The company's reputation is marked by a stark divide in customer experiences. While some customers appreciate the competitive pricing and product variety, many express frustration with the quality of items received and significant issues with customer service. Common concerns include unresponsive support, inadequate return policies, and delivery delays, leading to a lack of trust in the company's reliability. Positive feedback is overshadowed by a growing sentiment of dissatisfaction, particularly regarding the handling of issues post-purchase. Overall, the company appears to struggle with maintaining customer satisfaction and effective communication.
This summary is generated by AI, based on text from customer reviews
Great items, great deals, products arrived when they said they would. I would recommend this web site very highly!
I've found some excellent deals from Tanga, particularly on technology that I need. They are helpful and friendly when contacted. However, I get a *lot* of offers from them, which might be overwhelming. Still, my favorite online service for "here's something cheap that we're clearing out".
Delivery always before you expect it. I am not a talker. If I were dissatisfied I would find a lot to say
I have enjoyed shopping and purchasing from Tanga. Shipping can be a little slow but for the price who cares?
Not only are the prices great but the customer service exceeded my expectations. They took care of me when it was my fault my order was wrong, and I was totally blown away by their response that I immediately logged on and purchased more items knowing I was in good hands. I highly recommend this site for any of your gift or personal purchases! You can't go wrong...
I ordered two dog beds and then was sent fake shipping info from Fed Ex the next day... 10 days later when I reached out to Tanga they said oh sorry those items are out of stock so we will refund your money... full in scam site and would NEVER EVER go to them again!
I ordered two dog beds from Tanga and the transaction was seamless. The price was great, the shipping was fast, and the product was as expected. I'd buy from Tanga again.
I have purchased from Tanga every Christmas to find great deals and prices not to mention cool ideas that make great gifts.
I've ordered a few times now from tanga.com and I'm impressed with the prices and the fast service! I can't wait to see what their email contains each day.
On a recent order of K-cups, all of the cups were thrown loosely in the box with no packing or organization. The box arrived damaged with many crushed cups and a lot of loose coffee in the box. I submitted some photos and Tanga offered me two options - return the order for a full refund or accept a partial refund. I accepted the partial refund. Their customer service was responsive which was great.
I had a problem with one of my orders and I was issued a full refund. That type of customer service is rare and I was very satisfied. I love Tanga and their prices.
I ALWAYS HAVE A GREAT EXPERIENCE WITH TANGA. THEY HAVE EXCELLENT PRICES, GOOD QUALITY ITEMS AND QUICK DELIVERY. THEY ARE A NICE AND FRIENDLY COMPANY!
I bought 3 down alternative comforters at a great price! They are warm, soft, fluffy and lightweight like the product description said. Shipping was fast, too!
With your great prices I was able to buy Twenty dog beds that went to our local shelter, the dogs loved them! Thanks, Happy New Year!
I received what I ordered nice and fast, plus the items seem to be of exceptional quality for the low price I paid.
Thanks for the nice experience, Tanga. I'll definitely be ordering from you guys again.
Very satisfied with king size sheets, very deep and soft. Reordered after receiving first set. Fast delivery
So far I'm very happy with the timely delivery and quality of items. Have recommended to a friend.
DO NOT BUY FROM TANGA - I ordered socks for my son and son-in-law for Christmas. Shipping said it would be here in time. Low and behold it wasn't. After being asked by Tanga that they would cancel and refund my order, which I was fine with, they send another email saying, they can't because it is already shipped. THEY LIED. I received the tracking information and they gave me incorrect information. They refused to work with me. Were willing to offer me a $5 coupon for my inconvenience when I called them out on their error. My product was to be received before Christmas, it is now not set to deliver until January 6,2017. NEVER USE TANGA
Wrong product sent I got a down comforter should have been a whole king size set
I got what I ordered, fast, easy, right size, right away good price. Are off to a very good start hope your company grows & does very well.
Answer: Hi Sue :) You can contact us here: https://www.tanga.com/support. We'd be happy to help!
Answer: Hey Vanessa - this is Krista with Tanga. I saw that you wrote into the site and asked about these. I've responded there, but they are authentic :) These Beats are now currently discontinued. Recently Dr. Dre separated from the original partnership of Monster headphones, which is another reason we can get these at such a great price! These Beats are authentic, however are no longer associated with current Dr. Dre models. If you'd like to return, just reply to my email and we can go from there. Thank you so much for being a customer :)
Answer: If you use the on site e-mail they will contact you with in a reasonable amount of time and will correct or address any problems or concerns. They are only 36 people so they do not work 24 hours around the clock. But any time I've needed them they have responded and helped. They do not have a phone number.
Tanga.com has the absolute best prices on the internet. Since 2006 we've saved our customers over $300 million! New sales every day at 7AM and 4PM PST.