One of my worst experiences. Had my food delivered in 2 parts one after 3 and the other after 4 hourS.kids went hungry and had to order in from somewhere else
They cancelled my order but my money was not refunded to my account immediately! Be careful when you order. They will cancel automatically then will put your money as credit - they won't return it to your bank account. You will end up chasing them!
I used to order from 24h.ae However, this 24.ae has been acquired by Talabt. I tried to order 2 times from Talabat. My god, delivery was late and worst customer service. I really don't know why such a good company 24h are acquired by Talabat. It is a seamless service from log into the website until you get your food delivered. When it comes to Talabat, each step you run into problems and problems. You should close down Talabat and bring the old team of 24h. If you do not know how to operate website for food delivery, please don't do it. You are wasting so many customers' times and make everyone angry. Close down and bring back 24h.
The delivery services are very bad. Most of the guys don't know the location map even. At the time of delivery you have to get 10 calls to understand the location and majority of staff are completely language barriers.
I order the food through Talabat using promotional discount and was surprised to see the less
Quantity and the poor quality.
Using discount is not recommended and we should place a order directly to restaurant instead of using Talabat.
Very bad experience we had poisoning from the food and CSR team reply are same just a copy paste and the ticket resolved without doing nothin. Poor service CSR
It has been almost 3 hours and still no food in sight. Talking to their chat bot is like talking to a brick. They have no edit option on the order. They could learn some ecommerce lessons from EatEasily which has consistently fast reliable service seriously. Shame on me for trying out another service. I should've checked out reviews before I tried out Talabat. I am so freakin hangry now. They should know more than to piss off hungry people!
When I was submiting my order through the app. It froze in the part where I was accepting the purchase through my bank card. I tried twice and it failed. I received email receipts saying my payment did go through, but there was no sign of any orders on the app. There was no sign of a live chat support, only through email. Sent them an email, and I've gotten no sign of any replies.
It's been almost 10 days, and I don't think my hard owned money is getting returned. Horrible platform, horrible customer service. Use a different platform please.
I placed the first time order via talabat after Zomato stop delivery and belive me its the worst food delivery. The rider are liars first telling its will take 1hr after waiting for almost 2hrs and later saying they don't have any order in app but have parcel with them bull $#*!.
And the app is also not working too to cancel my order. Talabat and its riders are just stealing the customers MONEY and Food.
Order
My order should take 30mins only and it took from them 1.5hrs + 3 calls from me to the restaurant and the driver, to get a weird call from Talabat guy telling me that we are sorry but we will cancel your order.
He was asking me if I need my money back to my account or as credit in Talabat!
Are you kidding me!?
Talabat Has Started to Seem Fraudulent!
On the 18th of September, I placed a food order through Talabat. To my surprise, I was charged twice. When I contacted customer service, I spoke to Khadeeja, who reassured me that my money was "safe" with them. I responded, telling her I never asked for my money to be "safe" with Talabat by being charged twice on my card. She then assured me that I would receive a refund within 5-7 days.
Later, I spoke with Mohd Mubin (manager Fikre), who clarified that it would take 5-7 working days. I patiently waited, but when I followed up on the 25th of September, I spoke to Hina, who once again reassured me that my money was "safe" and urged me to wait just one more day for the refund.
I decided to open a ticket through the Talabat app. A manager from the finance team reached out, informing me that the refund timeline would only begin on the 22nd of September, when the issue was supposedly "resolved," meaning the countdown had restarted.
Honestly, Talabat, is this your new method of making money? Charging my card twice and then forcing me to chase my own refund? Your service is beyond disappointing, and now you've stooped to robbery!
I had to wait over 2hrs for my food to be delivered. Not only that, it was missing an item. They said they would give me 8AED, but only if I register to their website. They don't have a tracking system. Only chat & email. I had to follow-up many times. Plus, the agent said the delivery was complete. If it was complete, do they think I would complain? The restaurant I ordered from said in their cctv, the missing item was placed in the bag. If that was the case, then it's the driver who has the problem. The attached email is insinuating it.
Horrible. Its you and your luck, sometimes the order doesnt go through, sometimes it does. NEVER accept to pay with credit card, three times my food was never delivered and the money taken. Then they make it so hard to get a refund that they insist they will place the order for you. Deliveroo is the best. This is unbelievably horrible.
After thinking we went to eat. We made an order to restaurant avalible in our zone according to the app). But it is not true. It not the first time happens this and they don't fix their issues. The best you can do is look the menu in the app, and call directly to the restaurant. It is faster with the same price or better.
The order started 7:18pm until 10:20pm no delivery and once I said to representative that if its not fresh he replied we will cancel the order after 165min waiting, then i received mail that they could reach me after several attempts and at meantime i chat with them more than 4 time. And yet I called the restaurant and reorder again and received it within 20min only
For the past two years I order frequently from talabat and every time I get the shop to call me for address and directions and then the driver calls and tries to find my house again! Be it Arabic speaking or english speaking they fail every single time to get it! I love in beda. And everyone in kuwait knows Bedaa is one block yet they employ drivers that are ignorant and most of the time can't read
The problem is in the talabat service because instead of being a dumb call center or a dumb online site, they should have incorporated some systems to use google location, tracking system, order delivery process evaluation! I honest to god don't u deratanding why rocket Internet paid 170million for
If anyone has the money please open a competition to talabat and use proper ordering and tracking system and u ll see how u ll make millions
Very bad customer care. They canceled my order because they do not have driver after withdrawing the from my card! The restaurant can't do anything for me and Talabat has no number, no one answer the emails, no one helps on live chat. Very very very bad customer service. One month passed and still no one answer my emails and no refund until now, although it's written on their website the refund takes 7 work days!
If you live in an apartment and are fortunate enough to have private parking near the front door talabat drivers will be in it all day long as they make deliveries to your building. I found two motorcycles parked in my parking when coming home want to just park my car and relax. Every single day, if my spot is open, drivers are using it. If I complain they say "it is just for a moment". Well ALL MOMENTS ADD UP BY 1000X with the amount of deliveries.
The failure for Talabat to control their delivery personnel is a company failure.
Talabat thinks they can play with their customers they customers are fool. I've ordered many times from talabat and 90%of my order have the issues. I've compalint a lot of time and they have only one solution to give a voucher with limited time period. They think that customers should eat according to them.
Talabat team you should be shameful on your activities. Stop palying with the customers we are not your slaves.
There are rating for the talabat in that I don't want to give single star but again there is no option to do it either you give atleast 1 star or you cannot submit your reviews.
Today we ordered Papa Johns Pizza from Mall of Emirates at 8:27pm, which is hardly 5 minutes from my apartment. The Pizza arrived at 10:05 and it was cold.
It was difficult to trace the order or get a refund. Very dissapointed with the service. I received a message at 10:05 offering a 6.0 AED voucher as compensation. Too little too late.
Overview
Talabat has a rating of 1.4 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Talabat most frequently mention customer service, live chat and many times. Talabat ranks 318th among Restaurants sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members