TaskRabbit

I've been through 3 cleaners in the last 24 hours! Don't waste your money and time! The first cleaner was a scam and they claim they do background checks therefore the first one was canceled. I rescheduled for a second person who not only speak English he had the nerve to ask me what all should he bring and he the cleaner lol then after I told him to bring all his supplies with him he waits 45 mins prior to needing to be here to be clean to ask me can he come an hour later. So I rescheduled yet again! The next cleaner had a 3 hr window he agains waits an hour prior to coming and just cancels the appointment. Y'all do not waste your time! I'm done with this platform it's nothing but a headache. They will offer you $30 on your next cleaning lol what good is it if no one shows up! Or if they even do (in the past) they don't speak English so that doesn't help! Then if you use a translation to help it's taking time for the hours you're paying for! This is ridiculous! No wonder the ratings are bad! The last time which was last year I had someone come she didn't even notify me she was finish she left my door unlocked and left. The bad part about this was I was in my bedroom waiting on her to finish and the only reason I knew she was done was because the app told me not her! Unprofessional at its finest! I'm better off paying Molly maids!

I signed up to be a Tasker put about an hour into my profile paid my $25 background check fee it was pretty easy. Then I got a task and was paid for it but I can't get the money because they work with stripe. Stripe is extremely picky about the banks they work with so chances are your account won't be validated. I was never informed I needed a certain type of bank account to be a Tasker for task rabbit. Reached out to customer service and they can't tell me which bank I need to open a new account with to get paid, I asked for a list of approved banks they couldn't give me one. I searched stripe website and set up a new account at an approved bank and guess what? I still can't get my money! I chose and opened an account that was listed on stripes website and my bank account still isn't " supported" Run far away if your thinking of picking up extra work with task rabbit. Until they ditch stripe I will never work for them again. What an illegal scam to keep the money I worked for! I'm reporting them. If you book services on task rabbit your Tasker is never going to see that money. Stop supporting indentured servitude. This whole organization is a joke! I would give no stars if I could.

This company cancelled my account without notice and kept my $25 background search fee. They were unapologetic and gave no hits with an s. Stay away from this scam company!

Stay far away from this service. They have inflated fees and will not communicate with you.
They overcharged for my service and I cannot get them to acknowledge my communications.

I was charged extra 50% of the amount and was not aware of it before I've booked an appointment. This so-called "trust and support" fee is totally out of place!

I called out a "contractor" to put locks on my doors throughout the house. He spent 6 hours on one and only damaged the door and broke the new lock, so it then didn't lock at all (door to the garage). The guy was clearly on drugs and I just wanted him out of my house. I finally get him out at midnight. The next night he calls me and says he's left something in my house and needs to come in. I told him "no, it's the middle of the night and whatever you think is here will be here in the morning". He refused and called over and over. He then came over with a group of people, cuty security camera, smashed out the windows of my car, took my car door handles, and tried to break down my front door. He heard me describe them to the police and ran.

I have two damaged doors, and $800 to rewire through the attic/ replace cameras, and my life was threatened. Task rabbit hung up on me every time I called and left the chat every time I contacted them. They make you sue them. They could have just taken the complaint. Don't ever use them. They don't do background checks and they will not even hear you if they cause you harm.

Years ago I used taskrabbit successfully and found a great handyman, who has since left the platform. These were years when they had liability insurance.

Fast forward to 2023. I've hired 3 taskers for moving projects across the past year. While they all arrived on time, 2 of the 3 informed me they were homeless and living out of their car. I felt so bad that I let the first shower at my house after a long day of moving, and the second is sleeping in my basement as we speak. One told me their truck was going to be repoed. One broke something small, one was so careless / in a rush that he managed to take all the sand bags off the base of a glass backed basketball hoop - without waiting for me to secure it - and it tipped over and shattered (replacement coat $1K).

All were good people, but this platform has become the Wild West. Had I known that Taskrabbit had been purchased by IKEA, I would never have gone back to them.

Now I'm seeing all these reviews and realize they have no vetting processes or procedures and zero protections for consumers.

They are a class action suit away from having to rename their Trust Fee because it is false advertising. It makes it seem like you are paying for background checks and some sort of quality assurance program.

I would exercise great caution - and suggest avoiding this platform altogether. Get someone who is bonded and insured for even the smallest of tasks. Risks are very high.

I tried using task rabbit one time. I will never use this app again.

I made an arrangement with someone to move just a few items. The work would take less than an hour but I still hired him for two hours.

I flew into Sacramento from out of state. I spoke with the person that day a couple times. He said he would see me in the morning at 10am, the appointed time.

At 9am, an hour before the task, he cancels on me.

Task rabbit gave suggestions for other people that were supposed to all be available immediately. First of all, they were all at least twice the amount of the person I had originally hired. I saw some people over $100/hr. But second, NONE of them would be available for a couple days. Therefore, I was not able to hire anyone to help me with my task.

As it turned out, there was someone at the storage facility moving stuff with his girlfriend. I offered him some money and he was awesome and helped me move more than I had needed.

I can't help but think that Task Rabbit can have scam capabilities - canceling at the last minute and then offering you people that cost twice as much. However, none were available to be hired.

There is also not an option for you to complain on the app about such things.

I think it is a bad idea to plan a move or task with task rabbit. The person can bail on you at the last minute and you're completely out of luck if that is what you're depending on.

This app is atrocious.

I was quoted for a delivery task with a maximum of $50. I agreed to this price, and then I was charged $150 for reimbursements that were not agreed upon by the tasker and me. Had I known it would cost this much, I would have gone with alternative options.

I contacted TaskRabbit. They fought with me a little bit before getting to the point of offering me a reimbursement of $80, expiring on March 17th. I had budgeted and prepared for a cost of $50 so I was still unsatisfied, as I felt I had been tricked into using this service. I then had some personal matters to address, so I was unable to get back to them in time. When I reached out a second time, asking for understanding for my personal matters in the process, they simply said we cannot offer this anymore. Both conversations are attached. No resolution whatsoever.

This company claims to care about your happiness as a customer but offers no proof of genuine care through their actions. I would definitely stay away from this service. There is no accountability for the taskers, no reliability to be backed by the platform, and no flexibility or understanding from customer service.

Do NOT USE TASK RABBIT FOR YARD WORK. THEY EXPECT THE CUSTOMER TO GIVE THE TASKER 24 HRS NOTICE BUT THE TASKERS GIVE NOTICE DAY OF PROJECT THAT GBEY CANNOT COME.
EDGAR WAS ASSIGNED A WEEK OR TEO IN ADVANCE. LAST MINUTE ONE HOUR OR LESS BEFORE HE WAS TO SHOW UP HE CANCELLED AND JUAN AND JUSTIN. Tell them what you are doing and they back out doing landscaping or pebble walkways. Pretty unreliable!

We hired Task Rabbit via IKEA for an install. Date/time was confirmed. A week before the install the tasker contacted us he was unable to make appt. However when we tried to reschedule he ignored our communications. We tried to rebook via the website which would not allow us to do so. We contacted customer service to assist, however every time we logged into the order to either rebook or chat with an agent my credit card was automatically charged a 29€ " pre-authorization fee". After 6 attempts we never got an agent who could help us rebook or assist with our issues. They simply sent us in circles. We finally stopped trying. To be fair the charges dropped off my account after several days but they were borrowing my money in the meantime for services never rendered. Overall this company is highly unprofessional, disorganized, their website is set only to their advantage not meant to actually assist customers and their charging systems are extremely unnethical. I strongly advise against it.

IKEA should also know better than to steer customers to such an irresponsible company.

Booked cleaning for my kitchen alone, and just for a very small kitchen i got charged 530$, ridiculously expensive and the cleaning was poor quality, never ever will i use task rabbit again.

I hired someone to mount two televisions in my apartment. The job took a long time (5 hours), but was quoted $470 by another service and they only charged me $200 for the job, so I was fine with it initially. Two days after I was charged another $200 for the same work. Called phone support. They shut it down due to "cyber security issues". So, I try chat support. Took me 6 times to get a live chat support agent online. I found out later that if you have to wait more than 5 minutes in the queue, then it automatically logs you out. Was suggested later by an agent to type in "hi" occasionally to circumvent this protocol. (You think they'd give their agents a little more time to get through 5 people, that was the average queue length for me). Finally, got through and they said the second charge would drop off while in pending status before becoming a sale. A day later the pending charge went through asa a sale. So, i get back on chat support. After 5 more attempts to get through. They ask if i called my bank to make sure the charges were confirmed. Then they asked for a screenshot of my charges. Email bounced back on my 1st try. They received on my 2nd attempt. They then stated a "senior" team member would get back to me within 24 hours. And here i write waiting still... Worst customer service ever. They acted irritated that I insist they deal with my double charge and ended chat both times rudely. Surely because they had 20 people on hold due to the lack of phone support. I'll nevef use them again and will certainly share this experience on any review portals that I can find.