview

TaskRabbit has a rating of 1.3 stars from 700 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TaskRabbit most frequently mention customer service, credit card and next day. TaskRabbit ranks 78th among Service Marketplace sites.

service
241
value
221
shipping
65
returns
84
quality
179
This company does not typically respond to reviews
+225