The company's reputation is marked by a stark divide in customer experiences. While some customers appreciate the competitive pricing and product variety, many express frustration with the quality of items received and significant issues with customer service. Common concerns include unresponsive support, inadequate return policies, and delivery delays, leading to a lack of trust in the company's reliability. Positive feedback is overshadowed by a growing sentiment of dissatisfaction, particularly regarding the handling of issues post-purchase. Overall, the company appears to struggle with maintaining customer satisfaction and effective communication.
This summary is generated by AI, based on text from customer reviews
The jewelry on this website is of VERY low quality. They are falsely advertised and all the unbelievable markdowns you see on Tanga are all fake. Around the third week after getting my jewelry, I noticed how they became discolored and chipped everywhere. I contacted Tanga support, but they never replied back. I contacted them again this week regarding a more recent order and the older one, but "Paige" still decides to ignore the old order where the items are of such low quality. She made no further comments about the false advertisement or bad quality, despite me taking the time to write an elaborate explanation of what happened. No real resolution was offered, and I'm sure that Tanga support knows that they use false advertising and that their items are of bad quality. This is customer service at its worse, with jewelry to match.
So, my first 2 orders were decent. I decided to order the Gopedic Memory Foam Mattress, after my Wal-Mart mattress sucked- majorly. I received it before the shipping invoice was even sent, within 5 days of order. I have been sleeping on it for a few months now, and it is still a great purchase. Well worth the price!
I've found so many good buys on lovely items that I've had to reel myself in. The only item I've ever had to return was something my husband already treated himself to, unbeknownst to me. Easy ordering, easy returns and really nice "stuff".
Delivery was swift, order was accurate, no problems in any way! I would highly recommend this site for good service.
I love the deals Tanga offers. I tend to buy things I am not in the market for because the price is so good I cant pass it buy. The quality is great and returns are easy. The only issue is that the shipping can take a while sometimes but I do understand because products are being shipped from all over the world. I love Tanga and will be shopping there for years to come.
This was the first time ordering from Tanga. Shipping took about a week from order to delivered. Prices are great. I would highly recommend.
We have bought several different items from Tanga, from earbuds for an mp3 to clothing. If you are willing to wait a couple extra days on the shipping time, you will save significant money on terrific products. I open the email with the daily deal every day. Everything is top notch. Very good company.
Still haven't got my item and one Tanga rep named Krista J. Contact me trough sitejabber saying will help, but still no response after I gave the order number.
Also sent a contact form to Tanga at official website but also got no response.
I have ordered and received numerous items that are quality products at rock bottom prices.
Love tanga! Always finding amazing deals and totally hooked on tanga trash!
I have put several items from Tanga. All have been unique and at great prices. Customer service is very good & communication is super. I would recommend Tanga to anyone who is looking for deals on interesting items. Also, there are new sales every single day. It's great.
Great service, cool items for sale, and low prices.
The items I ordered from Tanga took a long time to ship, even though they took the money from my account right away. Other sites do not bill you until the item has shipped. I also received the items before I received the email with the tracking number for the items, making me feel that the company is disorganized. The items I received are cheap looking and one of the rings is missing a "stone." I feel the descriptions of the products were misleading. There are other discount sites that are better than this, which is why I rate it 2 out of 5 stars.
I purchased a mac book from then and I've been trying to get in touch with them have sent two emails no reply the MacBook was refurbished bout didn't say that it was dirty screws missing and had a hole beside the the usb hole been trying to reach them for a return label so I can get a refund Asap but they won't contact me it was a gift I've never been so
Embarrased in all my life instead of receiving an thank you I got pictures of the most ragged MacBook, will have to think long and hard before I even think of making another purchase from them
I really like Tanga! They sell some great products at reasonable prices, and they ship really fast. Everything I have ordered has arrived quickly, and I've been more than pleased with every order. In fact, I like Tanga so much, I order something from them almost weekly, and I've never been disappointed.
This is a great way to shop! They have very interesting, catchy items with GREAT prices. I love shopping with Tanga!
I'm new to Tanga. Happened to see some Beats earphones they were discounting to $38 bucks. List for $100 some places, $49 was lowest I could find elsewhere. Tanga was fast, emailed me ship info and product was 'as advertised' and that's all I ask. All I ask is don't BS me on the product, give me the best price you can, be prompt and keep me posted. So, 100% for Tanga on my quartet of retail demands! Looking forward to the future, Tanga!
I am very happy with the products I have received as well as the packaging, sipping and prices. I no longer use Woot and have blocked their emails sine they have gotten so pricey and I see no value with them at all. This is now my "go to" company. PLEASE don't change!
Ordered a few things with zero problems... I'll be sure to continue shopping here!
Been ordering from Tanga for about a year and a half and they've never let me down. All items have been received as described and at decent prices.
A little slow on delivery and sometimes annoying shipping charges (but not really unfair). Would like faster delivery and have shipping costs included in item's price, or at least indicate shipping costs with the price (rather than only in cart... and even then, shipping costs are not itemized... very annoying!). Also, item description could be more detailed in many instances.
Tanga's reliability and honesty has been exceptional!
Frequent discounts offered...
Answer: Hi Sue :) You can contact us here: https://www.tanga.com/support. We'd be happy to help!
Answer: Hey Vanessa - this is Krista with Tanga. I saw that you wrote into the site and asked about these. I've responded there, but they are authentic :) These Beats are now currently discontinued. Recently Dr. Dre separated from the original partnership of Monster headphones, which is another reason we can get these at such a great price! These Beats are authentic, however are no longer associated with current Dr. Dre models. If you'd like to return, just reply to my email and we can go from there. Thank you so much for being a customer :)
Answer: If you use the on site e-mail they will contact you with in a reasonable amount of time and will correct or address any problems or concerns. They are only 36 people so they do not work 24 hours around the clock. But any time I've needed them they have responded and helped. They do not have a phone number.
Tanga.com has the absolute best prices on the internet. Since 2006 we've saved our customers over $300 million! New sales every day at 7AM and 4PM PST.