TaskRabbitReviews 703

I tried to be specific about lighting- what fixtures down, and what was replacing them. Sent photos, he was confused and angry and said he wouldn't do it after taking the job because i didn't communicate it "correctly" in his estimation. Just a warning, if you're older and they want it their way, they won't work for you. That's my impression.

Bunch of unprofessional, incompetent, irresponsible, brainless people who can not do a simple task which is "scheduling". Do yourself a favor and do not book them. They should not be in ANY form of businesses. They take your money and do not provide a service. A waste of time to deal with them.

I think the worst, biggest scam I've ever experienced. Rescheduled a bunch of times. Damaged our property. Damaged the ikea furniture. Left and didn't return mid way leaving the furniture part assembled DANGEROUSLY not secured. AVOID. AVOID. A NIGHTMARE

My wife and I recently bought a pretty complex wall unit and bedroom set from IKEA and we opted to have TaskRabbit complete the assembly and install. Jason was sent to our home to complete the work. I should mention that me being a contractor I have very high standards so I was skeptics about hiring someone else to do this work but " WOW" were we impressed. Jason was at our home for almost 12 hours to complete this complicated assembly and install and he was so professional the whole time. I've been a contractor for over 40 years and I have less than a handful of people I recommend with confidence but Jason just got added to my list. Thank you Jason for the great job ot looks great.

Your data system made a mess of my account - locked up my tasker email address so I can never use it as a tasker. And your password reset link is a joke. So if I ever forget my password, the corresponding email address is lost to your system permanently.

Your client app doesn't steer taskers to the Tasker app, as if you never anticipated that a client could become a tasker. In fact if you don't use "tasker" in a web search you might not even find the tasker app. Kept getting steered to the client app.

Your IT department didn't fix my account problem - just sent me the same defective password change link. There's no IT ticket number and no direct IT contact, therefore no accountability. Your IT people just declared the problem fixed and disposed of it.

Posted as a tasker for electrical work only to find you don't have any electrical clients in the south bay. You don't have any task specific client data, so I registered and spent 25 dollars for nothing. 1 million people in the south bay. Not a single call. When it comes to electrical, you promise but you don't deliver.

I had a tasker friend whose account got hacked - someone stole her task money - and she had a harried and difficult time getting someone in your offices on the phone, and take her seriously. Her experience: it was like talking to a stone wall.

My experience with TaskRabbit has been nothing short of disastrous. I hired a tasker to handle a home project, which not only resulted in significant property damage but also posed a serious safety risk. The tasker's poor work led to my TV falling, which could have caused severe injuries.

TaskRabbit's offer of a measly $165 compensation is not just insufficient; it's insulting given the gravity of the situation. But what's even more concerning is their blatant disregard for qualifications. It appears that practically anyone can claim to be experienced in any field they offer, putting customers at high risk for both property damage and personal injury.

I tried to address these alarming issues in a second email, expecting TaskRabbit to at least acknowledge the seriousness of the situation. Yet, they chose not to respond, showing a complete lack of accountability and customer care.

With TaskRabbit's lack of a proper vetting process, along with their unresponsive customer service, I've been left with no choice but to escalate the issue to the Better Business Bureau. I strongly caution anyone considering using TaskRabbit for home or personal projects: think twice. Your property and personal safety could be at risk.

I needed bedroom furniture moved out of the bedroom so painters could paint. 30 minute job. Three kids canceled on the job at the last minute citing conflicts. But the conflict was they were on another job that was taking longer that they thought. If that's how they want to play, fine. But the customer should be able to provide a review on the cancelation. Do not hire high school kids for tasks. They do not have an ethical or moral compass.

Our tasker was amazing. The service is a great idea to allow people to be entrepenuers. BUT there as a hidden fee of $50 - the hourly rate was the only cost we were told about - then the addition TRUST fee of $50 was tacked on in the difficult to find invoice. So that was the tip for the driver they took. Very very dissastified with this scammy treatment. What is a trust fee anyway?

I someone to move a heavy box up one flight of stairs. I went to TaskRabbit and saw a tasker who stated that they performed lifting of heavy objects. I scheduled the task and we began to chat. He then informs me that he will need me to schedule and additional tasker. At this point, I realize that 10 minutes of work is going to cost me $200. I cancelled the task at that time (it was at least 2 days prior to the scheduled time). The tasker shows up and I tell him that I cancelled the task and he tells me that he was never notified. I'm not sure how that is my problem when there are clearly no tasks scheduled on my end. He then tells me that I will be charged for 2 hours. I called support and she offered to only charge me for one hour. Why am I being charged for something that didn't happen and was cancelled immediately on finding out the total cost? This morning I received a debit notification from my bank. I was charged for 2 hours. I now have to file a dispute with my bank. Both the tasker and support were incredibly rude and unhelpful. As soon as this issue is resoved, I will be deleting the app. I am never going to use this service again.

Not professional at all
Philippe was our tasker but he sent Francis with a 15 year old boy
They put a hole in one of the top of the desk snd made 2 big scratches on the other top
Another big scratch on a drawer and they did not install the right side of the bottom of the drawers
They hided all the things they broke
But I went to check again before they left and I saw all they had hide.
They said that they reported all to taskrabbit but did not offer anything
They were in a rush to go…
Will never do business with them agsin
The worse thing is that they are owned by Ikea!
Do I trusted that they would be good because Ikea is offering there service

Do yourself a favor and do not ever even consider utilizing this company. Even if you choose a Tasker with supposed good reviews, they are likely to damage your belongings with absolutely no recourse. TaskRabbit as a whole is unwilling to try to rectify any sort of problem in an acceptable sort of way. Instead they'll just try to deflect any sort of blame or responsibility and not compensate for hundreds of dollars worth of damaged items caused by their Taskers.

You're better off throwing your cash into a wishing well. Nobody uses this app. Zero jobs all summer. Hope doesn't have any nutrients or vitamins.

I hired a tasker with positive reviews in plumbing. There were 3 tasks to be completed:
Replace a toilet
Replace a bathroom sink faucet
Fix a very small leak under the faucet.4
After 4 hours and $300.00 we were left with a non fonctioning new installed toilet, an incorrectly installed faucet and no pipes underneath the faucet. The person wanted to come back to finish the task the next day.
When I toold him i expected the job to be completed in no more than 2 additional hours he did not come to complete the task.

In addition to his gross incompetence (mounting the toilet tank with the flush handle facing the wall, waiting to have cut the toilet bolts before realizin the toilet was not sittign properly), he came without the proper equipment.

Even though TaskRabbit charges a Trust and Support fee, their support is useless as it only applies when you hire a licensed plumber, electrician... from their sites. But their sites has no licensed tasker.

Use at your own rish (and you will regret it).

On Friday June 23rd,2023, my Taskrabbit assembly appointment was scheduled and the tasker has came to my home to do his job. The tasker-Sergei did not secure the shelves to the wall, and after he left for 2 hours, the shelves collapsed catastrophically, almost crushing people to death. When I reported this accident to Taskrabbit, they repeatedly made things difficult, saying they could not open my attached evidence photos and files of this accident though they are all standard pdf files. I totally sent them 3 times of all the evidences. They took more than a week(over 5 business days) to reply my reported case. It shocked me that their staff Lily who was assigned to deal with my case said Taskrabbit has no responsibility on this accident at all because I didn't say I want the shelves to be secured on the wall. She said Taskrabbit would only refund me the assembly fee plus giving a $100 Taskrabbit credit but not liable for any damage. After that, she refused to communicate with me, and all my emails to her were bounced back saying that email address I sent was invalid.
Finally, I called Taskrabbit's customer service and asked their staff to help me follow up on this case#*******. Eventually, the same staff Lily sent me email again but went back on her promises in her previous email. She made an excuse that I've past the deadline to reply (She sent the email on Friday 7/14, said the deadline was on Monday 7/17, only 3 days and were all in the weekend, 0 business day), so they decided to not fulfilled the refund and giving store credit just because I haven't replied in time, and they decided to close this case directly. She told me to go to my insurance company to make a claim. I can't believe that Taskrabbit is treating customers like a scam company-completely irresponsible for the disastrous consequences of their work.

Before you use this company, you need to realize that they will not necessarily stand behind their Tasker's as they are contracted workers and not employees. We had some staining work done, and the person we hired made a complete mess of the job costing us thousands of dollars to remove spills and shoddy workmanship. Please understand that the task is qualifications are not verified. They can write anything they want in their profile. The person we hired was very nice but in way over his head and never admitted such. Taskrabbit did refund our money but only after weeks of back-and-forth via email and chat as they do not offer an option to speak with the claims team any other way. You cannot call them and discuss your claim.

Buyer beware with this company.

This is the worst company. The guy (Sukhwinder) comes to our home and damages our walls, the ikea wardrobe unit and then charged us cash to disassemble the five minute job he did. Charged us full price plus $20 for disassembling.
Their customer service is horrible. They've been ignoring my complaints (for 3 months) and finally sent me a long form to fill when I threatened legal action. Only then yo be told that I had missed my deadline to respond to their form (how convenient for them).
Awful in all the ways: unreliable, hypocritical, no care or attention to customer issues.
Save your money. They hire thieves and have no accountability or customer response team.

I used Task rabbit to help with my IKEA order. I gave the tasker a 4 out of 5 rating in which he was upset and threatened me by calling me out my name and asking me why I gave him that rating. I felt really unsafe by what he was saying. It was totally unacceptable especially since the person has been in my house. When I contacted Task Rabbit to make a complaint all they said was they would talk to him. Not acceptable. He needs to be fired and should not be allowed to threaten clients let alone abuse his power. Task rabbit took no action and I will never use them again because clearly there is no accountability.

Stay far away from this service. They have inflated fees and will not communicate with you.
They overcharged for my service and I cannot get them to acknowledge my communications.