Tanga

I am updating a previous review based on Tanga's response. I ordered an iPhone, a case, and a screen protector from Tanga. It appeared that my order went through, however, two days later, I received an email saying the phone was no longer available and they cancelled the order. Yet, they still sent the case and screen protector. This was the second time this happened. Not only was I furious about the cancellation, but also about their return shipping policy (customer pays for return shipping). They sent a case and screen protector I obviously couldn't use since they cancelled the phone order. However, they were fairly quick to respond to my emails and remained friendly (I didn't give them much reason to do so). When I emailed about returning the case, an initial email said they would send a free return shipping label. However, I got a second email saying it had been refunded and I didn't even need to return it. I believe this is a small company and they are trying. However, it looks really bad to advertise great deals, then not have them... especially when an order goes through, the customer is charged and believes there are no issues, then the order is cancelled.
The first time this happened, I ordered a phone on my 14 year old son's behalf, who had saved all of his lawn mowing money to upgrade to a better phone. Tanga had cancelled the order, yet their site said they still had two left. He tried again and the order went through. The phone he received was in "good" used condition on the outside, however, he had to spend an additional $75 replacing the battery. So... even though they refunded my order and tried to make it right, I'm not impressed with the phone my son received. Tanga advertises great deals, but believe the old saying... if it sounds too good to be true... it is. I still will not do business with Tanga in the future.

Be very careful when purchasing from this company. While I admit that they are clear to put that sales are final, and even reiterated this when I contacted them for sending the unexpected product, they take no responsibility in assuring that pictured and advertised items is the same that you will be getting. At least, in this example, which I admit has been my only use of their site, they posted pictures of product do not match the shipped product. I purchased this item based on advertised pics and bolded headline description, however, in hidden print and/or drop down menus they apparently have created defaults that point to another undesired and unwanted product, instead of posting that the ones i was trying to buy are sold out. In short, I was baited and switched into buying a product that is essentially useless. They use a total of 12 pictures to advertise their product, and while all 12 pics reference the standard round plug covers, only 2 pics even partially refer to rectangular plug covers - showing that all advertising is focused on the round plug covers.

I was hopeful that this company would be a new site for savings, as they appear at least on the surface to be a small company that cares about their customers, and would aim to make things right in such misleading circumstances. As a small business owner myself, I trust in taking care of my customers, but I cannot say the same on their part in this situation. At this point, based on their reply to my email, I do not expect that I will contacted again, so I take my loss as a learning experience. Should this review ever be seen by the public, I suggest you always double and triple check the items you buy from them, as they have proven, at least in this case, that they take no responsibility in advertising that the item they intend to sell you is what you will be getting